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Can you please specify both the brand and the model of the lost cell phone?
Can you please specify both the brand and the model of the lost cell phone?
Customer Reply
Im trying to locate where I possibly could have left it. Can you help me? Is there some type of tracker on the phone?
Got you!
In order to help you, I need your assistance here please, could you tell me the brand and model of the lost phone?
In order to help you, I need your assistance here please, could you tell me the brand and model of the lost phone?
Customer Reply
Samsung 9 Android
Thank you for the clarification!
Do you have access to the Samsung account?
Do you have access to the Samsung account?
Customer Reply
The phone is with TMobile. Never dealt directly with Samsung
Got it!
In this case, let me know please if you have access to your Google account.
In this case, let me know please if you have access to your Google account.
Customer Reply
Yes
Thank you for the details!
In this case, please follow these instructions to locate your lost Samsung phone:
1. Go to --> https://www.google.com/android/find and sign in to your Google Account.
- If you have more than one phone, click the lost phone at the top of the screen.
- If your lost phone has more than one user profile, sign in with a Google Account that's on the main profile. Learn about user profiles.
2. The lost phone gets a notification.
3. On the map, you'll get info about where the phone is.
- The location is approximate and might not be accurate.
- If your phone can't be found, you'll see its last known location, if available.
And please keep me updated.
In this case, please follow these instructions to locate your lost Samsung phone:
1. Go to --> https://www.google.com/android/find and sign in to your Google Account.
- If you have more than one phone, click the lost phone at the top of the screen.
- If your lost phone has more than one user profile, sign in with a Google Account that's on the main profile. Learn about user profiles.
2. The lost phone gets a notification.
3. On the map, you'll get info about where the phone is.
- The location is approximate and might not be accurate.
- If your phone can't be found, you'll see its last known location, if available.
And please keep me updated.
Customer Reply
I will. Thank you.
You are welcome!
Please take your time!
Please take your time!
Customer Reply
It keeps saying location is unavailable
Got you!
Do you remember if your mobile phone is turned on and connected to the Internet connection?
Do you remember if your mobile phone is turned on and connected to the Internet connection?
Customer Reply
Not sure
I see.
This is an important option to locate the lost device.
Are you able to pick what you want to do? If needed, first click Enable lock & erase.
This is an important option to locate the lost device.
Are you able to pick what you want to do? If needed, first click Enable lock & erase.
Customer Reply
He doesn't remember if the phone or WiFi was on.
Got it!
If the mobile phone is possibly turned off you can track a phone with the help of the police and the network provider can track a switched-off phone using an IMEI number.
Also, I highly recommend reporting your missing device to local law enforcement, but please note that they might request your device's serial number.
If the mobile phone is possibly turned off you can track a phone with the help of the police and the network provider can track a switched-off phone using an IMEI number.
Also, I highly recommend reporting your missing device to local law enforcement, but please note that they might request your device's serial number.
Customer Reply
He found it. Thank you for your help.
This is good news.
Is there anything else I can do for you today?
If you have any other questions, I'll be happy to help you out!
Is there anything else I can do for you today?
If you have any other questions, I'll be happy to help you out!
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