Updated: April 02, 2023
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by Mia Green
Tech Expert & Writer
612 resolved issues

My computer was locked up by Microsoft because my IP address was used at websites for identity sales iMessage

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

Nice to meet you, *****!
Tell me please ,do you mean you have some error message on your Computer ?

Customer Replay

I turned off my hotspot so there’s no more wi-Fi going to my computer
yes my Computer is locked and a message keeps flying about my IP address being used bought a website for identity sales I was worried about calling the phone number that was on it wondering if it was theft to that

image


Make me please a photo of that mesage.
Photo of full screen please.
To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have either to choose an image on your device or take a photo right away. Then confirm sending.

Customer Replay

Visitor uploaded: image.jpg
Type: image/jpeg
Size: 4386175

banner 3

Thanks.
Have you tried just basically close all that ?

Customer Replay

Yes

Reboot please your computer
It is a Scam message.
Nevermind at it :)

Customer Replay

it is still on my screen

You have tried turning off your computer ?

Customer Replay

Yes

banner 6

Did you do it ?

Customer Replay

yes still on my screen

Do it please again now, and do not open anything
Just turn off.
Then turn on
And tell me after you do that.

Customer Replay

Yes locked up for a while wanted to make sure I didn’t call the number on the screen

*****, is your computer still On ?

Customer Replay

no

banner 9

Now please turn on your computer.
And do not open any browsers ,apps.
Just only turn On
And tell me after you do it.

Customer Replay

When I open my computer it goes straight to the message

Is that PC or laptop ?

Customer Replay

It is a pc laptop

Sorry, what do you mean by that?

Customer Replay

Problem I’m having is with a laptop

Are you able to click on that screen ?

Customer Replay

Yes

Make me please a photo of screen again,

Customer Replay

Visitor uploaded: image.jpg
Type: image/jpeg
Size: 3582505

Press Alt+F4
till every windows will close.

Customer Replay

I know we’re alternate is but not F4

F4 is at the top
have a look and you will find F1, F2, etc

Customer Replay

That turn it off

Sorry, what do you mean by that?

Customer Replay

The message is no longer on the screen. But my Wi-Fi is not turned on
is it safe to use my laptop?

Yes.
Connect please it to Wi-Fi
And reboot again.
And tell me please if you see that again.

Customer Replay

ok

Good.
I will wait,

Customer Replay

Wi-Fi is connected and the message is still gone

Great.
Do you have any antiviruses?

Customer Replay

Yes

Use that Antivirus to scan your laptop for viruses.

Customer Replay

Running a scan now

Good.
Let me know how everything is going.

Customer Replay

no virus

Good.
Now you can use your laptop as usual.
If you will have the issue again, please come back.

Customer Replay

ok thanks

Is there anything else I can do for you today?

Customer Replay

no I think I’m good now

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