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My computer was locked up by Microsoft because my IP address was used at websites for identity sales iMessage
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Tell me please ,do you mean you have some error message on your Computer ?
I turned off my hotspot so there’s no more wi-Fi going to my computer
yes my Computer is locked and a message keeps flying about my IP address being used bought a website for identity sales I was worried about calling the phone number that was on it wondering if it was theft to that
Make me please a photo of that mesage.
Photo of full screen please.
To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have either to choose an image on your device or take a photo right away. Then confirm sending.
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 4386175
Thanks.
Have you tried just basically close all that ?
Yes
Reboot please your computer
It is a Scam message.
Nevermind at it :)
it is still on my screen
You have tried turning off your computer ?
Yes
Did you do it ?
yes still on my screen
Do it please again now, and do not open anything
Just turn off.
Then turn on
And tell me after you do that.
Yes locked up for a while wanted to make sure I didn’t call the number on the screen
*****, is your computer still On ?
no
Now please turn on your computer.
And do not open any browsers ,apps.
Just only turn On
And tell me after you do it.
When I open my computer it goes straight to the message
Is that PC or laptop ?
It is a pc laptop
Sorry, what do you mean by that?
Problem I’m having is with a laptop
Are you able to click on that screen ?
Yes
Make me please a photo of screen again,
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 3582505
Press Alt+F4
till every windows will close.
I know we’re alternate is but not F4
F4 is at the top
have a look and you will find F1, F2, etc
That turn it off
Sorry, what do you mean by that?
The message is no longer on the screen. But my Wi-Fi is not turned on
is it safe to use my laptop?
Yes.
Connect please it to Wi-Fi
And reboot again.
And tell me please if you see that again.
ok
Good.
I will wait,
Wi-Fi is connected and the message is still gone
Great.
Do you have any antiviruses?
Yes
Use that Antivirus to scan your laptop for viruses.
Running a scan now
Good.
Let me know how everything is going.
no virus
Good.
Now you can use your laptop as usual.
If you will have the issue again, please come back.
ok thanks
Is there anything else I can do for you today?
no I think I’m good now
Thank you for chatting with us today!
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