Updated: March 19, 2023
Was it helpful?
by Jessica Miller
Tech Expert & Writer
667 resolved issues

my hp 2540 printer will not allow me to scan

Customer Replay

Hello, thank you for contacting Howly! I am here to help you today!
May I know your first name, please?
Nice to meet you, *****.
Please describe your request with as many details as possible for me to get the whole picture of the situation.
i have tried to scan a document from my printer to my pc but it says unable to establish a connection


Does it say anything? Some errors?
it says scanner communication cannot be established
i am able to print
Did you try restarting your device?
got it.
Let me get back to you on this, and while I'm on it, please stay in the chat, thank you!
okay thanks
Please uninstall and reinstall the software's COMPLETE features, following these steps:

  1. download and save the software's COMPLETE features (do not install online)
    Before you download, select your printer model correctly, the operating system, and the software features FULL.
  2. uninstall the software from your computer
  3. install the FULL feature software "saved".

Hope that helps!
Keep me posted.
sorry it says i dont have access to the link on this srver
Got it.
Please, use this link here: https://support.hp.com/us-en/drivers/printers
okay that link works will do tomorrow thanks for our help
Do you have any additional questions I can help you with?
no thanks
Thank you for choosing our service!
If you have any additional questions, don't hesitate to contact us anytime. Have a nice one, *****!

banner 3
Get answers until you're satisfied
14 verified experts are online now
Expert's Assistant
Ask your question here
Share on:
Copy to clipbord
Was it helpful?
Howly expert is ready to help you with your Printers problem

No comments yet...

What about starting a discussion? Be the first to share your thoughts!

Write a comment

We use cookies to improve your browsing experience on our site, show personalized content and targeted ads, and analyze site traffic.
More info