Updated: June 19, 2023
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by Dmytro Sywyi
Tech Expert & Writer
861 resolved issues

I have not received an email on my iPhone

Short summary:

  1. On your iPhone, go to Settings > Mail.
  2. Tap on the email account that is experiencing the issue.
  3. Tap on "Delete Account" to remove the account from your device.
  4. Go back to Settings > Mail and tap on "Add Account."
  5. Choose "Outlook" and enter your @hotmail.com email address.
  6. Follow the prompts to add the account back to your device.
  7. Once added, your emails should start syncing again.

Hello, thank you for using Howly.
Have you already tried any ways to resolve the issue?

Customer Replay

I look d at my husbands phone to make sure all my settings were ready right and have reset phone. My daughter was trying to get a sound on my phone for when I got a message. I don’t think I’ve had emails since. She said she did not go into email

Did you try to log it to your email from any other device?

Customer Replay


Are you able to try it?

Customer Replay

will try might take a while
on iPad same think lasts thing I got was sundsy from Microsoft

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Noted, thank you!
Can you, please, provide me with your email??

Customer Replay



Thank you!
Do you use the Apple Mail app to access your email?

Customer Replay

i think so🤷‍♀️
Or would it be Microsoft. They are the ones that sent security alert

Okay, usually removing your account and adding it back resolves your issue.

Customer Replay

Will I loss all my emails

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No, they are still on your email and they will be loaded back

Customer Replay


Top answer

Please follow the instructions

  1. From the Home screen, navigate to settings.
  2. Choose the Mail from the list
  3. Tap Accounts
  4. From the 'ACCOUNTS' section, tap an email account
  5. Tap Delete Account
Customer Replay


Please, follow the instruction below:

  1. From the Home screen, navigate to settings.
  2. Choose the Mail from the list
  3. Tap Accounts

Please, tell me what options do you have there.

Customer Replay


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Top answer

When you open Settings -> Mail -> Accounts you should see the "Add Account" button. Do you see it?

Customer Replay


Please, open it and choose 'Outlook'
And add your *****@hotmail.com account back

Customer Replay

Ok do I hit done now

Yes, please

Customer Replay

Ok saved it

Customer Replay

Awesome it’s updated. Thank you

Glad to hear that!

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