Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
What troubleshooting have you done so far?
What troubleshooting have you done so far?
Customer Reply
none
Did you try to reload your Amazon Kindle?
Customer Reply
how do I do that?
Try to turn it off, wait about 30 seconds and turn it back on.
Customer Reply
same result. The home page is ***** books for sale!
Noted, thank you!
Please, provide me with the model of your Amazon Kindle.
Please, provide me with the model of your Amazon Kindle.
Customer Reply
How do I find that?
You can find it on the box from your tablet.
Customer Reply
Fire HD8 32GB Black
Thank you!
Do you have three buttons on the bottom of the screen?
Do you have three buttons on the bottom of the screen?
Customer Reply
yes
They are: Arrow, circle and square, right?
Customer Reply
No, I've got an On/Off and volume up and down
Do you have any buttons on the screen?
Like these in the picture.
Like these in the picture.
Customer Reply
On the screen I have a house with up and down arrows, a padlock and some labels
Okay, got it!
Did you try to tap the house button?
Did you try to tap the house button?
Customer Reply
that just leads to Device Dashboard to manage my devices
Okay, got it!
Did you try to tap and hold the home button for 5-7 seconds?
Did you try to tap and hold the home button for 5-7 seconds?
Customer Reply
amazing, for some reason I've found the Home page
Great, *****!
Is there anything else I can do for you today?
Is there anything else I can do for you today?
Customer Reply
Is that not enough!!!! Thankyou
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