Created: November 17, 2022

I have printer under my father’s email address, and we want to change it to mine

because I use it more, but I doesn't seem to want to let me do it on the online account.
Last Edit: November 17, 2022
Jake Jeong
Jake Jeong Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Jake Jeong
Jake Jeong Tech Expert & Writer
Nice to meet you, *****!
How can I help you?
Customer Reply
We have an account for an HP printer. It's still under my father's email address, but I use it so more than that he does and I was doing change everything over to my email address, but the website won't let me.
Jake Jeong
Jake Jeong Tech Expert & Writer
Okay, I understood.
Do you get any specific errors or do you just need help on how to change it?
Customer Reply
I just want to change the email address from his, to mine.
Jake Jeong
Jake Jeong Tech Expert & Writer
Okay, got it.
Customer Reply
I have all the log in information, but when i've done so, the email option is grey-ed out, i can't change it.
Jake Jeong
Jake Jeong Tech Expert & Writer
Sign in to HP Smart When I do that, all I have is view profile or sign out.
When you click on an account icon?
Customer Reply
Oh, sorry, I was on the HP smart assistant that the printer keeps asking for, let me get the HP smart one up.
Jake Jeong
Jake Jeong Tech Expert & Writer
Could you please go through this link? https://www.hpsmart.com/
It's where you should try to complete the instruction
Customer Reply
can you just bear with me for a minute or so, the HP smart wasn't logged in.
Jake Jeong
Jake Jeong Tech Expert & Writer
Sure, take your time, *****
Customer Reply
It's loading. where are you in the world to be working at time?
Jake Jeong
Jake Jeong Tech Expert & Writer
It's my job, Ma'am :)
Our serivce is 24/7
Customer Reply
Oh, please don't call me Ma'am, I am not old enough for that! I might be younger than you
Jake Jeong
Jake Jeong Tech Expert & Writer
Sorry, *****. Just wanted to be polite
Customer Reply
It's fine. It makes me figure you're probably American, haha,
Jake Jeong
Jake Jeong Tech Expert & Writer
What stage are you on with the HP site, *****?
Customer Reply
I have managed to change the name and email, but now it wants the password, but haven't created a new one, yet, and it doesn't like the old one, either.
Jake Jeong
Jake Jeong Tech Expert & Writer
So now you have a different email and name on the account, but the old password doesn't work out?
Customer Reply
apparently I already had an account with HP under my own email address. News to me. just figuring out that.
Jake Jeong
Jake Jeong Tech Expert & Writer
That's great I suppose. I assume you can attach one account to another later, so you will have a backup option
Customer Reply
Thing is, I've done all of that, and the HP smart on my computer is still coming up with my dad's information, not mine.
Jake Jeong
Jake Jeong Tech Expert & Writer
Could you please try to reload the page with the account or restart the browser? The information just might be not updated
Customer Reply
Already done.
Jake Jeong
Jake Jeong Tech Expert & Writer
Still doesn't change?
Customer Reply
HP smart, when i open it still say 'DP' in the corner not 'LP'
still has his email address there.
Jake Jeong
Jake Jeong Tech Expert & Writer
Check if there is any backup information for the account, and try to re-log into it.
Just log out and log in after that
Customer Reply
I've been trying to avoid doing things like that: my father is on holiday in Madera I'm worried if he'll get emails.
He knows I'm doing it, but i doubt he'll be impressed
Jake Jeong
Jake Jeong Tech Expert & Writer
Didn't he agree for that?
Customer Reply
Oh, yes, he's agreed to me doing the changing the printer I mean i doubt he'll be impressed if i've got stuff wrong and he gets and email at this time!
I'm just starting a degree, so I might be printing a lot of things, makes more sense I pay than he does.
Jake Jeong
Jake Jeong Tech Expert & Writer
Oh, I understand. I think that the email to his account will be sent by HP that some information in the account was changed
Customer Reply
I have access to his email account, anyway, so i will check.
Jake Jeong
Jake Jeong Tech Expert & Writer
Alright, *****
Customer Reply
it does seem to have worked, I am logged in to HP smart under my email, so hopefully everything comes to me now.
Jake Jeong
Jake Jeong Tech Expert & Writer
Great! Is there anything else I can help you with?
Customer Reply
thank you so much for your help, and having a little bit of a chat!
Jake Jeong
Jake Jeong Tech Expert & Writer
Thanks to you for choosing our service and chatting with us today! :)
Customer Reply
no, that's fine than you you, I hope you have a good evening, you've been great.
Jake Jeong
Jake Jeong Tech Expert & Writer
Is there anything else I could do for you?
Thank you, *****!
Please feel free to contact us at any time! We'll be happy to help you!
Customer Reply
Thank you, I have appreciated it.
Jake Jeong
Jake Jeong Tech Expert & Writer
Bye!