Updated: March 22, 2023
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by Denys Kashnytskyi
Tech Expert & Writer
326 resolved issues

My kindle screen went white and is not responding

It is fully charged.

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Is it kindle paperwhite?


Customer Replay

I think so.

*****, did you try to reboot it?

Customer Replay

I don't know how

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Got it
Please, follow the steps below:

  1. Press and hold the power button until either a power dialog box appears or the screen goes blank.
  2. Continue holding the power button for 40 seconds, then release.
    Is everything clear with the provided instruction?
Customer Replay


Take your time!
Please, keep me apprised.

Customer Replay

No it shows the kindle screen and something is downloading I think.

Could you, please, send me a picture of your Kindle screen?
To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have either to choose an image on your device or take a photo right away. Then confirm sending.

Customer Replay

Ok it is back! Thank you for your help.

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You're welcome, *****!
Did the reboot help or did it resolve on its own?

Customer Replay

The reboot did it.

Is there anything else I can do for you today?

Customer Replay

That's it. Thanks again.

It's my pleasure, *****!
Thank you for reaching out. Please let me know if you have any other questions and I'll be happy to clarify them for you! Have a nice one!

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