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I have an apple phone that will not charge I called my phone carrier and we tried everything
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Can you please explain the issue in detail?
My sons apple phone won’t charge i called my phone carrier and we tried everything it wont turn on to show it being charged and i even tried to use a wireless charger and also the regular charge
nothing
my phone company said it is under warranty through apple
Thank you for the information!
its been in a case
Has your phone received any damage? Maybe it fell and then stopped turning on, or maybe water got into it?
Otto box case to protect the phone
What model is your iPhone?
its the newer one that came out in sept
apple 14
Have you got a computer near you?
I dont have a computer i have an iPad
Then if you have already tried using another charger and your phone still does not turn on, then I can help you find the nearest service center where your phone can be looked at by the master. May I know your location or a postcode, please?
*****
you know what i forgot i have my daughters laptop
let me get it my husband just reminded me
Good! Can you please plug your iPhone into your laptop?
Ok give me a min
Thank you! Please, keep me updated.
Ok plugged in
*****, you would need to plug your charging cable into a USB 2.0 or 3.0 port on a computer that's on and not in sleep mode. Don’t use the USB ports on your keyboard.
You might need to charge for up to an hour.
Please, tell me if the battery icon appears on the iPhone screen
Nothing shows on the phone
Got you, thank you for the update!
Please, check if there is any debris in the charging port on the bottom of your device
i have their is nothing
when i touch the down and shut off button i feel it vibrate but thats all
Please, try to do the following:
- Press and quickly release the volume up button.
- Press and quickly release the volume down button.
- Press and hold the side button until the Apple logo appears.
still nothing
Got it, thank you for the update!
*****, there must be a problem with the hardware of the phone, since the iPhone is still under the warranty, please contact Apple Support, so they can provide you with a new phone or fix this one.
You can contact them via chat here:
https://getsupport.apple.com/solutions/chat
Or request a call from them following the link below:
https://getsupport.apple.com/solutions/call
Ok thank you
My pleasure!
Is there anything else I can do for you today?
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