Updated: April 05, 2023
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by Christine Tomas
Tech Expert & Writer
1461 resolved issues
Verified Expert in:
Smartphones, Networks, Tablets, Computers

My 2 trips today were declined by my bank in Australia

I have now sorted them out and want to pay you for both trips so I can continue to use uber

Hello, thank you for using our service, my name is Christine I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

Nice to meet you, *****!

Customer Replay

i may be repeating myself but my 2 trips today were rejected by the bank This has now been resolved and I wish to pay both and get back to using uber

Got it.
Did you have a ride?

Customer Replay

yes 2 rides

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Could you open the Uber app?

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Customer Replay

yes

When you try to order a new ride does it ask you to pay for previous rides?

Customer Replay

i do not know as I will not be using Uber the rest of today

Okay. Your app will ask you to charge your outstanding balance to a payment method of your choice. If this payment method is declined, please add a new payment profile and try again.
You don't have to worry.

Customer Replay

what has happened

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Everything is good.

Customer Replay

have my 2 trips been paid

Open the Uber, Click the "My Trips" button. You'll see a list of your previous trips sorted by date, with the driver name, fare, car type, location, and payment method.
There you'll be able to check if your payment went through.

Customer Replay

can see 1 not the othet

Your app will ask you to charge your outstanding balance later If you didn't pay for the trips.

Customer Replay

this one says unpaid

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In this case, you can re-add your payment method and you'll be charged automatically for this ride.

Customer Replay

ok will see later
thank you

Is there anything else I can do for you today?

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