Hello, thank you for contacting Howly! I am here to help you today!
May I know your first name, please?
May I know your first name, please?
Customer Reply
******
Nice to meet you, *****.
Please describe your request with as many details as possible for me to get the whole picture of the situation.
Please describe your request with as many details as possible for me to get the whole picture of the situation.
Customer Reply
i have tried to scan a document from my printer to my pc but it says unable to establish a connection
Does it say anything? Some errors?
Customer Reply
it says scanner communication cannot be established
Okay.
Customer Reply
i am able to print
Did you try restarting your device?
Customer Reply
yes
got it.
Let me get back to you on this, and while I'm on it, please stay in the chat, thank you!
Let me get back to you on this, and while I'm on it, please stay in the chat, thank you!
Customer Reply
okay thanks
Please uninstall and reinstall the software's COMPLETE features, following these steps:
1. download and save the software's COMPLETE features (do not install online)
http://support.HP.com/us-en/drivers
Before you download, select your printer model correctly, the operating system, and the software features FULL.
2 uninstall the software from your computer
3. install the FULL feature software "saved".
Hope that helps!
1. download and save the software's COMPLETE features (do not install online)
http://support.HP.com/us-en/drivers
Before you download, select your printer model correctly, the operating system, and the software features FULL.
2 uninstall the software from your computer
3. install the FULL feature software "saved".
Hope that helps!
Customer Reply
thanks
Keep me posted.
Customer Reply
sorry it says i dont have access to the link on this srver
server
server
Got it.
Please, use this link here: https://support.hp.com/us-en/drivers/printers
Please, use this link here: https://support.hp.com/us-en/drivers/printers
Customer Reply
okay that link works will do tomorrow thanks for our help
Do you have any additional questions I can help you with?
Customer Reply
no thanks
Thank you for choosing our service!
If you have any additional questions, don't hesitate to contact us anytime. Have a nice one, *****!
If you have any additional questions, don't hesitate to contact us anytime. Have a nice one, *****!
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