Hello, thank you for using Howly.
Could you please describe, where is the paper jam located?
It seems to be in the middle -- I can barely feel the paper on the left side, but not much on the right, so can't grasp it to try to pull it out.
I see
Could you please open the front cover, how it is shown in the picture I send you?
Ok, I opened it, and can see it better. But it seems to be stuck on the right side.
I see
Could you please gently remove the paper, or still can't reach it? Also, be careful and gently doing it, and try not to touch these parts, as shown in the photo
My daughter is slowly removing tiny bits of the paper, but do you know if a printer ever has a release button for this kind of problem? Or a way to make it reverse direction?
I'm sorry to tell you that, but there is no button of this kind. After your daughter finish to remove the paper, you'll need try to print sth and see if the problem still occurs
Now the printer says "paper remains inside. Load A4 size paper in rear paper feed slot to remove the paper.
Could you please follow this instruction?
ok, but is A4 size paper just regular paper?
A piece of A4 paper measures 21 x 29.7 cm or 210 x 297 mm.
is it a 8.5 x 11?
Yes, it is
It looks like the jammed paper is finally out, and we printed a new page that looks great! Thanks!!!
Great! Good to know
Is there anything else I can do for you today?
No, I think that's all. Thanks for the help!!!
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