Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Can you tell me the brand and model of your printer?
hp deskjet 4100e
Let's go step by step.
First, try to Press the Cancel button on the printer to automatically clear the paper jam.
I did,nothing happened
Got it.
5. Remove any jammed paper found inside the printer.
what do the tabs look like
Please, open the image. Just press on the numbers.
Also, this is jammed paper from underneath the printer.
I located the paper just having trouble getting it out
What kind of trouble?
the paper is so tight I can't pry it out
Okay, you see only a small amount of the paper?
yes and I pulled on it it came out with a large black spot on it. I can almost reach it - if only i cold get it to somehow roll out. I have quite a bit of experience with paper jams but this one is hard
Okay, let's try to check the other sides.
I got it ot!
out!
Oh, great!
Can you check, if the printer can work now?
It's on and making all the proper noises
Great! So the issue is resolved?
I think so. Thank you for your help
Is there anything else I can do for you today?
No thank you time for my dinner,
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime.
Have a nice day!
bye for now
:)
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