Updated: April 27, 2023
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by Mykola Hezhoian
Tech Expert & Writer
488 resolved issues

I used the Samsung hidden hard drive function (Windows + F12) on Galaxy book pro

The problem is that after some windows/samsung updates, the password doesn't work anymore.

Short summary:

  1. Сheck if you have access to your Samsung account. You can log in to your Samsung account on your computer by visiting the Samsung Account homepage, clicking "Sign in", and entering your email address and password. Verify your account by entering the two-step verification code sent to your phone and clicking "Verify".
  2. Once you have logged into your Samsung account, check if the device is registered on the account. If it is, proceed to step 3. If not, register the device on the account.
  3. In Secure Folder, try to use the Samsung account password to access the hidden hard drive function. If the password works, then you can access the Secure Folder again.

Hello, thank you for using Howly.
Ok, you forgot the password to your Secure Folder on your Galaxy book?
Do you want to set up Secure Folder,*****?


Customer Replay

It doesn't work anymore after some windows/samsung update
The password doesn't work anymore. Can you help to revert the update or recover the password ?

I see, after the recent update password to your Secure Folder is not recognized, correct?

Customer Replay

NO. After the Windows update or the Samsung update, the password doesn't work anymore
I didn't change the secure drive password

What troubleshooting have you done so far, *****?

Customer Replay

Just try the old password. Nothing else

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*****, do you have access to your Samsung account?

Customer Replay

Tel me how. I have not used it for a long time
The device is not registered on the account. Is there a way to login from the Galaxy pro?

Top answer

You can log into your Samsung account on your computer by following the instructions below.

  1. Visit the Samsung Account homepage.
  2. Click "Sign in".
  3. Enter your email address and password and click "Sign in".
  4. Enter the two-step verification code sent to your phone and click "Verify".

Is everything clear with the provided instruction?

Customer Replay

ok, I login my samsung account now and see the device
ok, it works now.
Thanks for guiding me through this.

You are in?
You're welcome!

Customer Replay

yep. I am in the secure drive

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I’m glad I was able to get that sorted out for you. Before you go, is there anything else I can assist you with today?

Customer Replay

no. that is all.

I am so pleased to see your issue got resolved!

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