Updated: April 03, 2023
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by Pavlo Mykytas
Tech Expert & Writer
1142 resolved issues
Verified Expert in:
Networks, Tablets, Computers, Windows issues

My facebook account has been hacked

I don't have the admin access anymore. Is there anything I can do to recover access? I guess that's it. I have 20,000 followers and I control many different accounts with that access, I can't lose it!

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!

Customer Replay

me too!
The account is *****
Other people that work with me and that were authorized to access the account, but the administrators are now the hackers.

Did the hacker change all credential info?

Customer Replay

what is credential info? i couldn't access the account. I sent the documents, but Facebook page refused them, I don't know why.

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If your contact information was changed by a hacker, you had to receive an email from Facebook with the "secure your account" option.


So, you need to visit your mailbox and find a letter first.
Please, check all your folders, including spam, junk, social media, etc. Please note, that a letter should be sent from security@facebookmail.com

Customer Replay

I didn't get anything
Not from that email
I got from support.
They asked me to send my documents and confirm my data. But then they said they didn't approve me as the admin. And I created the account 10 years ago.
They don't recognize there is a hacker. They understood the people that have the admin access are the original owners of the account.

As I see it from my side your account has not been hacked its Disabled.
You need to submit the “My Personal Account is Disabled” form https://www.facebook.com/help/contact/260749603972907
The forms allow you to contact Facebook directly to restore your account. After you’ve submitted a form, Facebook will contact you via the email address that you’ve provided.
You’ll typically receive a response from them in 1 to 5 business days.

Customer Replay

I don't think so. Reason is, I have two employees that had access to the account. When they log in , they see the name of the administrators - *****@gmail.com
And I have no idea how to access it.
I don't know who that person is, but he is in control of the account.
They made publications
They followed new people
And I have no control of them.
That's why it is a hacker.


Customer Replay

Facebook disabled because it didn't follow the company's policy.

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As I see from our side it got disabled maybe after they hacked your account Facebook found this activity suspicious and deactivated your account.
To deactivate it you need to submit the form you can add in the info that it was got hacked before this.

Customer Replay

It was something about games, I guess it's prohibited. The moment I realized it has been hacked, Facebook asked me for some documents and I sent them. They didn't reconoze me as the administrator. So I should try the disabled procedure to try to get back, is that it?
How do I deactivate? Using the steps here: https://www.facebook.com/help/contact/260749603972907 ?

Yes, you need to start from there.

Customer Replay

Ok, I will try. Thank you very much!

You are welcome!
Is there anything else I can do for you today?

Customer Replay

One more question
The account is *****, my nickname. But my document hs my real name, ***** Do you think that interfere in something?

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Of course.
Possibly we can't influence Facebook's decision but if you have your photos in your profile and they can see your face in your ID that's fine it's giving bigger chances to revoke the access.

Customer Replay

Perfect! Thank you so ver much!

You are welcome!
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime.

Customer Replay

Great, thanks! See ya!

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