Updated: March 19, 2023
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by Jessica Miller
Tech Expert & Writer
667 resolved issues

my hp 2540 printer will not allow me to scan

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Hello, thank you for contacting Howly! I am here to help you today!
May I know your first name, please?
******
Nice to meet you, *****.
Please describe your request with as many details as possible for me to get the whole picture of the situation.
i have tried to scan a document from my printer to my pc but it says unable to establish a connection

image


Does it say anything? Some errors?
it says scanner communication cannot be established
Okay.
i am able to print
Did you try restarting your device?
yes
got it.
Let me get back to you on this, and while I'm on it, please stay in the chat, thank you!
okay thanks
Please uninstall and reinstall the software's COMPLETE features, following these steps:

  1. download and save the software's COMPLETE features (do not install online)
    http://support.HP.com/us-en/drivers
    Before you download, select your printer model correctly, the operating system, and the software features FULL.
  2. uninstall the software from your computer
  3. install the FULL feature software "saved".


Hope that helps!
thanks
Keep me posted.
sorry it says i dont have access to the link on this srver
server
Got it.
Please, use this link here: https://support.hp.com/us-en/drivers/printers
okay that link works will do tomorrow thanks for our help
Do you have any additional questions I can help you with?
no thanks
Thank you for choosing our service!
If you have any additional questions, don't hesitate to contact us anytime. Have a nice one, *****!

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