Updated: June 02, 2023
Was it helpful?
by Daniel Moore
Tech Expert & Writer
1184 resolved issues

My Mouse M720 will not work

Short summary:

  1. Make sure the battery in your Logitech M720 mouse is not depleted. If needed, replace the battery with a fresh one.
  2. Check if the mouse is turned on. There is usually a power switch on the bottom or side of the mouse. Toggle the switch to the "On" position.
  3. Restart your computer. Sometimes, a simple restart can resolve connectivity issues between the mouse and the computer.
  4. If possible, try connecting the mouse to another computer, preferably one with a different operating system, to see if it works there. This can help determine if the issue is specific to your computer.
  5. If the mouse works on another computer, try reconnecting it to your work PC. Long press the "1" button on the mouse until it starts flashing rapidly. This puts the mouse into pairing mode.
  6. On your work PC, go to the Bluetooth settings and search for available devices. Look for the Logitech M720 mouse and select it to establish the connection.

Hello, thank you for using Howly.
Could you please tell me when and how did the problem occur?

Customer Replay

my Logitech mouse is not workin! I have checked battery turned it off and on restarted computer just frustrated it is logiyech M720 it has miners 1,2,3 and the number 2 lights up but nothing happened


Have you changed batteries completely or just checked them?

Customer Replay

I will go and get mew battery
Just put new battery in! It lights up the number 2 and nothing happens

Did you try using the mouse with another computer?

Customer Replay

My other computer is a mac, I can try
It didn't work but the number 3 lit up but it does not work. I am putting back on my work PC
It still has the number 3 on the top lit up but is does not work. This is a new mouse. I have had it two weeks and was on vacation the second week. It was working

banner 3

Got you.
It is not connected to your PC now, correct?

Customer Replay

yes it the bundle is plugged into the SB por I have changed to other port too.

Top answer

Okay, please long press 1 on the mouse until it starts flashing rapidly.

Customer Replay

Huray, I think it is working! It is
Thank you

Anytime! :)
Is there anything else that I can do for you today?

Customer Replay

I hope not

banner 6

Have a great one!

Get answers until you're satisfied
14 verified experts are online now.
Expert's Assistant
Ask your question here
Share on:
Copy to clipbord
Was it helpful?
Howly expert is ready to help you with your Mouse problem

No comments yet...

What about starting a discussion? Be the first to share your thoughts!

Write a comment

We use cookies to improve your browsing experience on our site, show personalized content and targeted ads, and analyze site traffic.
More info