Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
Could you please tell me when and how did the problem occur?
Could you please tell me when and how did the problem occur?
Customer Reply
He said it froze up and then he hit the lock button. Now screen is black and no mouse
Okay, I understand.
Try to Hard reset your Chromebook:
1. Turn off your Chromebook.
2. Press and hold Refresh + tap Power .
3. When your Chromebook starts up, release Refresh.
Try to Hard reset your Chromebook:
1. Turn off your Chromebook.
2. Press and hold Refresh + tap Power .
3. When your Chromebook starts up, release Refresh.
Customer Reply
Got it.Now asking for password
Seems to be working
Thanks.
Seems to be working
Thanks.
Okay, so is everything fixed?
Customer Reply
Yes. Thanks so much
Okay, that's great :)
Is there anything else I can do for you today?
Is there anything else I can do for you today?
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