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*****
Nice to meet you, *****!
Could you please tell me when and how did the problem occur?
He said it froze up and then he hit the lock button. Now screen is black and no mouse
Okay, I understand.
Try to Hard reset your Chromebook:
Got it.Now asking for password
Seems to be working
Thanks.
Okay, so is everything fixed?
Yes. Thanks so much
Okay, that's great :)
Is there anything else I can do for you today?
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