Updated: March 30, 2023
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by Pavlo Mykytas
Tech Expert & Writer
1142 resolved issues
Verified Expert in:
Networks, Tablets, Computers, Windows issues

I have subscribed to office all of a sudden on my lap top the EXCEL icon came on as a ?

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
To change the icon of a shortcut:

  • Right-click the shortcut in Windows Explorer.
  • Select Properties from the context menu.
  • Click 'Change Icon'
Customer Replay

How do I find Window explorer

This is Windows Explorer
It has a File Icon


Customer Replay

I've clicked on the folder, arrow and nothing happens

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You need to "right" click it.

Customer Replay

I'm not using a mouse I'm on a Mac

After pulling up Finder > Applications, find the app you'd like to change the icon for. Right click and select Get Info or use the keyboard shortcut command + I. Now just drag the new image you want to use on top of the existing icon (you can also copy the new image then paste it onto the existing icon).
Control-click on a Mac is similar to right-click on a Windows computer—it's how you open shortcut menus on a Mac. Control-click: Press and hold the Control key while you click an item. For example, Control-click an icon, a window, the toolbar, the desktop, or another item.

Customer Replay

I'm looking at the bottom list on my mac air and see everything however the excel icon is now a ? word and safari everything else is fine.

Please use my steps above to fix that.

Customer Replay

I pressed and held the the control key now the ? is gone however EXCEL was is now just contacts.

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On your Mac, select the file or folder. Choose File > Get Info in the menu bar. At the top of the Info window, select the small custom icon. Make sure you click the small icon at the top of the Info window Please download the Excel Icon from Google

Customer Replay

Everything appears to be Great!!!
Your technical person was amazing.
Have a Great Night!!!😊

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