Updated: April 19, 2023
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by Rostyslav Vieliiev
Tech Expert & Writer
691 resolved issues

I've been printing onto DVDs recently. Now I am trying to print a theatre ticket from a PDF and the printer Epson XP-970 is defaulting to DVD print.

I cannot change the printer setting.

Short summary:

  1. Open the PDF file you want to print.
  2. Click on the Print button or select File > Print from the menu.
  3. In the Print dialog box, check the settings for the printer, paper size, and orientation.
  4. Look for a dropdown menu or option for "Media Type" or "Paper Source."
  5. Make sure that the correct paper source is selected. It should be set to "Plain Paper" or a similar option, not "CD/DVD."
  6. If the above steps don't work, try resetting your printer to its default settings. Here are the instructions: a. Press the home icon on your printer's control panel, if necessary. b. Select Settings > Restore Default Settings. c. Select All Settings. d. You see a confirmation screen. e. Select Yes to reset the selected settings.
author

Could you clarify, please, what you mean by DVD printing?

Customer Replay

epson printer

My printer prints to CD/DVD. When asking it to print from a theatre ticket PDF, the printer wants to print to a DVD and refuses to print from the PDF
The print preview is showing as if it is going to print on a DVD

author

May I ask you to take a screenshot of your screen when you open the document you are trying to print, please?

Customer Replay

Visitor uploaded: IMG.jpg

author

Thank you, got it, but I need to see the menu. Could you try these steps, first, please?

Here are the steps you can follow:

1. Open the PDF file you want to print.

2. Click on the Print button or select File > Print from the menu.

3. In the Print dialog box, check the settings for the printer, paper size, and orientation.

4. Look for a dropdown menu or option for "Media Type" or "Paper Source."

5. Make sure that the correct paper source is selected. It should be set to "Plain Paper" or a similar option, not "CD/DVD."

Customer Replay

A4 paper is selected on the print dialog box.

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author
Top answer

Okay, let's try to reset your printer to its default settings.
1. Press the home icon on your printer's control panel, if necessary.
2. Select Settings > Restore Default Settings.
3. Select All Settings
4. You see a confirmation screen.
5. Select Yes to reset the selected settings.

Customer Replay

Sorry, this hasn't fixed it. The print preview box remains the same as before. I wonder if there is printer failure.

author

Could you take a photo of the dialog box in the same way, please?

Customer Replay

OK. one minute please.
Visitor uploaded: IMG_0359.jpg

author

Is there anything about DVD at the very bottom of this menu?
And also, are there any other options when you click on the Printer drop-down list or just XP-970 Series(Network)?

Customer Replay

No

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author

Does any other window appear when you click 'Print'?

Customer Replay

Woohoo, we've done it. You are genius.

author

Did you change any settings?

Customer Replay

Yes, there was a link at the bottom of the dialog box. I clicked Ctrl/shift/P and another box came up. Then I clicked preferences and it gave me the choice to click on A4

author

Good! Is there anything else I could help you with?

Customer Replay

No, no more issues thank you. Bye now.

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author

Thank you for chatting with us today!

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691 resolved issues
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