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Can you please specify both the brand and the model of the lost cell phone?
Can you please specify both the brand and the model of the lost cell phone?
Got you!
In order to help you, I need your assistance here please, could you tell me the brand and model of the lost phone?
Samsung 9 Android
Thank you for the clarification!
Do you have access to the Samsung account?
The phone is with TMobile. Never dealt directly with Samsung
Got it!
In this case, let me know please if you have access to your Google account.
Yes
Thank you for the details!
In this case, please follow these instructions to locate your lost Samsung phone:
And please keep me updated.
I will. Thank you.
You are welcome!
Please take your time!
It keeps saying location is unavailable
Got you!
Do you remember if your mobile phone is turned on and connected to the Internet connection?
Not sure
I see.
This is an important option to locate the lost device.
Are you able to pick what you want to do? If needed, first click Enable lock & erase.
He doesn't remember if the phone or WiFi was on.
Got it!
If the mobile phone is possibly turned off you can track a phone with the help of the police and the network provider can track a switched-off phone using an IMEI number.
Also, I highly recommend reporting your missing device to local law enforcement, but please note that they might request your device's serial number.
He found it. Thank you for your help.
This is good news.
Is there anything else I can do for you today?
If you have any other questions, I'll be happy to help you out!
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