Updated: March 27, 2023
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by Christine Tomas
Tech Expert & Writer
1461 resolved issues
Verified Expert in:
Smartphones, Networks, Tablets, Computers

I have a paper jam that needs clearing

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Can you tell me the brand and model of your printer?

Customer Replay

hp deskjet 4100e


Let's go step by step.
First, try to Press the Cancel button on the printer to automatically clear the paper jam.

Customer Replay

I did,nothing happened

banner 3

Got it.

  1. Press the power button to turn off the printer, and then disconnect the power cord and any other cables from the rear of the printer.
  2. Lower the paper input tray back into the printer, close the output tray extender, and then push the output paper tray into the printer.
  3. Turn the printer to access the underside (base).
  4. Pull the tabs on either side of the cleanout door to open it.
Customer Replay

5. Remove any jammed paper found inside the printer.

what do the tabs look like

Customer Replay

Please, open the image. Just press on the numbers.
Also, this is jammed paper from underneath the printer.

I located the paper just having trouble getting it out

Customer Replay

What kind of trouble?

banner 6

the paper is so tight I can't pry it out

Customer Replay

Okay, you see only a small amount of the paper?

yes and I pulled on it it came out with a large black spot on it. I can almost reach it - if only i cold get it to somehow roll out. I have quite a bit of experience with paper jams but this one is hard

Customer Replay

Okay, let's try to check the other sides.

I got it ot!

Customer Replay

Oh, great!
Can you check, if the printer can work now?

banner 9

It's on and making all the proper noises

Customer Replay

Great! So the issue is resolved?

I think so. Thank you for your help

Customer Replay

Is there anything else I can do for you today?

No thank you time for my dinner,

Customer Replay

Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime.

Customer Replay

Have a nice day!

bye for now

Customer Replay


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