Updated: March 17, 2023
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by Christine Tomas
Tech Expert & Writer
1461 resolved issues
Verified Expert in:
Smartphones, Networks, Tablets, Computers

I have an apple phone that will not charge I called my phone carrier and we tried everything

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Can you please explain the issue in detail?

Customer Replay

My sons apple phone won’t charge i called my phone carrier and we tried everything it wont turn on to show it being charged and i even tried to use a wireless charger and also the regular charge
my phone company said it is under warranty through apple

Thank you for the information!

Customer Replay

its been in a case

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Has your phone received any damage? Maybe it fell and then stopped turning on, or maybe water got into it?

Customer Replay

Otto box case to protect the phone

What model is your iPhone?

Customer Replay

its the newer one that came out in sept
apple 14


Have you got a computer near you?

Customer Replay

I dont have a computer i have an iPad

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Then if you have already tried using another charger and your phone still does not turn on, then I can help you find the nearest service center where your phone can be looked at by the master. May I know your location or a postcode, please?

Customer Replay

you know what i forgot i have my daughters laptop
let me get it my husband just reminded me

Good! Can you please plug your iPhone into your laptop?

Customer Replay

Ok give me a min

Thank you! Please, keep me updated.

Customer Replay

Ok plugged in

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*****, you would need to plug your charging cable into a USB 2.0 or 3.0 port on a computer that's on and not in sleep mode. Don’t use the USB ports on your keyboard.
You might need to charge for up to an hour.
Please, tell me if the battery icon appears on the iPhone screen

Customer Replay

Nothing shows on the phone

Got you, thank you for the update!
Please, check if there is any debris in the charging port on the bottom of your device

Customer Replay

i have their is nothing
when i touch the down and shut off button i feel it vibrate but thats all

Please, try to do the following:

  1. Press and quickly release the volume up button.
  2. Press and quickly release the volume down button.
  3. Press and hold the side button until the Apple logo appears.
Customer Replay

still nothing

Got it, thank you for the update!
*****, there must be a problem with the hardware of the phone, since the iPhone is still under the warranty, please contact Apple Support, so they can provide you with a new phone or fix this one.
You can contact them via chat here:
Or request a call from them following the link below:

Customer Replay

Ok thank you

My pleasure!
Is there anything else I can do for you today?

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