Updated: March 06, 2023
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by Denys Kashnytskyi
Tech Expert & Writer
326 resolved issues

I need to unlock my number passsord on my konka phone

Hello, thank you for using Howly.
What model is your phone?

Customer Replay

its a konka phone

image

Yes, do you know the model?

Customer Replay

i cant remember it

Please note, there is a way to factory reset your phone, to unlock it, but this action will wipe your data.
What do you think?

Customer Replay

that's ok as long as i can unlock it thanks

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Sure.
Please follow these steps:

  1. First press and hold the power button for about 20 seconds and the phone will turn off.
  2. Keep holding on the volume down and power keys together for a few seconds in your Konka . In some devices, according to the Android version, the combination can be the power key and the volume key up.
  3. When the Konka logo is displayed, release the buttons.
  4. Move through the menu with the volume up and volume down keys until you reach the “Recovery Mode” option and press the power button to access.
  5. Use the volume up and volume down keys to select the “wipe cache partition” option and press the Power button to activate the option and clear the mobile cache.
    Did you do that?
Customer Replay

can i be honest with you my konka phone your helping me with is an old phone im just trying to get through the number password so i dont have my sim card in it sorry i didn't be up front with you thanks

Okay, is it a smartphone with touchscreen?

Customer Replay

yes it is

Okay, can you do the steps I specified?

Customer Replay

i'll try to follow the steps you said to follow

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Sure.
In addition:

  • After a few seconds you will return to the previous screen, with the volume buttons go to the option “wipe data / factory reset” and press the power button to enter. A screen with many NOes and a YES will appear, with the volume keys again go to the YES and press with the power key.
  • After finishing again with the volume keys, click on “reboot system now” and press the power key of your Konka, the device will reboot and take several minutes to start while restoring the device to its factory state.
Customer Replay

ok will do that now

Great.
Please let me know once it's done.

Customer Replay

sure

Customer Replay

sorry its still comes back to i have to type in the pin required after device restarts

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At what step does it ask for a PIN?

Customer Replay

when i scroll the screen upwards

Did you follow the steps I said from the start?

Customer Replay

so do i have to press power off first

Customer Replay

ok i'll do that now

Should I give you the full instruction now?

Customer Replay

yes please

Sure.
Please follow these steps:

  1. First press and hold the power button for about 20 seconds and the phone will turn off.
  2. Keep holding on the volume down and power keys together for a few seconds in your Konka. In some devices, according to the Android version, the combination can be the power key and the volume key up.
  3. When the Konka logo is displayed, release the buttons.
  4. Move through the menu with the volume up and volume down keys until you reach the “Recovery Mode” option and press the power button to access it.
  5. Use the volume up and volume down keys to select the “wipe cache partition” option and press the Power button to activate the option and clear the mobile cache.
  6. After a few seconds you will return to the previous screen, with the volume buttons go to the option “wipe data/factory reset” and press the power button to enter. A screen with many NOes and a YES will appear, with the volume keys again go to the YES and press the power key.
  7. After finishing again with the volume keys, click on “reboot system now” and press the power key of your Konka, the device will reboot and take several minutes to start while restoring the device to its factory state.
Customer Replay

i've just done that im just waiting

Did you do all steps?

Customer Replay

yes im seeing reboot system and other options on my screen now

Good.
Now wait for it to reboot fully and you will be able to use it.

Customer Replay

ok so i dont press anything just waitc

Yes, just wait.

Customer Replay

on my screen it says hi there english then yellow button with the word start on it do i oress that

Yes.
Is is the set up.

Customer Replay

sorry i meant press that

Yes, Please press that to set up the phone.

Customer Replay

i need to put this sim card in there what im talking to you on

Just to make sure, you have already set up your phone and would like to insert the new sim?

Customer Replay

the sim card from this phone im talking to you on and put it in my konka phone yes it's a new sim card

Please in order to insert it follow the instructions:

  1. First of all, power off KONKA.
  2. Then locate the SIM card tray on your KONKA. You should recognize it by a small hole for the eject tool.
  3. Insert a SIM removal tool into the hole of the SIM card tray to release the tray. A paper clip or a pushpin can be used instead of a SIM removal tool if you don't have one.
    Please let me know when it's done
Customer Replay

yes its all done thankyou  very much for your time and patients take care and have a nice day stay safe thanks

You are welcome!
Is there anything else I can do for you today?

Customer Replay

no thankyou all good ☺

Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!

Customer Replay

will do i will

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