Updated: June 14, 2023
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by Henry Miller
Tech Expert & Writer
581 resolved issues

My Epson WF 3720 doesnt want to print it read paper out cassett

I aligned the paper

Short summary:

Step 1: Disconnect and reconnect the printer:

  • Detach the printer’s power cord while it’s still on.
  • Wait for about 30-60 seconds.
  • Plug the power cord back into the outlet.

Step 2: Clean the printer rollers:

  • Turn off the printer.
  • Unplug the power cable and disconnect any connected cables.
  • Remove both paper cassettes.
  • Place the printer on its right side.
  • Use a soft, moist cloth to clean the cassette rollers. Gently rotate the rollers to clean them completely.
  • Return the printer to its normal position and insert the paper cassettes back.

Step 3: Check for paper jams:

  • If there is any paper jam, open up the printer and carefully remove the jammed paper.

Step 4: Update the firmware (optional):

  • If a firmware update is available, you can update it from the printer settings.

Step 5: Test printing:

  • Close the printer and try to print something. Make sure there are no error messages and the paper feeds properly.

Hello, thank you for using Howly.
Do you see any errors on your Epson WF 3720?

image

Customer Replay

yes sir

Please specify what error you see.

Customer Replay

paper tray out of paper
it has ink

Top answer

Got you!
Please try to disconnect and reconnect your printer. Here is the instruction:

  1. Detach the printer’s power cord while it’s still on
  2. Wait for about 30 – 60 seconds.
  3. Plug the power cord back into the outlet, and try again to print.
Customer Replay

ok allow me to do so

banner 3

Please take your time!

Customer Replay

thanks

You are always welcome!

Customer Replay

ok i just reconnect
whats next to try to print

Perfect!
Please turn it on and try to print.

Customer Replay

it reads paper out in paper cassette

banner 6
Top answer

Understood!
Please examine your printer for signs of foreign material or debris on its rollers. Please turn the device off before that.

Customer Replay

ok i clean it up

After that, please turn it on and try again.

Customer Replay

a firmware is available update the settins from the manu
it tries to pick up the paper but it fails

Could you please tell me if your printer queue is empty?

Customer Replay

what queue
it reads paper out

banner 9

Okay, got you. Could you please tell me do you have Windows or Mac OS on your PC?

Customer Replay

i am usig a defaut..and reads paper out in paper cassett
Mac
with google

Got it, thank you.

Customer Replay

cleaning the roller..please wait it says

It says you to wait, correct?

Customer Replay

yes but it cames back to out of paper
prwetty much does not want to pick up the papaer because after telling ,me i go to the papar tray and the end of paper loos bent arrond inch and a half

Got it. Please select the Apple menu > System Preferences, then click Printers & Scanners.

Customer Replay

now it says a firmware update is available update your from the settings
ok
it reads paper level low

I got you, but could you please follow my instructions?

Customer Replay

and the dot color is yellow not green
ok i will

Thank you.
Here they are again: Please select the Apple menu > System Preferences, then click Printers & Scanners.

Customer Replay

i dont see print and scanners
remenber i am usin google

What options do you see?

Customer Replay

a whole bunch of them bun not what you asking me for

Do you see the System Preferences option?

Customer Replay

yes i do

Please click on it.

Customer Replay

it says service preferenses

Okay, do you see the System Settings option?

Customer Replay

system preferences

Please click on the System Preferences option if you see it.

Customer Replay

Service Preferences it read i am not making it up
i am followin you instructions

I believe you, don't worry. But could you please send me a screenshot?
Do you need help with how to make a screenshot?

Customer Replay

'i know

So you know how to make a screenshot, correct?

Customer Replay

I want to be in bussines like you is all good
'ok tell me

To take a screenshot, press and hold these three keys together: Shift, Command, and 3.
If you see a thumbnail in the corner of your screen, click it to edit the screenshot. Or wait for the screenshot to save to your desktop.

Customer Replay

what is that for??
that screen shot is in the computer not the printer is it??

I just want to see the options that you see near the Service Preferences, that's all

Customer Replay

ok
please help me man
this is painfull for me

What do you need help with? Is there anything not clear with my instructions?

Customer Replay

no

I got you, don't worry.

Customer Replay

exactly i have customers waiting

Okay, let's try to clean the paper rollers of your printer.

Customer Replay

how is that
do i need alcohol

I'll walk you through it. First of all turn off your printer.
No need for alcohol.

Customer Replay

i just did
how many minutes??

Now unplug the power cable and disconnect any connected cables.

Customer Replay

ok i just did for how many minutes?

This is not all, bear with me, please.
Now remove both paper cassettes.

Customer Replay

what are they?

Here is the photo instruction:

image

Customer Replay

just did

Have you removed your paper cassettes already?
Or you just opened the photo?

Customer Replay

one of them the top not
only the papper tray

Okay, good. Please remove the other one too.

Customer Replay

excuse my spelling
how
the instructions say pull i may break it

Okay, then please place the printer on its right side.

Customer Replay

it holds on
ok
got the paper tray
not the upper one

Okay, got it. Do you see the rollers at the bottom of your printer?

Customer Replay

just found a pice of paper in the bottom stick up
that maightve been the problem
what do yo think

Okay, please try to pull it off.

Customer Replay

i did
already

Good!
Now use a soft, moist cloth to clean the cassette rollers shown here. Gently rotate the rollers to clean them completely.

Customer Replay

should i put it toghetherz//??

Please clean the rollers first.

Customer Replay

just did

Good job! Now return the printer to its normal position and insert the paper cassettes into your printer.
Then try to print something and let me know how it's going :)

Customer Replay

ok

I just wanted to let you know, I'm here if you need me!

Customer Replay

now is jamming the paper
i am taking it off

Okay, got you. Do you see any error messages?

Customer Replay

paper jam
i open up the printer and take it off
twice
a firmware is available it says

Okay, could you please click on this message?

Customer Replay

print head nozzle before printing
let me try and print again ok

Okay, take your time.

Customer Replay

Visitor uploaded: image.jpg
Type: image/jpeg
Size: 147319
this came off the printer what is it for

From what part of your printer this came out?

Customer Replay

once ai open it right next to the ink compartment

Okay, could you please close it and try to print something again?

Customer Replay

ok
ok kept the piece out and now it prints

Customer Replay

wow what an experience thank you man

Anytime :)
I’m glad I was able to get that sorted out for you. Before you go, is there anything else I can assist you with today?

Customer Replay

thank for bein patient

No problem ;)

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Comments

3 comments
Mr. Jackson
Invalid Date
Disappointed with the lack of immediate resolution.
&CarnationCrab&
Invalid Date
Decent advice, but I've seen better solutions.
Aria000
Invalid Date
Really appreciate your help. Thanks a million! 😊

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