Hello, thank you for using our service, my name is Christine I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
What computer do you have?
HP Envy
Thank you for the information
Re-start the system and keep tapping F2, run a complete system test and that would tell you whether there are any hardware failure's.
Please let me know the results of the test to proceed further
also unable to access through my phone, so I don't think the computer is the problem
Is your computer working normally now?
Apart of the your email?
Computer was reset when I attempted to recover lost icons through a recovery attempt that corrupted the whole program, Needed to get new OS, Now attempting to reload usual programs.
Understood, thank you for clarification
What mailbox are you using?
*****@att.net
Thank you
The computer keeps trying to load *****@att.net, which is not a real address
Did you try to open your email from the web browser?
yes
Is it working?
unable to access email from any platform, including the phone
unable to reset password because it requires me to access email
Tap - forgot password
Instead of entering your email and follow the onscreen instructions
Go to att.com/myatt.
Select Forgot password?
Fill out the password info.
Choose security questions or temporary password and follow the prompts. If you choose a temporary password, ATT'll let you know where they sent it.
Create your new password.
Okay, I think that took care of it.
Amazing
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