Updated: March 09, 2023
Was it helpful?
by Ivy Davis
Tech Expert & Writer
462 resolved issues

Lost my cell phone, trying to locate it

Hello, thank you for using Howly.
Can you please specify both the brand and the model of the lost cell phone?

Customer Replay

Can you please specify both the brand and the model of the lost cell phone?

Got you!
In order to help you, I need your assistance here please, could you tell me the brand and model of the lost phone?

Customer Replay

Samsung 9 Android


Thank you for the clarification!
Do you have access to the Samsung account?

Customer Replay

The phone is with TMobile. Never dealt directly with Samsung

banner 3

Got it!
In this case, let me know please if you have access to your Google account.

Customer Replay


Thank you for the details!
In this case, please follow these instructions to locate your lost Samsung phone:

  1. Go to --> https://www.google.com/android/find and sign in to your Google Account.
    - If you have more than one phone, click the lost phone at the top of the screen.
    - If your lost phone has more than one user profile, sign in with a Google Account that's on the main profile. Learn about user profiles.
  2. The lost phone gets a notification.
  3. On the map, you'll get info about where the phone is.
    - The location is approximate and might not be accurate.
    - If your phone can't be found, you'll see its last known location, if available.

And please keep me updated.

Customer Replay

I will. Thank you.

You are welcome!
Please take your time!

Customer Replay

It keeps saying location is unavailable

banner 6

Got you!
Do you remember if your mobile phone is turned on and connected to the Internet connection?

Customer Replay

Not sure

I see.
This is an important option to locate the lost device.
Are you able to pick what you want to do? If needed, first click Enable lock & erase.

Customer Replay

He doesn't remember if the phone or WiFi was on.

Got it!
If the mobile phone is possibly turned off you can track a phone with the help of the police and the network provider can track a switched-off phone using an IMEI number.
Also, I highly recommend reporting your missing device to local law enforcement, but please note that they might request your device's serial number.

Customer Replay

He found it. Thank you for your help.

banner 9

This is good news.
Is there anything else I can do for you today?
If you have any other questions, I'll be happy to help you out!

Get answers until you're satisfied
14 verified experts are online now
Expert's Assistant
Ask your question here
Share on:
Copy to clipbord
Was it helpful?
Howly expert is ready to help you with your Android problem

No comments yet...

What about starting a discussion? Be the first to share your thoughts!

Write a comment

We use cookies to improve your browsing experience on our site, show personalized content and targeted ads, and analyze site traffic.
More info