Hello, thank you for using Howly.
Ok, you forgot the password to your Secure Folder on your Galaxy book?
Do you want to set up Secure Folder,*****?
It doesn't work anymore after some windows/samsung update
The password doesn't work anymore. Can you help to revert the update or recover the password ?
I see, after the recent update password to your Secure Folder is not recognized, correct?
NO. After the Windows update or the Samsung update, the password doesn't work anymore
I didn't change the secure drive password
What troubleshooting have you done so far, *****?
Just try the old password. Nothing else
*****, do you have access to your Samsung account?
Tel me how. I have not used it for a long time
The device is not registered on the account. Is there a way to login from the Galaxy pro?
Yes
You can log into your Samsung account on your computer by following the instructions below.
Is everything clear with the provided instruction?
ok, I login my samsung account now and see the device
ok, it works now.
Thanks for guiding me through this.
You are in?
You're welcome!
yep. I am in the secure drive
I’m glad I was able to get that sorted out for you. Before you go, is there anything else I can assist you with today?
no. that is all.
I am so pleased to see your issue got resolved!
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