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My iphone was stolen
Hello! My name is Dmytro and I will be assisting you today. May I know your first name, please?
*****
Nice to meet you, *****!
My iphone was stolen. I am unable to reactivate my account on my new device, as my verification code is sent to the stolen phone. What informaiton do you need from me to assist please
Tell me please, account from what service you are talking about ?
apple id for my iphone
I have my apple id, but I need the verification code to activate my apple account on my new device. This is the verification code I cannot access.
Is the code meant to come to device or phone number/email ?
To the phone that has been stolen. I need to get my verification code on my email
I need do clarify this please, do you mean to the phone itself or to the phone number ?
It is both. The service provider gave my my old phone number back, but i cannot activate my new phone or use the phone number because I have a new device that i cannot set up because i need that verification code that goes to my phone number on the stolen device.
But you said also that they gave you your old phone number .
So do you have the new phone number or old one ?
Oh I see where you are going with this - lets try this quiclky
Sorry ?
I probably received a verification code via sms on my existing number - I am trying to retreive this quickly
If your provider restored your phone number , sms should come on it.
we received the verification code, but it is indicated that I will only be able to access my account on the 6th of October due to a verification process
In this case ,you should wait untill that time.
Is there anything else I can do for you today?
No that is all thank you for your assistance
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