Updated: April 05, 2023
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by Oleksandr Kamennyi
Tech Expert & Writer
961 resolved issues
Verified Expert in:
Smartphones, Gadgets, Computers, Apps

I have no internet connection

author

Hello, thank you for contacting Howly! I am here to help you today! May I know your first name, please?

Customer Replay

*****

author

Nice to meet you, *****!
What device do you not have the connection on?

Customer Replay

my imac

image

author

Ok, I see. Do you have wireless connection?

Customer Replay

yes

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author

Ok, got it. Does your Internet work on other devices, like your phone?

Customer Replay

yes

author

Ok.
Can your Mac connect to the Wi-Fi?
Or is it not able to connect and doesn't see the network?

Customer Replay

my screen shows I’m not connected to the internet

author

Got it, have you tried restarting both the computer and the router?

Customer Replay

no

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author

Ok, please try to restart your computer, first.

Customer Replay

ok it’s starting back up

Customer Replay

ok it seams to work I am trying to get on va website and it was not going on

author

Try reconnecting to your Wi-Fi network again.

Customer Replay

I on it now it’s working

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