Updated: March 22, 2023
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by Oleksandr Kamennyi
Tech Expert & Writer
961 resolved issues
Verified Expert in:
Smartphones, Gadgets, Computers, Apps

My Fitbit does not connect with my phone, and now it stopped

It shows an incorrect time.

Hello, thank you for using Howly.
What troubleshooting have you done so far?

Customer Replay


Got it.
Firstly, please try to turn Bluetooth off and back on.

Customer Replay

I did it

Also, please clarify the model of your phone.

Customer Replay

T Mobile Iphone


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Good, thank you.
Did you manage to connect it before?

Customer Replay

It just did not connect.

Thank you for your answer!
Do you have a Fitbit app installed on your phone?

Customer Replay


Are you trying to connect it through the app?

Customer Replay


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Please try to force quit the Fitbit app on your phone and open it again.

Customer Replay

how is this done?

  1. From the Home Screen, swipe up from the bottom of the screen and pause in the middle of the screen.
  2. Swipe right or left to find the app that you want to close.
  3. Swipe up on the app's preview to close the app.
Customer Replay

I get settings

Let's try to do it in another way.
Please try to restart your phone and let me know when it is done.

Customer Replay


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Please open your Fitbit app and try to connect it again. Keep your Fitbit close to your phone.

Customer Replay

it shows the information on fitbit, but now it is
zero, because I did not sleep with it

Did the device connect to your phone?

Customer Replay

the phone shows the correct time now.

And did you try to sync your device?

Customer Replay

how is this done?

To connect it please try to follow these steps:

  1. With your device nearby, open the Fitbit app and tap Today
  2. Press and hold on tothe screen and pull down.
Customer Replay

it says sync complete

Very good! It means it is connected successfully👍

Customer Replay

OK, thank you very much!

You are welcome, *****! I was very happy to assist you!🙂
Is there anything else I can do for you today?

Customer Replay

You did a good job, but next time I need help, I contact you again.
No, thank you.

Thank you for the nice conversation!
We are available 24/7, you can refer your questions anytime. Have a nice one!

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