Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Is it kindle paperwhite?
I think so.
Understood
*****, did you try to reboot it?
I don't know how
Got it
Please, follow the steps below:
Yes
Take your time!
Please, keep me apprised.
No it shows the kindle screen and something is downloading I think.
Could you, please, send me a picture of your Kindle screen?
To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have either to choose an image on your device or take a photo right away. Then confirm sending.
Ok it is back! Thank you for your help.
You're welcome, *****!
Did the reboot help or did it resolve on its own?
The reboot did it.
Good
Is there anything else I can do for you today?
That's it. Thanks again.
It's my pleasure, *****!
Thank you for reaching out. Please let me know if you have any other questions and I'll be happy to clarify them for you! Have a nice one!
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