Iphone cell phone cannot receive calls

Oleksandr Kamennyi

Hello, thank you for contacting Howly! I am here to help you today! May I know your first name, please?

Customer Replay

*****

Oleksandr Kamennyi

Nice to meet you, *****!
How can I help?

Customer Replay

You too

Oleksandr Kamennyi

Please specify your question.

Customer Replay

My cell phone cannot receive calls from my doctor’s office and their number does not appear in my incoming queue. They can leave voicemail but I don’t know that the messages are there until I go in and look for them. They suggest that it’s a ghost number situation. That number is *****. My issue is not unique with this office and I really need to communicate back and with them. Can you enable my cell to allow that # access please?

Oleksandr Kamennyi

let me see.

Customer Replay

Oleksandr Kamennyi

We are Howly- an online expert question and answer website that connects users with verified technical experts that can assist with any tech-related issue. We're not affiliated with mobile provider, we provide assistance regarding issues on the platform, but we don't have access to their databases, and therefore, can't change anything from our side. However, we're gonna do everything we can to help.

Customer Replay

So I should just try Rogers direct? They weren’t answering so I found you folks.

Oleksandr Kamennyi

I can try to help.
Please specify the brand and model of your phone.

Customer Replay

Kay - I’ll hang in🙃
iPhone SE

Oleksandr Kamennyi

Thank you for that!

Check your iPhone settings: Turn Airplane Mode on and off. Go to Settings and turn on Airplane Mode, wait five seconds, then turn it off.
Check Do Not Disturb. Go to Settings > Focus > Do Not Disturb and make sure it's off.
Check for any blocked phone numbers. Go to Settings > Phone > Blocked Contacts.
See if Call Forwarding is turned on. Go to Settings > Phone > Call Forwarding and make sure it's off.
Check to see if Silence Unknown Callers is turned on. If the setting is on, a caller must be listed in your Contacts or Recents. Or they must have shared their number in Mail or sent you a message using that number in order for their call to go through. Add their number to Contacts to ensure the phone rings. Calls from some third-party apps might not go through.

Let me know when you are done.

Customer Replay

I’m at the Blocked Contact list and the number is in there! Yikes! Shall I remove it and call it a day or continue with your instructions. I’m feeling pretty dopey at this point😞

Oleksandr Kamennyi

Please remove it.

Customer Replay

Done.

Oleksandr Kamennyi

Great.
Now, you should receive calls from them.
Do you have any additional questions I can help you with?

Customer Replay

You are wonderful and old women like me shouldn’t have cell phones. At least, that’s what my kids would say. Thanks for your help and patience!