My kindle screen went white and is not responding

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Nice to meet you, *****!
Is it kindle paperwhite?

Understood
*****, did you try to reboot it?

Got it
Please, follow the steps below:
1. Press and hold the power button until either a power dialog box appears or the screen goes blank.
2. Continue holding the power button for 40 seconds, then release.
Is everything clear with the provided instruction?

Take your time!
Please, keep me apprised.

Could you, please, send me a picture of your Kindle screen?
To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have either to choose an image on your device or take a photo right away. Then confirm sending.

You're welcome, *****!
Did the reboot help or did it resolve on its own?

Good
Is there anything else I can do for you today?

It's my pleasure, *****!
Thank you for reaching out. Please let me know if you have any other questions and I'll be happy to clarify them for you! Have a nice one!