Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Nice to meet you, *****!
Is that lost phone an Android one?
Thank you for that.
If you need to locate an Oppo A16 lost:
The first option requires that you have linked your Oppo A16 with a Google account, which is the usual and essential requirement on a device with the Android operating system.
Was it linked with a google account?
Yes but I bought new one now and I'm using the same Google account
Was the lost phone linked with a google account?
To find or locate a lost or stolen Oppo A16:
1. Install the “Google Find my device” from Google LLC.
I have tried to closed it at Vodacom shop as it was for contract
To close what?
That I'm using same Google account it shows the one that I'm using
If I do this it shows the one on my hand I used same Google account that I use on the lost phone
No lost phone visible?
It show my OppoA 16 but when I locat it it says is in your hand and it shows the same location I'm in
On the map, you'll get info about where the phone is.
Do you have right now as well the Oppo A16?
No Oppo A16 is the one I lost now I have Oppo A52 but when I locate it old one it shows the new one as if is the same phone
And the one I lost I lost it in another province
So, you do see the location of that lost one, as you say it is in another province, right?
No it points in my current location as if is the one I'm using
I don't see the location for the lost one
Hmm, it is weird.
You don't use IME number to locate?
If it is not located on the map it is because it does not have the GPS activated or it does not have a network connection to be able to triangulate its location.
Do you know the IMEI of that lost phone?
May be or the person stole it has formatted it and put his or her Google account
In this case, you can contact your telecommunications company and block the device through IMEI so that it cannot be used, this IMEI will be added to a blacklist of devices and if activated in any of the countries that respect this list Black will be communicated to the authorities and automatically blocked so that it cannot be used.
Ryt thank you
Is there anything else I can do for you today?
No that all
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