Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
When does it happen?
When does it happen?
Customer Reply
Happened once when I was using an Fn key. I cannot turn it off or on. Nothing can be seen on screen
Do you press only Fn key or combination?
Customer Reply
Fn plus another f key but I am unsure which
Can you give me a model laptop?
Customer Reply
Where can I find it on the case?
Check under the laptop.
Customer Reply
Model np750oxda
Try to use a combination of FN and F4.
Customer Reply
Nothing. No response with power button
I left the computer unplugged and recharged it again no response at all when trying to turn it on.
I left the computer unplugged and recharged it again no response at all when trying to turn it on.
Please, try to Press Ctrl + Win + Shift + B
Customer Reply
No response. It is difficult to tell if the computer is switched on. Nothing on screen, no noise.
When you are trying to charge it, do you see any light indicators, which it is charging?
Customer Reply
To my great surprise after pressing the start button twice. the computer has started. !!!!
Perfect!
Customer Reply
I ran the battery down and then charged it colour went from red to blue.
Is the screen working now?
Customer Reply
yes. Any idea why?
Perfect
It might be a glitch from the software side
Please, if it will happen one more time - contact us
Is there anything else I can do for you today?
It might be a glitch from the software side
Please, if it will happen one more time - contact us
Is there anything else I can do for you today?
Customer Reply
but do you think the key combination you suggested did anything?
Yes, it might be the case.
This is a combination to reset the video driver
This is a combination to reset the video driver
Customer Reply
Ok thanks very much. I was thinking it was dead and burried.
I'm glad everything works now!
Is there anything else I can do for you today?
Is there anything else I can do for you today?
Customer Reply
everything was working until I pressed Fn +F9 . The screen went black and nothing worked. thinking about it this was the same key combination I used the last time it stopped working
The solution that had helped you before, didn't work now?
Customer Reply
I have sound but no picture
Have you tried pressing Fn + F9 again?
Customer Reply
good idea! It is working.
Perfect!
Is there anything else I can do for you today?
Is there anything else I can do for you today?
Customer Reply
why do you think this key combination causes a shutdown?
Because that's what the developers intended)
Customer Reply
ok thanks
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