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Updated: April 01, 2023
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My Acer chrome book r-13th is locked
User hit lock button after it froze up. Now black screen. Mouse won't move
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Replay
*****
Nice to meet you, *****!
Could you please tell me when and how did the problem occur?
Customer Replay
He said it froze up and then he hit the lock button. Now screen is black and no mouse
Okay, I understand.
Try to Hard reset your Chromebook:
- Turn off your Chromebook.
- Press and hold Refresh + tap Power .
- When your Chromebook starts up, release Refresh.
Customer Replay
Got it.Now asking for password
Seems to be working
Thanks.
Okay, so is everything fixed?
Customer Replay
Yes. Thanks so much
Okay, that's great :)
Is there anything else I can do for you today?
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