Step 1: Disconnect and reconnect the printer:
Step 2: Clean the printer rollers:
Step 3: Check for paper jams:
Step 4: Update the firmware (optional):
Step 5: Test printing:
Hello, thank you for using Howly.
Do you see any errors on your Epson WF 3720?
Please specify what error you see.
paper tray out of paper
it has ink
Please try to disconnect and reconnect your printer. Here is the instruction:
ok allow me to do so
Please take your time!
You are always welcome!
ok i just reconnect
whats next to try to print
Please turn it on and try to print.
it reads paper out in paper cassette
Please examine your printer for signs of foreign material or debris on its rollers. Please turn the device off before that.
ok i clean it up
After that, please turn it on and try again.
a firmware is available update the settins from the manu
it tries to pick up the paper but it fails
Could you please tell me if your printer queue is empty?
it reads paper out
Okay, got you. Could you please tell me do you have Windows or Mac OS on your PC?
i am usig a defaut..and reads paper out in paper cassett
Got it, thank you.
cleaning the roller..please wait it says
It says you to wait, correct?
yes but it cames back to out of paper
prwetty much does not want to pick up the papaer because after telling ,me i go to the papar tray and the end of paper loos bent arrond inch and a half
Got it. Please select the Apple menu > System Preferences, then click Printers & Scanners.
now it says a firmware update is available update your from the settings
it reads paper level low
I got you, but could you please follow my instructions?
and the dot color is yellow not green
ok i will
Here they are again: Please select the Apple menu > System Preferences, then click Printers & Scanners.
i dont see print and scanners
remenber i am usin google
What options do you see?
a whole bunch of them bun not what you asking me for
Do you see the System Preferences option?
yes i do
Please click on it.
it says service preferenses
Okay, do you see the System Settings option?
Please click on the System Preferences option if you see it.
Service Preferences it read i am not making it up
i am followin you instructions
I believe you, don't worry. But could you please send me a screenshot?
Do you need help with how to make a screenshot?
So you know how to make a screenshot, correct?
I want to be in bussines like you is all good
'ok tell me
To take a screenshot, press and hold these three keys together: Shift, Command, and 3.
If you see a thumbnail in the corner of your screen, click it to edit the screenshot. Or wait for the screenshot to save to your desktop.
what is that for??
that screen shot is in the computer not the printer is it??
I just want to see the options that you see near the Service Preferences, that's all
please help me man
this is painfull for me
What do you need help with? Is there anything not clear with my instructions?
I got you, don't worry.
exactly i have customers waiting
Okay, let's try to clean the paper rollers of your printer.
how is that
do i need alcohol
I'll walk you through it. First of all turn off your printer.
No need for alcohol.
i just did
how many minutes??
Now unplug the power cable and disconnect any connected cables.
ok i just did for how many minutes?
This is not all, bear with me, please.
Now remove both paper cassettes.
what are they?
Here is the photo instruction:
Have you removed your paper cassettes already?
Or you just opened the photo?
one of them the top not
only the papper tray
Okay, good. Please remove the other one too.
excuse my spelling
the instructions say pull i may break it
Okay, then please place the printer on its right side.
it holds on
got the paper tray
not the upper one
Okay, got it. Do you see the rollers at the bottom of your printer?
just found a pice of paper in the bottom stick up
that maightve been the problem
what do yo think
Okay, please try to pull it off.
Now use a soft, moist cloth to clean the cassette rollers shown here. Gently rotate the rollers to clean them completely.
should i put it toghetherz//??
Please clean the rollers first.
Good job! Now return the printer to its normal position and insert the paper cassettes into your printer.
Then try to print something and let me know how it's going :)
I just wanted to let you know, I'm here if you need me!
now is jamming the paper
i am taking it off
Okay, got you. Do you see any error messages?
i open up the printer and take it off
a firmware is available it says
Okay, could you please click on this message?
print head nozzle before printing
let me try and print again ok
Okay, take your time.
Visitor uploaded: image.jpg
this came off the printer what is it for
From what part of your printer this came out?
once ai open it right next to the ink compartment
Okay, could you please close it and try to print something again?
ok kept the piece out and now it prints
wow what an experience thank you man
I’m glad I was able to get that sorted out for you. Before you go, is there anything else I can assist you with today?
thank for bein patient
No problem ;)
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