Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
Would you be so kind to tell me more about that issue?
Would you be so kind to tell me more about that issue?
Customer Reply
I downloaded firefox and immediatly lost the sound in my Computer
Is there no sound on your computer at all? Neither in browser nor in the system itself?
Customer Reply
None what so ever
Have you done any troubleshooting so far?
Customer Reply
I have tried but to no avail.
I am sorry but I am 84 years old and not very computer literate
I am sorry but I am 84 years old and not very computer literate
No worries,*****.
Customer Reply
Thank you
If your computer has external speakers, make sure that they are turned on and that the volume is turned up. Make sure that the speaker cable is securely plugged into the “output” audio socket on your computer. This socket is usually light green in color.
Customer Reply
All checked thank you
Do you have sound now?
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