Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
Do you see any errors on your Epson WF 3720?
Do you see any errors on your Epson WF 3720?
Customer Reply
yes sir
Please specify what error you see.
Customer Reply
paper tray out of paper
it has ink
it has ink
Got you!
Please try to disconnect and reconnect your printer. Here is the instruction:
1. Detach the printer’s power cord while it’s still on
2. Wait for about 30 – 60 seconds.
3. Plug the power cord back into the outlet, and try again to print.
Please try to disconnect and reconnect your printer. Here is the instruction:
1. Detach the printer’s power cord while it’s still on
2. Wait for about 30 – 60 seconds.
3. Plug the power cord back into the outlet, and try again to print.
Customer Reply
ok allow me to do so
Please take your time!
Customer Reply
thanks
You are always welcome!
Customer Reply
ok i just reconnect
whats next to try to print
whats next to try to print
Perfect!
Please turn it on and try to print.
Please turn it on and try to print.
Customer Reply
it reads paper out in paper cassette
Understood!
Please examine your printer for signs of foreign material or debris on its rollers. Please turn the device off before that.
Please examine your printer for signs of foreign material or debris on its rollers. Please turn the device off before that.
Customer Reply
ok
Please take your time!
Customer Reply
ok i clean it up
After that, please turn it on and try again.
Customer Reply
a firmware is available update the settins from the manu
Got it!
Customer Reply
it tries to pick up the paper but it fails
Could you please tell me if your printer queue is empty?
Customer Reply
what queue
it reads paper out
it reads paper out
Okay, got you. Could you please tell me do you have Windows or Mac OS on your PC?
Customer Reply
i am usig a defaut..and reads paper out in paper cassett
Mac
with google
Mac
with google
Got it, thank you.
Customer Reply
cleaning the roller..please wait it says
It says you to wait, correct?
Customer Reply
yes but it cames back to out of paper
prwetty much does not want to pick up the papaer because after telling ,me i go to the papar tray and the end of paper loos bent arrond inch and a half
prwetty much does not want to pick up the papaer because after telling ,me i go to the papar tray and the end of paper loos bent arrond inch and a half
Got it. Please select the Apple menu > System Preferences, then click Printers & Scanners.
Customer Reply
now it says a firmware update is available update your from the settings
ok
it reads paper level low
ok
it reads paper level low
I got you, but could you please follow my instructions?
Customer Reply
and the dot color is yellow not green
ok i will
ok i will
Thank you.
Here they are again: Please select the Apple menu > System Preferences, then click Printers & Scanners.
Here they are again: Please select the Apple menu > System Preferences, then click Printers & Scanners.
Customer Reply
i dont see print and scanners
remenber i am usin google
remenber i am usin google
What options do you see?
Customer Reply
a whole bunch of them bun not what you asking me for
Do you see the System Preferences option?
Customer Reply
yes i do
Please click on it.
Customer Reply
it says service preferenses
Okay, do you see the System Settings option?
Customer Reply
system preferences
Please click on the System Preferences option if you see it.
Customer Reply
Service Preferences it read i am not making it up
i am followin you instructions
i am followin you instructions
I believe you, don't worry. But could you please send me a screenshot?
Do you need help with how to make a screenshot?
Do you need help with how to make a screenshot?
Customer Reply
'i know
So you know how to make a screenshot, correct?
Customer Reply
I want to be in bussines like you is all good
'ok tell me
'ok tell me
To take a screenshot, press and hold these three keys together: Shift, Command, and 3.
If you see a thumbnail in the corner of your screen, click it to edit the screenshot. Or wait for the screenshot to save to your desktop.
If you see a thumbnail in the corner of your screen, click it to edit the screenshot. Or wait for the screenshot to save to your desktop.
Customer Reply
what is that for??
that screen shot is in the computer not the printer is it??
that screen shot is in the computer not the printer is it??
I just want to see the options that you see near the Service Preferences, that's all
Customer Reply
ok
Okay, thank you!
Customer Reply
please help me man
this is painfull for me
this is painfull for me
What do you need help with? Is there anything not clear with my instructions?
Customer Reply
no
I got you, don't worry.
Customer Reply
exactly i have customers waiting
Okay, let's try to clean the paper rollers of your printer.
Customer Reply
how is that
do i need alcohol
do i need alcohol
I'll walk you through it. First of all turn off your printer.
No need for alcohol.
No need for alcohol.
Customer Reply
i just did
how many minutes??
how many minutes??
Now unplug the power cable and disconnect any connected cables.
Customer Reply
ok
Please, keep me posted!
Customer Reply
ok i just did for how many minutes?
This is not all, bear with me, please.
Now remove both paper cassettes.
Now remove both paper cassettes.
Customer Reply
what are they?
Here is the photo instruction:
Customer Reply
just did
Have you removed your paper cassettes already?
Or you just opened the photo?
Or you just opened the photo?
Customer Reply
one of them the top not
only the papper tray
only the papper tray
Okay, good. Please remove the other one too.
Customer Reply
excuse my spelling
how
the instructions say pull i may break it
how
the instructions say pull i may break it
Okay, then please place the printer on its right side.
Customer Reply
it holds on
ok
got the paper tray
not the upper one
ok
got the paper tray
not the upper one
Okay, got it. Do you see the rollers at the bottom of your printer?
Customer Reply
just found a pice of paper in the bottom stick up
that maightve been the problem
what do yo think
that maightve been the problem
what do yo think
Okay, please try to pull it off.
Customer Reply
i did
already
already
Good!
Now use a soft, moist cloth to clean the cassette rollers shown here. Gently rotate the rollers to clean them completely.
Now use a soft, moist cloth to clean the cassette rollers shown here. Gently rotate the rollers to clean them completely.
Customer Reply
should i put it toghetherz//??
Please clean the rollers first.
Customer Reply
just did
Good job! Now return the printer to its normal position and insert the paper cassettes into your printer.
Then try to print something and let me know how it's going :)
Then try to print something and let me know how it's going :)
Customer Reply
ok
I just wanted to let you know, I'm here if you need me!
Customer Reply
now is jamming the paper
i am taking it off
i am taking it off
Okay, got you. Do you see any error messages?
Customer Reply
paper jam
i open up the printer and take it off
twice
a firmware is available it says
i open up the printer and take it off
twice
a firmware is available it says
Okay, could you please click on this message?
Customer Reply
print head nozzle before printing
let me try and print again ok
let me try and print again ok
Okay, take your time.
Customer Reply
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 147319
this came off the printer what is it for
Type: image/jpeg
Size: 147319
this came off the printer what is it for
From what part of your printer this came out?
Customer Reply
once ai open it right next to the ink compartment
Okay, could you please close it and try to print something again?
Customer Reply
ok
ok kept the piece out and now it prints
ok kept the piece out and now it prints
Great!
Customer Reply
wow what an experience thank you man
Anytime :)
I’m glad I was able to get that sorted out for you. Before you go, is there anything else I can assist you with today?
I’m glad I was able to get that sorted out for you. Before you go, is there anything else I can assist you with today?
Customer Reply
thank for bein patient
No problem ;)
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