Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Do you have access to other verification methods (email, saved recovery codes)?
i have email but when i press continued it still asks me to check for a verification code sent to the. phone number that its registered under
Please, try to follow the steps below:
Is everything clear with the provided instruction?
after 2, im confused
Do you see the button "try another way" on your screen when you are trying to log in?
no, so this is what i did and correct me if im wrong, i have the app downloaded on my phone and i put my username, then it shows me either forgot password or connect with facebook
Do you remember your IG password?
I just changed my password and it was telling me that a verification code was sent to the phone number
hold on
let me get there and ill tell you what it keeps telling me
Sure, take your time.
okay so this is what it sayd
Can you please provide me with a screenshot of your login page?
To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have either to choose an image on your device or take a photo right away. Then confirm sending.
it wouldnt upload
I see.
So, what do you see on your screen when you enter your username and password and tap "Log In"?
Okay so let me type it
Sure.
"Enter the code we sent to your number ending in *****"
which is my old number
and then there is other option
And you don't see the option "try another way" right?
Do you have the backup codes saved on your phone, computer, etc?
To be honest, i don’t
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Thank you for the screenshot.
i got it to work now Lol
Do you have access to your IG page now?
I dont
Please,try to follow the steps below:
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Size: 972738
what should i do after that
Please, try to click "log in as *****"
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Size: 275561
Please, click "get support".
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Size: 285945
Do you have a photo of yourself in your IG account?
I do, not on my profile though
is that okay
Please, click "yes"
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Size: 243141
Now you need to wait for an email from Instagram.
YES!
After confirming your identity, Instagram will check your data and help with account recovery.
If you`ll have any questions you can back to our chat anytime, *****.
For your convenience, here's the link - https://howly.com/chat
Thank you so much
Is there anything else I can do for you today?
No, this was great
I am so pleased to see your issue got resolved!
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