Updated: May 05, 2023
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by Pavlo Mykytas
Tech Expert & Writer
1142 resolved issues
Verified Expert in:
Networks, Tablets, Computers, Windows issues

Im on Apple TV and when i click on the HBOMAX icon, it says “Somethimg went wrong."

Short summary:

  1. Select the HBO Max app on your Apple TV and try to open it. If you receive an error message that says "Something went wrong," proceed to the next step.
  2. Press and hold the clickpad center or touch surface on the app icon until it starts to jiggle.
  3. Press the Play/Pause button for more options and choose "Delete" to remove the app from your Apple TV.
  4. Open the App Store app on your Apple TV.
  5. Search for the HBO Max app in the App Store.
  6. Select the "Get" button to start downloading and installing the app.
  7. Wait for the download and installation process to complete.
  8. Open the HBO Max app and check if the error message is still appearing.

Hello, thank you for using Howly.
What troubleshooting have you done so far?

Customer Replay


Top answer

Let's reinstall the HBO app first:

  • Select the app you want to delete, then press and hold the click pad center or touch the surface until the app starts to jiggle.
  • Press the Play/Pause button for more options, then choose Delete.
Customer Replay


Top answer
  • Now, please, open the App Store app.
  • Search for the app that you want to download.
  • Select the Get button and install it.
  • After that, please, open it and check, if the error is still there.
Customer Replay

it appears the be stalling midway in the download.
it is workimg now
thank yoi.

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Were you able to open the app without the error?

Customer Replay

Ues. All good

I’m glad I was able to get that sorted out for you. Before you go, is there anything else I can assist you with today?

Customer Replay

no. Thank you

Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!

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