Created: January 9, 2023

My kindle screen went white and is not responding

It is fully charged.
Last Edit: January 9, 2023
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Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Nice to meet you, *****!
Is it kindle paperwhite?
Kindle
Customer Reply
I think so.
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Understood
*****, did you try to reboot it?
Customer Reply
I don't know how
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Got it
Please, follow the steps below:
1. Press and hold the power button until either a power dialog box appears or the screen goes blank.
2. Continue holding the power button for 40 seconds, then release.
Is everything clear with the provided instruction?
Customer Reply
Yes
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Take your time!
Please, keep me apprised.
Customer Reply
No it shows the kindle screen and something is downloading I think.
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Could you, please, send me a picture of your Kindle screen?
To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have either to choose an image on your device or take a photo right away. Then confirm sending.
Customer Reply
Ok it is back! Thank you for your help.
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
You're welcome, *****!
Did the reboot help or did it resolve on its own?
Customer Reply
The reboot did it.
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Good
Is there anything else I can do for you today?
Customer Reply
That's it. Thanks again.
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
It's my pleasure, *****!
Thank you for reaching out. Please let me know if you have any other questions and I'll be happy to clarify them for you! Have a nice one!

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