Created: October 12, 2022

Iphone cell phone cannot receive calls

Last Edit: November 15, 2022
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Hello, thank you for contacting Howly! I am here to help you today! May I know your first name, please?
Customer Reply
*****
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Nice to meet you, *****!
How can I help?
Customer Reply
You too
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Please specify your question.
Customer Reply
My cell phone cannot receive calls from my doctor’s office and their number does not appear in my incoming queue. They can leave voicemail but I don’t know that the messages are there until I go in and look for them. They suggest that it’s a ghost number situation. That number is *****. My issue is not unique with this office and I really need to communicate back and with them. Can you enable my cell to allow that # access please?
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
let me see.
Customer Reply
Ok
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
We are Howly- an online expert question and answer website that connects users with verified technical experts that can assist with any tech-related issue. We're not affiliated with mobile provider, we provide assistance regarding issues on the platform, but we don't have access to their databases, and therefore, can't change anything from our side. However, we're gonna do everything we can to help.
Customer Reply
So I should just try Rogers direct? They weren’t answering so I found you folks.
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
I can try to help.
Please specify the brand and model of your phone.
Customer Reply
Kay - I’ll hang in🙃
iPhone SE
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Thank you for that!
Check your iPhone settings: Turn Airplane Mode on and off. Go to Settings and turn on Airplane Mode, wait five seconds, then turn it off.
Check Do Not Disturb. Go to Settings > Focus > Do Not Disturb and make sure it's off.
Check for any blocked phone numbers. Go to Settings > Phone > Blocked Contacts.
See if Call Forwarding is turned on. Go to Settings > Phone > Call Forwarding and make sure it's off.
Check to see if Silence Unknown Callers is turned on. If the setting is on, a caller must be listed in your Contacts or Recents. Or they must have shared their number in Mail or sent you a message using that number in order for their call to go through. Add their number to Contacts to ensure the phone rings. Calls from some third-party apps might not go through.
Let me know when you are done.
Customer Reply
I’m at the Blocked Contact list and the number is in there! Yikes! Shall I remove it and call it a day or continue with your instructions. I’m feeling pretty dopey at this point😞
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Please remove it.
Customer Reply
Done.
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Great.
Now, you should receive calls from them.
Do you have any additional questions I can help you with?
Customer Reply
You are wonderful and old women like me shouldn’t have cell phones. At least, that’s what my kids would say. Thanks for your help and patience!
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Always welcome!
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime.
Customer Reply
Thanks and keep well
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Have a nice day😊