Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
Can you tell me the brand and model of your printer?
Can you tell me the brand and model of your printer?
Customer Reply
hp deskjet 4100e
Let's go step by step.
First, try to Press the Cancel button on the printer to automatically clear the paper jam.
First, try to Press the Cancel button on the printer to automatically clear the paper jam.
Customer Reply
I did,nothing happened
Got it.
1. Press the power button to turn off the printer, and then disconnect the power cord and any other cables from the rear of the printer.
2. Lower the paper input tray back into the printer, close the output tray extender, and then push the output paper tray into the printer.
3. Turn the printer to access the underside (base).
4. Pull the tabs on either side of the cleanout door to open it.
5. Remove any jammed paper found inside the printer.
1. Press the power button to turn off the printer, and then disconnect the power cord and any other cables from the rear of the printer.
2. Lower the paper input tray back into the printer, close the output tray extender, and then push the output paper tray into the printer.
3. Turn the printer to access the underside (base).
4. Pull the tabs on either side of the cleanout door to open it.
5. Remove any jammed paper found inside the printer.
Customer Reply
what do the tabs look like
Please, open the image. Just press on the numbers.
Also, this is jammed paper from underneath the printer.
Also, this is jammed paper from underneath the printer.
Customer Reply
I located the paper just having trouble getting it out
What kind of trouble?
Customer Reply
the paper is so tight I can't pry it out
Okay, you see only a small amount of the paper?
Customer Reply
yes and I pulled on it it came out with a large black spot on it. I can almost reach it - if only i cold get it to somehow roll out. I have quite a bit of experience with paper jams but this one is hard
Okay, let's try to check the other sides.
Customer Reply
I got it ot!
out!
out!
Oh, great!
Can you check, if the printer can work now?
Can you check, if the printer can work now?
Customer Reply
It's on and making all the proper noises
Great! So the issue is resolved?
Customer Reply
I think so. Thank you for your help
Is there anything else I can do for you today?
Customer Reply
No thank you time for my dinner,
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime.
We are available 24/7, you can refer your questions anytime.
Customer Reply
ok
Have a nice day!
Customer Reply
bye for now
:)
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