Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
Could you please tell me when and how did the problem occur?
Could you please tell me when and how did the problem occur?
Customer Reply
you too
I woke up this morning and my phone was blank
I woke up this morning and my phone was blank
Also, I want to check: you mean the OUKITEL C22 phone, right?
Customer Reply
right
it.s by samsun g
it.s by samsun g
Maybe it is S22 then?
Customer Reply
yes I guess, the power is showing 100%,but there is no screen
Please, describe, what exactly you see on your phone's screen now
Customer Reply
nothing the screen is black
What color is it? Black or white?
Customer Reply
black
Got it
Customer Reply
you can call me at *****
Currently, we don't have an option to communicate via calls. However, I am ready to tackle this problem with you right now via chat.
Customer Reply
ok
We can try a force restart on your device:
1. Press and hold the Power key and Volume down key for 20 seconds.
2. On devices with removable batteries, remove the battery for 60 seconds, and then reinsert it.
1. Press and hold the Power key and Volume down key for 20 seconds.
2. On devices with removable batteries, remove the battery for 60 seconds, and then reinsert it.
Customer Reply
well, it seems to power right up, wow
Ok, good
Try to use it for a while if it blacks out again you can come back to chat with me and we will try something else
Is there anything else I can do for you today,*****?
Try to use it for a while if it blacks out again you can come back to chat with me and we will try something else
Is there anything else I can do for you today,*****?
Customer Reply
no, you have helped a lot and thanks again.
We are glad that you have resolved your issue using Howly!
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