Created: October 17, 2022

I have no internet connection

Last Edit: November 23, 2022
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Hello, thank you for contacting Howly! I am here to help you today! May I know your first name, please?
Customer Reply
*****
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Nice to meet you, *****!
What device do you not have the connection on?
Customer Reply
my imac
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Ok, I see. Do you have wireless connection?
Customer Reply
yes
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Ok, got it. Does your Internet work on other devices, like your phone?
Customer Reply
yes
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Ok.
Can your Mac connect to the Wi-Fi?
Or is it not able to connect and doesn't see the network?
Customer Reply
my screen shows I’m not connected to the internet
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Got it, have you tried restarting both the computer and the router?
Customer Reply
no
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Ok, please try to restart your computer, first.
Customer Reply
ok it’s starting back up
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Ok, good!
Customer Reply
ok it seams to work I am trying to get on va website and it was not going on
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Try reconnecting to your Wi-Fi network again.
Customer Reply
I on it now it’s working
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Awesome!