Created: December 5, 2022

My Acer chrome book r-13th is locked

User hit lock button after it froze up. Now black screen. Mouse won't move
Last Edit: January 6, 2023
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Jolene Haston
Jolene Haston Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Jolene Haston
Jolene Haston Tech Expert & Writer
Nice to meet you, *****!
Could you please tell me when and how did the problem occur?
Customer Reply
He said it froze up and then he hit the lock button. Now screen is black and no mouse
Jolene Haston
Jolene Haston Tech Expert & Writer
Okay, I understand.
Try to Hard reset your Chromebook:
1. Turn off your Chromebook.
2. Press and hold Refresh + tap Power .
3. When your Chromebook starts up, release Refresh.
Customer Reply
Got it.Now asking for password
Seems to be working
Thanks.
Jolene Haston
Jolene Haston Tech Expert & Writer
Okay, so is everything fixed?
Customer Reply
Yes. Thanks so much
Jolene Haston
Jolene Haston Tech Expert & Writer
Okay, that's great :)
Is there anything else I can do for you today?

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