Hello, thank you for using Howly.
Could you please tell me when and how did the problem occur?
just now i use the printer yesterday
What troubleshooting have you done so far?
removed the power cord and plug it back in
Got it!
Your printer model with two cartridges, right?
yes
If your printer displays a B200 or related error (B201, B202, etc.) error, this means that the print head built into one or both of the ink cartridges has overheated.
You can attempt to replace the ink cartridges in your printer to resolve this.
its not moving
If the inks move back and forth but do not move to the replacement position:
thanks its working now
Great! You did amazing job!
Do you have any additional questions, that I can help you with at the time?
no thanks appreciate it bye
Thank you for choosing our service, *****!
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