Updated: April 13, 2023
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by Dmytro Sywyi
Tech Expert & Writer
861 resolved issues

My iphone was stolen

The verification code to reactivate my apple account on my new device is sent to my stolen phone. I cannot access the verification code to reactivate my account

Hello! My name is Dmytro and I will be assisting you today. May I know your first name, please?

Customer Replay


Nice to meet you, *****!

Customer Replay

My iphone was stolen. I am unable to reactivate my account on my new device, as my verification code is sent to the stolen phone. What informaiton do you need from me to assist please


Tell me please, account from what service you are talking about ?

Customer Replay

apple id for my iphone
I have my apple id, but I need the verification code to activate my apple account on my new device. This is the verification code I cannot access.

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Is the code meant to come to device or phone number/email ?

Customer Replay

To the phone that has been stolen. I need to get my verification code on my email

I need do clarify this please, do you mean to the phone itself or to the phone number ?

Customer Replay

It is both. The service provider gave my my old phone number back, but i cannot activate my new phone or use the phone number because I have a new device that i cannot set up because i need that verification code that goes to my phone number on the stolen device.

But you said also that they gave you your old phone number .
So do you have the new phone number or old one ?

Customer Replay

Oh I see where you are going with this - lets try this quiclky

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Customer Replay

I probably received a verification code via sms on my existing number - I am trying to retreive this quickly

If your provider restored your phone number , sms should come on it.

Customer Replay

we received the verification code, but it is indicated that I will only be able to access my account on the 6th of October due to a verification process

In this case ,you should wait untill that time.
Is there anything else I can do for you today?

Customer Replay

No that is all thank you for your assistance

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