Hello, thank you for using Howly.
What model is your phone?
its a konka phone
Yes, do you know the model?
i cant remember it
Please note, there is a way to factory reset your phone, to unlock it, but this action will wipe your data.
What do you think?
that's ok as long as i can unlock it thanks
Sure.
Please follow these steps:
can i be honest with you my konka phone your helping me with is an old phone im just trying to get through the number password so i dont have my sim card in it sorry i didn't be up front with you thanks
Okay, is it a smartphone with touchscreen?
yes it is
Okay, can you do the steps I specified?
i'll try to follow the steps you said to follow
Sure.
In addition:
ok will do that now
Great.
Please let me know once it's done.
sure
Thank you.
sorry its still comes back to i have to type in the pin required after device restarts
At what step does it ask for a PIN?
when i scroll the screen upwards
Did you follow the steps I said from the start?
so do i have to press power off first
ok i'll do that now
Should I give you the full instruction now?
yes please
Sure.
Please follow these steps:
i've just done that im just waiting
Did you do all steps?
yes im seeing reboot system and other options on my screen now
Good.
Now wait for it to reboot fully and you will be able to use it.
ok so i dont press anything just waitc
Yes, just wait.
on my screen it says hi there english then yellow button with the word start on it do i oress that
Yes.
Is is the set up.
sorry i meant press that
Yes, Please press that to set up the phone.
i need to put this sim card in there what im talking to you on
Just to make sure, you have already set up your phone and would like to insert the new sim?
the sim card from this phone im talking to you on and put it in my konka phone yes it's a new sim card
Please in order to insert it follow the instructions:
yes its all done thankyou very much for your time and patients take care and have a nice day stay safe thanks
You are welcome!
Is there anything else I can do for you today?
no thankyou all good ☺
Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!
will do i will
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