Updated: April 01, 2023
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by Jolene Haston
Tech Expert & Writer
497 resolved issues
Verified Expert in:
Smartphones, Apps, 4G/5G issues, Mac issues

My Acer chrome book r-13th is locked

User hit lock button after it froze up. Now black screen. Mouse won't move

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Could you please tell me when and how did the problem occur?

Customer Replay

He said it froze up and then he hit the lock button. Now screen is black and no mouse

Okay, I understand.
Try to Hard reset your Chromebook:

  1. Turn off your Chromebook.
  2. Press and hold Refresh + tap Power .
  3. When your Chromebook starts up, release Refresh.
Customer Replay

Got it.Now asking for password
Seems to be working

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Okay, so is everything fixed?

Customer Replay

Yes. Thanks so much

Okay, that's great :)
Is there anything else I can do for you today?

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