Updated: April 05, 2023
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by Christine Tomas
Tech Expert & Writer
1461 resolved issues
Verified Expert in:
Smartphones, Networks, Tablets, Computers

I have a new lenovo laptop and cannot connect to my home internet and it no longer shows on the list

Hello, thank you for using our service, my name is Christine I’ll be happy to help you out! May I ask your name?

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Nice to meet you, *****!

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Ta u too

Please describe your request with as many details as possible for me to get the whole picture of the situation.

Customer Replay

I am trying to set up my new lenova laptop and have got as far as settijg up my network connection but cldn't connect and when i closed to try again it disappeared from the list.


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Do you see other networks in the Wi-Fi list?

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Could you please try to restart your laptop and Wi-Fi router?

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How? By turning off and on again?

Let me know the result.

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Laotop has brought me back to same page

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Did you turn it off completely?

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My network still not showing

To turn off your PC in Windows 10, select the Start button, select the Power button, and then select Shut down.

Customer Replay

I have turned off at the power but the screen just goes black
My network has appeared.

Please try to connect to it.

Customer Replay

Thank you. It appears to have connected. If i have problems after set up finalused. I'll get hack to you.

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You are always welcome!
Should you have any questions or issues, please feel free to contact us back!

Customer Replay


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