Created: October 17, 2022

My computer got everything dumped

Now unable to access email either on computer or phone. unable to access email
Last Edit: November 23, 2022
Christine Tomas
Christine Tomas Tech Expert & Writer
Hello, thank you for using our service, my name is Christine I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Christine Tomas
Christine Tomas Tech Expert & Writer
Nice to meet you, *****!
What computer do you have?
Customer Reply
HP Envy
Christine Tomas
Christine Tomas Tech Expert & Writer
Thank you for the information
Re-start the system and keep tapping F2, run a complete system test and that would tell you whether there are any hardware failure's.
Please let me know the results of the test to proceed further
Customer Reply
also unable to access through my phone, so I don't think the computer is the problem
Christine Tomas
Christine Tomas Tech Expert & Writer
Is your computer working normally now?
Apart of the your email?
Customer Reply
Computer was reset when I attempted to recover lost icons through a recovery attempt that corrupted the whole program, Needed to get new OS, Now attempting to reload usual programs.
Christine Tomas
Christine Tomas Tech Expert & Writer
Understood, thank you for clarification
What mailbox are you using?
Customer Reply
*****@att.net
Christine Tomas
Christine Tomas Tech Expert & Writer
Thank you
Customer Reply
The computer keeps trying to load *****@att.net, which is not a real address
Christine Tomas
Christine Tomas Tech Expert & Writer
Did you try to open your email from the web browser?
Customer Reply
yes
Christine Tomas
Christine Tomas Tech Expert & Writer
Is it working?
Customer Reply
unable to access email from any platform, including the phone
Christine Tomas
Christine Tomas Tech Expert & Writer
A password reset fixes almost every type of sign in problem.
If your email is linked to an ATT.com account, you can also sign in on ATT.com and reset your password there. After resetting your password, if you're still having problems, try clearing the cache and cookies and relaunch your browser
Customer Reply
unable to reset password because it requires me to access email
Christine Tomas
Christine Tomas Tech Expert & Writer
Tap - forgot password
Instead of entering your email and follow the onscreen instructions
Go to att.com/myatt.
Select Forgot password?
Fill out the password info.
Choose security questions or temporary password and follow the prompts. If you choose a temporary password, ATT'll let you know where they sent it.
Create your new password.
Customer Reply
Okay, I think that took care of it.
Christine Tomas
Christine Tomas Tech Expert & Writer
Amazing