Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
What model is your phone?
What model is your phone?
Customer Reply
its a konka phone
Yes, do you know the model?
Customer Reply
i cant remember it
Please note, there is a way to factory reset your phone, to unlock it, but this action will wipe your data.
What do you think?
What do you think?
Customer Reply
that's ok as long as i can unlock it thanks
Sure.
Please follow these steps:
1- First press and hold the power button for about 20 seconds and the phone will turn off.
2- Keep holding on the volume down and power keys together for a few seconds in your Konka . In some devices, according to the Android version, the combination can be the power key and the volume key up.
3- When the Konka logo is displayed, release the buttons.
Please follow these steps:
1- First press and hold the power button for about 20 seconds and the phone will turn off.
2- Keep holding on the volume down and power keys together for a few seconds in your Konka . In some devices, according to the Android version, the combination can be the power key and the volume key up.
3- When the Konka logo is displayed, release the buttons.
Customer Reply
ive just done that
Good.
4- Move through the menu with the volume up and volume down keys until you reach the “Recovery Mode” option and press the power button to access.
5- Use the volume up and volume down keys to select the “wipe cache partition” option and press the Power button to activate the option and clear the mobile cache.
Did you do that?
4- Move through the menu with the volume up and volume down keys until you reach the “Recovery Mode” option and press the power button to access.
5- Use the volume up and volume down keys to select the “wipe cache partition” option and press the Power button to activate the option and clear the mobile cache.
Did you do that?
Customer Reply
can i be honest with you my konka phone your helping me with is an old phone im just trying to get through the number password so i dont have my sim card in it sorry i didn't be up front with you thanks
Okay, is it a smartphone with touchscreen?
Customer Reply
yes it is
Okay, can you do the steps I specified?
Customer Reply
i'll try to follow the steps you said to follow
Sure.
In addition:
6- After a few seconds you will return to the previous screen, with the volume buttons go to the option “wipe data / factory reset” and press the power button to enter. A screen with many NOes and a YES will appear, with the volume keys again go to the YES and press with the power key.
7- After finishing again with the volume keys, click on “reboot system now” and press the power key of your Konka, the device will reboot and take several minutes to start while restoring the device to its factory state.
In addition:
6- After a few seconds you will return to the previous screen, with the volume buttons go to the option “wipe data / factory reset” and press the power button to enter. A screen with many NOes and a YES will appear, with the volume keys again go to the YES and press with the power key.
7- After finishing again with the volume keys, click on “reboot system now” and press the power key of your Konka, the device will reboot and take several minutes to start while restoring the device to its factory state.
Customer Reply
ok will do that now
Great.
Please let me know once it's done.
Please let me know once it's done.
Customer Reply
sure
Thank you.
Customer Reply
sorry its still comes back to i have to type in the pin required after device restarts
At what step does it ask for a PIN?
Customer Reply
when i scroll the screen upwards
Did you follow the steps I said from the start?
Customer Reply
so do i have to press power off first
Yes.
Customer Reply
ok i'll do that now
Should I give you the full instruction now?
Customer Reply
yes please
Sure.
Please follow these steps:
1- First press and hold the power button for about 20 seconds and the phone will turn off.
2- Keep holding on the volume down and power keys together for a few seconds in your Konka. In some devices, according to the Android version, the combination can be the power key and the volume key up.
3- When the Konka logo is displayed, release the buttons.
4- Move through the menu with the volume up and volume down keys until you reach the “Recovery Mode” option and press the power button to access it.
5- Use the volume up and volume down keys to select the “wipe cache partition” option and press the Power button to activate the option and clear the mobile cache.
6- After a few seconds you will return to the previous screen, with the volume buttons go to the option “wipe data/factory reset” and press the power button to enter. A screen with many NOes and a YES will appear, with the volume keys again go to the YES and press the power key.
7- After finishing again with the volume keys, click on “reboot system now” and press the power key of your Konka, the device will reboot and take several minutes to start while restoring the device to its factory state.
Please follow these steps:
1- First press and hold the power button for about 20 seconds and the phone will turn off.
2- Keep holding on the volume down and power keys together for a few seconds in your Konka. In some devices, according to the Android version, the combination can be the power key and the volume key up.
3- When the Konka logo is displayed, release the buttons.
4- Move through the menu with the volume up and volume down keys until you reach the “Recovery Mode” option and press the power button to access it.
5- Use the volume up and volume down keys to select the “wipe cache partition” option and press the Power button to activate the option and clear the mobile cache.
6- After a few seconds you will return to the previous screen, with the volume buttons go to the option “wipe data/factory reset” and press the power button to enter. A screen with many NOes and a YES will appear, with the volume keys again go to the YES and press the power key.
7- After finishing again with the volume keys, click on “reboot system now” and press the power key of your Konka, the device will reboot and take several minutes to start while restoring the device to its factory state.
Customer Reply
i've just done that im just waiting
Did you do all steps?
Customer Reply
yes im seeing reboot system and other options on my screen now
Good.
Now wait for it to reboot fully and you will be able to use it.
Now wait for it to reboot fully and you will be able to use it.
Customer Reply
ok so i dont press anything just wait
Yes, just wait.
Customer Reply
on my screen it says hi there english then yellow button with the word start on it do i oress that
Yes.
Is is the set up.
Is is the set up.
Customer Reply
sorry i meant press that
Yes, Please press that to set up the phone.
Customer Reply
i need to put this sim card in there what im talking to you on
Just to make sure, you have already set up your phone and would like to insert the new sim?
Customer Reply
the sim card from this phone im talking to you on and put it in my konka phone yes it's a new sim card
Please in order to insert it follow the instructions:
1. First of all, power off KONKA.
2. Then locate the SIM card tray on your KONKA. You should recognize it by a small hole for the eject tool.
3. Insert a SIM removal tool into the hole of the SIM card tray to release the tray. A paper clip or a pushpin can be used instead of a SIM removal tool if you don't have one.
Please let me know when it's done
1. First of all, power off KONKA.
2. Then locate the SIM card tray on your KONKA. You should recognize it by a small hole for the eject tool.
3. Insert a SIM removal tool into the hole of the SIM card tray to release the tray. A paper clip or a pushpin can be used instead of a SIM removal tool if you don't have one.
Please let me know when it's done
Customer Reply
yes its all done thankyou very much for your time and patients take care and have a nice day stay safe thanks
You are welcome!
Is there anything else I can do for you today?
Is there anything else I can do for you today?
Customer Reply
no thankyou all good ☺
Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!
Customer Reply
will do i will
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