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*****
Nice to meet you, *****!
Usually, fans are connected via these pins
Could you check if your other fans are connected?
Yes one moment.
Okay
I think I only see one at the top of the motherboard, is there a certain spot I could find them? And is it possible for them to be in the back?
I remember that 2 spots are above your CPU and 1 must be on the left side of your CPU. How many fans do you have?
I have 2 on the top, 1 to the left of the cpu, and another to the right of the motherboard
so 4
Okay, do you know your motherboard name?
yes its a ASRock Z390 Phantom Gaming
Your fan connectors should be somewhere here:
Do you see them?
One moment please.
Okay
I just looked and im not seeing them
Okay, what fans exactly spin?
1 on the top, and the one to the right of the motherboard
Do you see where are they connected?
No not really? Would you like me to send a picture of the inside of my computer?
Yes, it could help, thank you
When you are ready just tap on the paperclip icon in this chat to attach it
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Thank you
Here is the black cable:
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Could you show me the backside, where is it connected, please?
What would you like me to do with that?
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Just take a photo of where is it connected, please
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Thank you
By the way, do you see where is your CPU Fan connected? There is another connector, you can connect your second Fan at the top to it
I sent 2, 1 of it more close up, and one backed up a little so you can see whats around it.
Сan I ask you to disconnect and reconnect the wires to the fans
Yes one moment please.
Sure
Ok i unplugged and replugged 2 of them
Do they work?
that seemed to have worked yes thank you!
Good job, *****
Is there anything else I can do for you today?
No that should be good thank you very much!
Got it
I am so pleased to see your issue got resolved!
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