
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****

Nice to meet you, *****!
Tell me please ,do you mean you have some error message on your Computer ?
Tell me please ,do you mean you have some error message on your Computer ?

Make me please a photo of that mesage.
Photo of full screen please.
To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have either to choose an image on your device or take a photo right away. Then confirm sending.
Photo of full screen please.
To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have either to choose an image on your device or take a photo right away. Then confirm sending.
Customer Reply
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 4386175
Type: image/jpeg
Size: 4386175

Thanks.
Have you tried just basically close all that ?
Have you tried just basically close all that ?
Customer Reply
Yes

Reboot please your computer
It is a Scam message.
Nevermind at it :)
It is a Scam message.
Nevermind at it :)
Customer Reply
it is still on my screen

You have tried turning off your computer ?
Customer Reply
Yes

Did you do it ?
Customer Reply
yes still on my screen

Do it please again now, and do not open anything
Just turn off.
Then turn on
And tell me after you do that.
Just turn off.
Then turn on
And tell me after you do that.
Customer Reply
Yes locked up for a while wanted to make sure I didn’t call the number on the screen

*****, is your computer still On ?
Customer Reply
no

Now please turn on your computer.
And do not open any browsers ,apps.
Just only turn On
And tell me after you do it.
And do not open any browsers ,apps.
Just only turn On
And tell me after you do it.
Customer Reply
When I open my computer it goes straight to the message

Is that PC or laptop ?
Customer Reply
It is a pc laptop

Sorry, what do you mean by that?
Customer Reply
Problem I’m having is with a laptop

Are you able to click on that screen ?
Customer Reply
Yes

Make me please a photo of screen again,
Customer Reply
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 3582505
Type: image/jpeg
Size: 3582505

Press Alt+F4
till every windows will close.
till every windows will close.
Customer Reply
I know we’re alternate is but not F4

F4 is at the top
have a look and you will find F1, F2, etc
have a look and you will find F1, F2, etc
Customer Reply
That turn it off

Sorry, what do you mean by that?
Customer Reply
The message is no longer on the screen. But my Wi-Fi is not turned on
is it safe to use my laptop?
is it safe to use my laptop?

Yes.
Connect please it to Wi-Fi
And reboot again.
And tell me please if you see that again.
Connect please it to Wi-Fi
And reboot again.
And tell me please if you see that again.
Customer Reply
ok

Good.
I will wait,
I will wait,
Customer Reply
Wi-Fi is connected and the message is still gone

Great.
Do you have any antiviruses?
Do you have any antiviruses?
Customer Reply
Yes

Use that Antivirus to scan your laptop for viruses.
Customer Reply
Running a scan now

Good.
Let me know how everything is going.
Let me know how everything is going.
Customer Reply
no virus

Good.
Now you can use your laptop as usual.
If you will have the issue again, please come back.
Now you can use your laptop as usual.
If you will have the issue again, please come back.
Customer Reply
ok thanks

Is there anything else I can do for you today?
Customer Reply
no I think I’m good now

Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime.
We are available 24/7, you can refer your questions anytime.
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