Updated: March 17, 2023
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by Samanta Jones
Tech Expert & Writer
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My MacBook does not recognize the smart disc I have plugged in through the smart UBC adapter

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

Nice to meet you, *****!

Customer Replay

Nice to meet you too

Can you, please, tell me the exact model of the device you are trying to put in your MacBook?

image

Customer Replay


I am on the computer now How do I locate the model number

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What are you trying to plug in exactly? What is that smart disc you are talking about?

Customer Replay

ScanDisk and the adapter I purchased was for Smartdisc card reader

Got it, thank you!

Customer Replay

MacBook Pro

Appreciate the additonal details.
Do you want to check your computer for damage?

Customer Replay

OK Thank you. The problem is that when I plug it in through the USB c port the computer doesn't recognize that is there
How do I do that

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Do you want to inject the ScanDisk in your computer because you want to check for computer damage?
ScanDisk is a utility application used to check and correct errors on hard and floppy disks.

Customer Replay

That same port recognizes other devices I put in through same port

Are you talking about San Disk, perhaps?

Customer Replay

I need to put he scandisc in to format it so it can be used in my Thermography camera
Yes Sandisc

I see, now, thank you.
Do you see any error messages, *****?

Customer Replay

When I put it in there are no error messages It just does not recognize it as an external data device so I cannot access it

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Got it.
What troubleshooting have you done so far?

Customer Replay

I have tried rebooting the computer and also checking port with other connective adapter connecting USB through TV connection

Is the port working?

Customer Replay

Yes
Could it be software issue

It could.
Please, follow the instructions:
Launch Finder.
Click on Finder on the top bar and select preferences.
Navigate to the Sidebar tab.
Make sure all items under Locations are checked.

Customer Replay

There is only one item under locations
That is Network

Can you take screenshots on your Mac?

Customer Replay

How do I take a screen shot

To take a screenshot, press and hold these three keys together: Shift, Command, and 3. Or wait for the screenshot to save to your desktop.
To attach your screenshot to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have to choose an image and confirm sending.

Customer Replay

Yes I have tan a screen shot but am having problems sending it

What step are you stuck at?

Customer Replay

Once I come back to you I lose the screen shot

Just click on the paper clip and find the screenshot in the window that appears after you click on the paperclip.

Customer Replay

it gives me an internal error every time I select the screen shot from the menu

Okay, got it.
Launch Finder.
Click on Finder on the top bar and select preferences.
Navigate to the General tab.
Make sure all items under “Show these items on the desktop” are checke
Try the instruction, please.

Customer Replay

ok I just did that Should I check where it asks if I want to open folders in tabs instead of new windows

Yes, pelase.
Now, eject the SD disk and inject it again.

Customer Replay

External discs was not checked so I checked all 4 items

Yes, you have to check everything under “Show these items on the desktop”.

Customer Replay

I have done that and it is still not showing up. Underneath the items to be checked there is an area where you select where new finder windows show up What do I select there
Currently I have desktop selected

Do not touch that. Please re-eject the SD card reader and tell me if your Mac recognizes the disk.

Customer Replay

It still does not recognize the disc

Got it.
Do you know if the SD card is locked?

Customer Replay

I still have the the finder window and General open Do I have to do something so it recognizes the changes that have been selected

Close the windows, please.
Do you know if the SD card is locked?

Customer Replay

SD card is unlocked I did try it both positions up and down on the side of the card I believe up is the unlocked position

Got it.
Is the card itself working, *****?

Customer Replay

It is a brand new card I recently bought

Got it.
Connect the device to the computer.
While on the desktop, click select "Go" in the menu bar.
Select "Utilities".
In the Utilities section, select "Disk Utility".
Select your device from the bar on the left.
Tell me if you see the card reader.

Customer Replay

I just put in an old card from the camera and it recognized it. So my new card has an issue, but we are no recognizing the images on the old card

Can you, please, follow the instructions above??

Customer Replay

I am unclear about your instructions

Inject the card reader in the laptop.
Select "Go"in the Menu bar.

Customer Replay

I do not see go in the menu bar

Can you see the Finder option?
Use the Finder: In the Finder, choose Go > Utilities, then double-click the Disk Utility icon. (Disk Utility is located in the /Applications/Utilities folder.)

Customer Replay

I have the disk utility up now

Great! Can you find the card?
It's in the menu bar on the left.

Customer Replay

Yes I believe it is (APPLE SSD )

Great! Can you, please, take a screenshot and try sending it again?

Customer Replay

Did you get it

No, ma'am.
You have to click on the paper clip in the corner of our chat, choose the screenshot and confirm sending.

Customer Replay

Let me try again I did click the paper clip

Please, do.

Customer Replay

I sent it again and a message of internal error shows up

I see.
Do you have any data on that disc?

Customer Replay

No this is the brand new disc I have in at the moment

No pictures, videos, etc. on the flash drive, right?

Customer Replay

Correct this is a disc I was supposed to format so the camera would recognize it

Okay, good.
You need to format the disc so that it can be used to transfer pictures from your camera to your Mac, am I correct?

Customer Replay

There were instructions with my camera that I had to format so the camera recognized it

Was it written to exactly what format the card should be changed to?

Customer Replay

IT was just let me check the instructions

Of course, will be waiting for you.

Customer Replay

It says to select FAT under format instructions

Great, as I thought.
In the Disc Utility, select the drive and click Erase.
Name the device if you wish.
Open the Format dropdown menu and select MS-DOS (FAT)
Click Erase and wait for the process to complete.

Customer Replay

The only place I can see to do this is I go into partition but it does not allow me to do anything. As

In the Disc Utility, did you choose APPLE SSD?

Customer Replay

Also on the top menu it does not respond to erase Yes I dis select Apple ssd

Do you see any error messages?

Customer Replay

No

Got it.
Please restart your device and try again.

Customer Replay

OK

Keep me posted, please!

Customer Replay

OK

Appreciate that :)

Customer Replay

I started it up again with same result. It will not let me edit or change anything

Okay, please, reject the card reader and try to change the location of the lock.
Just change the way it is at the moment. If it's located at the lower side of the card reader, get it up, and vice-versa.

Customer Replay

OK

Put it back in your Macbook and try again.

Customer Replay

Although we selected SSD it was an internal not external. When I put in the old disc from camera it shows up under external so we were not recognizing the new disc

Have you installed all updates?
Go to Applications --> Utilities --> XQuartz and mac automatically asks for an update installation. Download and install the update. This might help you.

Customer Replay

I haven't done an install in a while. When I see the amount of space left on the old disc I think I can still use it The camera was not recognizing it so I need to work with Flir on that. In the meantime I can work on updates for my MacBook. Thank you for your patience I appreciate it
I do not see Quartz I see X- Disk.app

Try this
It may differ from MacBook to MacBook

Customer Replay

I am running out of time so I will try this later

Got you!
You can save this chat as a bookmark in your browser, or copy the link in your address bar and paste it to any place you'd like.
For your convenience, here's the link - https://howly.com/chat

Customer Replay

Thank you again David for your patience in guiding an 80 year old Holistic veterinarian through this process. I will do the download and try to work with Flir to help me get the camera to recognize the card

You are always welcome, *****!
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!

Customer Replay

You too Bye

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