Updated: April 05, 2023
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by Christine Tomas
Tech Expert & Writer
1461 resolved issues
Verified Expert in:
Smartphones, Networks, Tablets, Computers

My computer got everything dumped

Now unable to access email either on computer or phone. unable to access email

Hello, thank you for using our service, my name is Christine I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
What computer do you have?

Customer Replay

HP Envy


Thank you for the information
Re-start the system and keep tapping F2, run a complete system test and that would tell you whether there are any hardware failure's.
Please let me know the results of the test to proceed further

Customer Replay

also unable to access through my phone, so I don't think the computer is the problem

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Is your computer working normally now?
Apart of the your email?

Customer Replay

Computer was reset when I attempted to recover lost icons through a recovery attempt that corrupted the whole program, Needed to get new OS, Now attempting to reload usual programs.

Understood, thank you for clarification
What mailbox are you using?

Customer Replay


Customer Replay

The computer keeps trying to load *****@att.net, which is not a real address

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Did you try to open your email from the web browser?

Customer Replay


Is it working?

Customer Replay

unable to access email from any platform, including the phone

A password reset fixes almost every type of sign in problem.
If your email is linked to an ATT.com account, you can also sign in on ATT.com and reset your password there. After resetting your password, if you're still having problems, try clearing the cache and cookies and relaunch your browser

Customer Replay

unable to reset password because it requires me to access email

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Tap - forgot password
Instead of entering your email and follow the onscreen instructions
Go to att.com/myatt.
Select Forgot password?
Fill out the password info.
Choose security questions or temporary password and follow the prompts. If you choose a temporary password, ATT'll let you know where they sent it.
Create your new password.

Customer Replay

Okay, I think that took care of it.

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