Updated: March 19, 2023
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by Gary Spenser
Tech Expert & Writer
772 resolved issues

I have an instagram account and i cant login because its asking me for a verification code to a phone number that I no longer have

what can i do to recover my account
author

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

author

Nice to meet you, *****!
Do you have access to other verification methods (email, saved recovery codes)?

Customer Replay

i have email but when i press continued it still asks me to check for a verification code sent to the. phone number that its registered under

author

Please, try to follow the steps below:

  1. Launch the Instagram application on your phone.
image

  1. Enter your Instagram account credentials and tap on Log In.
  2. Then, from the "Enter login code screen", tap on Try another way.
  3. Tap on Get support.
  4. Enter your email, type of account, and additional details regarding the request and tap on Submit request.
  5. The Instagram support team will send you a follow-up email. Follow the mentioned instructions from that email to get into your account without a code.


Is everything clear with the provided instruction?

Customer Replay

after 2, im confused

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author

Do you see the button "try another way" on your screen when you are trying to log in?

Customer Replay

no, so this is what i did and correct me if im wrong, i have the app downloaded on my phone and i put my username, then it shows me either forgot password or connect with facebook

author

Do you remember your IG password?

Customer Replay

I just changed my password and it was telling me that a verification code was sent to the phone number
hold on
let me get there and ill tell you what it keeps telling me

author

Sure, take your time.

Customer Replay

okay so this is what it sayd

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author

Can you please provide me with a screenshot of your login page?
To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have either to choose an image on your device or take a photo right away. Then confirm sending.

Customer Replay

it wouldnt upload

author

I see.
So, what do you see on your screen when you enter your username and password and tap "Log In"?

Customer Replay

Okay so let me type it

Customer Replay

"Enter the code we sent to your number ending in *****"
which is my old number
and then there is other option

  1. Didnt get a security code? We can resend it.
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author

And you don't see the option "try another way" right?

Customer Replay
  1. If you're unable to receive a security code, use one of your backup codes
    no
author

Do you have the backup codes saved on your phone, computer, etc?

Customer Replay

To be honest, i don’t
Visitor uploaded: image.jpeg
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Size: 482808

author

Thank you for the screenshot.

Customer Replay

i got it to work now Lol

author

Do you have access to your IG page now?

Customer Replay

I dont

author

Please,try to follow the steps below:

  1. Open the Instagram app on your phone
  2. Type your username into the top text field. You can also enter the email address associated with your account.
  3. Select Forgot password? This text should appear underneath the Password textbox.
  4. Enter the last email address you used to log in. A new screen will open where you can enter the email
    address associated with your Instagram account.
  5. Tap Need more help?. Instead of selecting the Next button, which will send a recovery code to your phone number, tap the Need more help? button at the bottom of the screen. This will open a page giving you alternative account recovery options.
  6. Choose your preferred method for recovering your account. For example, from this page, you can request to have a password reset email sent to one of the email addresses associated with your Instagram account.
  7. Select Try another way to submit a help request. This will open up a help request form. Follow the prompts to explain why you are submitting your request and provide any requested information.
    To verify your identity, you may need to provide a copy of a photo ID, a photo of yourself, or a video selfie.
    After filling out the form Instagram support team will send you a follow-up email. Follow the mentioned instructions from that email to get into your account without a code.
    Let me know how everything is going.
Customer Replay

Visitor uploaded: image.jpeg
Type: image/jpeg
Size: 972738
what should i do after that

author

Please, try to click "log in as *****"

Customer Replay

Visitor uploaded: image.jpeg
Type: image/jpeg
Size: 275561

author

Please, click "get support".

Customer Replay

Visitor uploaded: image.jpeg
Type: image/jpeg
Size: 285945

author

Do you have a photo of yourself in your IG account?

Customer Replay

I do, not on my profile though
is that okay

author

Please, click "yes"

Customer Replay

Visitor uploaded: image.jpeg
Type: image/jpeg
Size: 243141

author

Now you need to wait for an email from Instagram.

Customer Replay

YES!

author

After confirming your identity, Instagram will check your data and help with account recovery.
If you`ll have any questions you can back to our chat anytime, *****.
For your convenience, here's the link - https://howly.com/chat

Customer Replay

Thank you so much

author

Is there anything else I can do for you today?

Customer Replay

No, this was great

author

I am so pleased to see your issue got resolved!

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