Updated: March 06, 2023
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by Christine Tomas
Tech Expert & Writer
1461 resolved issues
Verified Expert in:
Smartphones, Networks, Tablets, Computers

I put on my Amazon Kindle this morning and cannot get to my Home page

All I get is connections to Alexa.

Hello, thank you for using Howly.
What troubleshooting have you done so far?

Customer Replay


Did you try to reload your Amazon Kindle?

Customer Replay

how do I do that?

Try to turn it off, wait about 30 seconds and turn it back on.

Customer Replay

same result. The home page is ***** books for sale!

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Noted, thank you!
Please, provide me with the model of your Amazon Kindle.

Customer Replay

How do I find that?

You can find it on the box from your tablet.

Customer Replay

Fire HD8 32GB Black


Thank you!
Do you have three buttons on the bottom of the screen?

Customer Replay


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They are: Arrow, circle and square, right?

Customer Replay

No, I've got an On/Off and volume up and down

Do you have any buttons on the screen?
Like these in the picture.


Customer Replay

On the screen I have a house with up and down arrows, a padlock and some labels

Okay, got it!
Did you try to tap the house button?

Customer Replay

that just leads to Device Dashboard to manage my devices

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Okay, got it!
Did you try to tap and hold the home button for 5-7 seconds?

Customer Replay

amazing, for some reason I've found the Home page

Great, *****!
Is there anything else I can do for you today?

Customer Replay

Is that not enough!!!! Thankyou

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