Created: November 28, 2022

My computer was locked up by Microsoft because my IP address was used at websites for identity sales iMessage

Last Edit: January 6, 2023
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Mia Green
Mia Green Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Mia Green
Mia Green Tech Expert & Writer
Nice to meet you, *****!
Tell me please ,do you mean you have some error message on your Computer ?
Customer Reply
I turned off my hotspot so there’s no more wi-Fi going to my computer
yes my Computer is locked and a message keeps flying about my IP address being used bought a website for identity sales I was worried about calling the phone number that was on it wondering if it was theft to that
Mia Green
Mia Green Tech Expert & Writer
Make me please a photo of that mesage.
Photo of full screen please.
To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have either to choose an image on your device or take a photo right away. Then confirm sending.
Customer Reply
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 4386175
Mia Green
Mia Green Tech Expert & Writer
Thanks.
Have you tried just basically close all that ?
Customer Reply
Yes
Mia Green
Mia Green Tech Expert & Writer
Reboot please your computer
It is a Scam message.
Nevermind at it :)
Customer Reply
it is still on my screen
Mia Green
Mia Green Tech Expert & Writer
You have tried turning off your computer ?
Customer Reply
Yes
Mia Green
Mia Green Tech Expert & Writer
Did you do it ?
Customer Reply
yes still on my screen
Mia Green
Mia Green Tech Expert & Writer
Do it please again now, and do not open anything
Just turn off.
Then turn on
And tell me after you do that.
Customer Reply
Yes locked up for a while wanted to make sure I didn’t call the number on the screen
Mia Green
Mia Green Tech Expert & Writer
*****, is your computer still On ?
Customer Reply
no
Mia Green
Mia Green Tech Expert & Writer
Now please turn on your computer.
And do not open any browsers ,apps.
Just only turn On
And tell me after you do it.
Customer Reply
When I open my computer it goes straight to the message
Mia Green
Mia Green Tech Expert & Writer
Is that PC or laptop ?
Customer Reply
It is a pc laptop
Mia Green
Mia Green Tech Expert & Writer
Sorry, what do you mean by that?
Customer Reply
Problem I’m having is with a laptop
Mia Green
Mia Green Tech Expert & Writer
Are you able to click on that screen ?
Customer Reply
Yes
Mia Green
Mia Green Tech Expert & Writer
Make me please a photo of screen again,
Customer Reply
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 3582505
Mia Green
Mia Green Tech Expert & Writer
Press Alt+F4
till every windows will close.
Customer Reply
I know we’re alternate is but not F4
Mia Green
Mia Green Tech Expert & Writer
F4 is at the top
have a look and you will find F1, F2, etc
Customer Reply
That turn it off
Mia Green
Mia Green Tech Expert & Writer
Sorry, what do you mean by that?
Customer Reply
The message is no longer on the screen. But my Wi-Fi is not turned on
is it safe to use my laptop?
Mia Green
Mia Green Tech Expert & Writer
Yes.
Connect please it to Wi-Fi
And reboot again.
And tell me please if you see that again.
Customer Reply
ok
Mia Green
Mia Green Tech Expert & Writer
Good.
I will wait,
Customer Reply
Wi-Fi is connected and the message is still gone
Mia Green
Mia Green Tech Expert & Writer
Great.
Do you have any antiviruses?
Customer Reply
Yes
Mia Green
Mia Green Tech Expert & Writer
Use that Antivirus to scan your laptop for viruses.
Customer Reply
Running a scan now
Mia Green
Mia Green Tech Expert & Writer
Good.
Let me know how everything is going.
Customer Reply
no virus
Mia Green
Mia Green Tech Expert & Writer
Good.
Now you can use your laptop as usual.
If you will have the issue again, please come back.
Customer Reply
ok thanks
Mia Green
Mia Green Tech Expert & Writer
Is there anything else I can do for you today?
Customer Reply
no I think I’m good now
Mia Green
Mia Green Tech Expert & Writer
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime.

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