Created: November 25, 2022

My document is disappeared and I’m getting an error message ‘This document is either deleted or not currently accessible’

Last Edit: November 25, 2022
Jolene Haston
Jolene Haston Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Jolene Haston
Jolene Haston Tech Expert & Writer
Nice to meet you, *****!
Could you please clarify, what app you use to save your document? Could you please take a screenshot of this message?
Customer Reply
Microsoft Word
Jolene Haston
Jolene Haston Tech Expert & Writer
Got it
Customer Reply
I saved the files to a folder in doucments, but when i went to retreieve it, it was no longer there. It was however, showing up in my 'recents' on word
but now it isnt
Jolene Haston
Jolene Haston Tech Expert & Writer
Please try this:
If you have a Microsoft 365 subscription, check these two folder locations for a backup file: C:Users<UserName>AppDataRoamingMicrosoftWord
C:Users<UserName>AppDataLocalMicrosoftOfficeUnsavedFiles
Note: In these paths, replace <UserName> with your username.
To find the backup copy of the file, select Start, enter .wbk in the Search box, and then press Enter. If you find any files that have the name "Backup of" followed by the name of the missing file, double-click the file name to open it.
Do you have Windows or MacOS?
Customer Reply
MacOS

do I leave the <>
Jolene Haston
Jolene Haston Tech Expert & Writer
No
Customer Reply
ok
A potlight search, right?
*spotlight
Jolene Haston
Jolene Haston Tech Expert & Writer
Try it, please. Yes
Customer Reply
I tried the 2 paths and nothing worked
Jolene Haston
Jolene Haston Tech Expert & Writer
Got it
Let's try to recover a file saved by AutoRecover
Normally, the application will automatically recover your work the next time that you open the app following a power failure or other unexpected shutdown by detecting that an AutoRecover file exists and automatically opening it. If you want to keep the recovered file, you should immediately save it before closing or editing it.
If you want to find any AutoRecovered files on your computer, switch to Finder,then click Go > Go To Folder and enter the appropriate folder path from the table below. Replace <username> with your username: /Users/<username>/Library/Containers/com.Microsoft/
Data/Library/Preferences/AutoRecovery
Customer Reply
Did not work
ok
Jolene Haston
Jolene Haston Tech Expert & Writer
Thanks!
Could you please check if you can find the file this way? Go to Finder>Go>Go to Folder>type /var >
Customer Reply
where am i going after entering /var>
Jolene Haston
Jolene Haston Tech Expert & Writer
Notihng
Customer Reply
ok, several options came up
i'm just not sure where i should go to next
..to look for the files
Jolene Haston
Jolene Haston Tech Expert & Writer
Could you please take a screenshot?
Customer Reply
Visitor uploaded: Image.png
Type: image/png
Size: 263672
Visitor uploaded: Image.png
Type: image/png
Size: 285882
Jolene Haston
Jolene Haston Tech Expert & Writer
Check all folders, please
Customer Reply
still searching
Jolene Haston
Jolene Haston Tech Expert & Writer
Please, update me of the results
Customer Reply
i cant find it
Jolene Haston
Jolene Haston Tech Expert & Writer
Please, follow the instructions below:
1. On the Word menu, click Preferences.
2. Under Authoring and Proofing Tools, click General icon.
3. Make sure that the Confirm file format conversion at Open check box is selected, and then close the General dialog box.
4. Click File, Open.
5. On the Open menu towards the bottom right select Recover Text.
6. Open the document.
Customer Reply
I cannot find the file. thats what ive been saying! I saved it to a folder in documents and then when i went there to open it it was gone
the file was gone
so I opened word>recent and the documents showed up there in the recents menu
Jolene Haston
Jolene Haston Tech Expert & Writer
Got you
Customer Reply
but ehen when i tried to open it there i got a message saying 'This document is either deleted or not currently accessible'
Jolene Haston
Jolene Haston Tech Expert & Writer
Did you set up a backup of your documents with iCloud Drive?
Customer Reply
I have it set up, but its now showing on icloud
Jolene Haston
Jolene Haston Tech Expert & Writer
Thank you
Please, open the link ----> https://www.icloud.com/
1. Log in with your Apple ID
2. Click Recently Deleted in the bottom-right corner of the window
3. Select each file you want to recover, then click Recover.
Customer Reply
ok i'll try
Jolene Haston
Jolene Haston Tech Expert & Writer
Please, update me of the results
Customer Reply
Yes- I was able to recover!!
Phew!
Jolene Haston
Jolene Haston Tech Expert & Writer
Wonderful!
I am so pleased to see your issue got resolved!