Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
Usually, fans are connected via these pins
Could you check if your other fans are connected?
Usually, fans are connected via these pins
Could you check if your other fans are connected?
Customer Reply
Yes one moment.
Okay
Customer Reply
I think I only see one at the top of the motherboard, is there a certain spot I could find them? And is it possible for them to be in the back?
I remember that 2 spots are above your CPU and 1 must be on the left side of your CPU. How many fans do you have?
Customer Reply
I have 2 on the top, 1 to the left of the cpu, and another to the right of the motherboard
so 4
so 4
Okay, do you know your motherboard name?
Customer Reply
yes its a ASRock Z390 Phantom Gaming
Your fan connectors should be somewhere here:
Do you see them?
Do you see them?
Customer Reply
One moment please.
Okay
Customer Reply
I just looked and im not seeing them
Okay, what fans exactly spin?
Customer Reply
1 on the top, and the one to the right of the motherboard
Do you see where are they connected?
Customer Reply
No not really? Would you like me to send a picture of the inside of my computer?
Yes, it could help, thank you
When you are ready just tap on the paperclip icon in this chat to attach it
When you are ready just tap on the paperclip icon in this chat to attach it
Customer Reply
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 4622079
Type: image/jpeg
Size: 4622079
Thank you
Here is the black cable:
Agent uploaded: image.png
Type: image/png
Size: 3041689
Could you show me the backside, where is it connected, please?
Here is the black cable:
Agent uploaded: image.png
Type: image/png
Size: 3041689
Could you show me the backside, where is it connected, please?
Customer Reply
What would you like me to do with that?
Agent uploaded: image.png
Type: image/png
Size: 5612022
Just take a photo of where is it connected, please
Type: image/png
Size: 5612022
Just take a photo of where is it connected, please
Customer Reply
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 3148126
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 3979642
Type: image/jpeg
Size: 3148126
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 3979642
Thank you
By the way, do you see where is your CPU Fan connected? There is another connector, you can connect your second Fan at the top to it
By the way, do you see where is your CPU Fan connected? There is another connector, you can connect your second Fan at the top to it
Customer Reply
I sent 2, 1 of it more close up, and one backed up a little so you can see whats around it.
Сan I ask you to disconnect and reconnect the wires to the fans
Customer Reply
Yes one moment please.
Sure
Customer Reply
Ok i unplugged and replugged 2 of them
Do they work?
Customer Reply
that seemed to have worked yes thank you!
Good job, *****
Is there anything else I can do for you today?
Is there anything else I can do for you today?
Customer Reply
No that should be good thank you very much!
Got it
I am so pleased to see your issue got resolved!
I am so pleased to see your issue got resolved!
No comments yet...
Comments