Created: November 3, 2022

I have a A20 phone & i want to reset it back to factory settings

Last Edit: November 3, 2022
Mia Green
Mia Green Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Mia Green
Mia Green Tech Expert & Writer
Nice to meet you, *****!
Do you mean it's a Samsung A20 phone, is it correct?
Customer Reply
yes it was my sisters old phone that she has given me
Mia Green
Mia Green Tech Expert & Writer
Alright, thank you! May I ask you why you would like to reset it? Or would you like to have it like a new one?
Customer Reply
im not very technical, i wnt to remove all her stuff
\want
Mia Green
Mia Green Tech Expert & Writer
Alright, got it, *****
May I ask you, is your phone turned on at the moment?
Customer Reply
yes
Mia Green
Mia Green Tech Expert & Writer
Alright, in such case, let's try to reset it from Settings
*****, may I ask you to open on this phone:
1) Settings
2) Select the General management option
3) Scroll down till you have Reset option
Take your time, please
Customer Reply
ok done
Mia Green
Mia Green Tech Expert & Writer
Alright, thank you. Do you have there option Factory Data Reset option?
Customer Reply
yes
Mia Green
Mia Green Tech Expert & Writer
Could you please press on it, then press on Reset option again
Customer Reply
ok done
Mia Green
Mia Green Tech Expert & Writer
Great! If you have option 'Delete all' press on it, please
Customer Reply
ok it is saying i need to connect to wifi
Mia Green
Mia Green Tech Expert & Writer
Hmm, alright, could you connect this device to you home Wi-Fi ?
Customer Reply
ok i will try
Mia Green
Mia Green Tech Expert & Writer
Should I guide you, or do you know how to do it, *****?
Customer Reply
i have connected wifi
Mia Green
Mia Green Tech Expert & Writer
Alright, so is it connected at the moment?
Customer Reply
yes so i have gone back deleted all
Mia Green
Mia Green Tech Expert & Writer
Alright, so you press on Deleted all options, is it correct?
Customer Reply
it is asking me to verify
but is using my sisters email
Mia Green
Mia Green Tech Expert & Writer
I'm sorry, is it asking for password or PIN?
Customer Reply
it says
Mia Green
Mia Green Tech Expert & Writer
Alright, may I know what does it say?
Customer Reply
to continue, use your emil account to verify its you. tap the button below to send a verification email but it has my sisters email addy
Mia Green
Mia Green Tech Expert & Writer
Alright, because she setup this phone, *****, and its asking for an email. May I ask you, do you know what is the email or could you ask your sister about it?
Customer Reply
yes i will have to ask her tomorrow as it is 12.30 at night
Mia Green
Mia Green Tech Expert & Writer
Alright, got it! So, we can continue tomorrow, or we can try to reset it using another option. What would you like to try, *****?
Customer Reply
what information will i need from her
BRB
Mia Green
Mia Green Tech Expert & Writer
You have to ask her for her email, she used to set up this phone. Then, when you enter the email, it will send the code. You or your sister have to open this email and check the code
Or
If you don't want to wait, we may try another option to reset the phone, it may bypass the email
Sure, take your time, please
Customer Reply
ok lets try to bypass first
Mia Green
Mia Green Tech Expert & Writer
Alright, may I ask you to turn off your phone?
Customer Reply
ok i have done that
Mia Green
Mia Green Tech Expert & Writer
Alright, may I ask you to press and hold simultaneously the volume up and power button until you see Android Recovery Message on the top ?
Customer Reply
ok i have that
Mia Green
Mia Green Tech Expert & Writer
Thank you. May I ask you to use the volume down button and select Wipe data/Factory reset ?
Customer Reply
done
Mia Green
Mia Green Tech Expert & Writer
Alright, may I ask you to press Power button to select Wipe data/Factory reset ?
Customer Reply
done
Mia Green
Mia Green Tech Expert & Writer
Thank you. Then select Factory data reset with volume down button, then press on Power Button
Customer Reply
done
Mia Green
Mia Green Tech Expert & Writer
Alright, it should say on the bottom Data wipe complete. Do you have it?
Customer Reply
yes
Mia Green
Mia Green Tech Expert & Writer
Alright, then select Reboot system now and press Power button, please
Customer Reply
done
Mia Green
Mia Green Tech Expert & Writer
Alright, keep me updated, please
Customer Reply
ok it is loading...i think
Mia Green
Mia Green Tech Expert & Writer
Let's wait, please
Customer Reply
ok
Mia Green
Mia Green Tech Expert & Writer
Thank you
Customer Reply
it says welcome with blue start button
Mia Green
Mia Green Tech Expert & Writer
Alright, could you press on start, please?
Customer Reply
done
Mia Green
Mia Green Tech Expert & Writer
Alright, so, what does it say now?
Customer Reply
a few legal items to review
Mia Green
Mia Green Tech Expert & Writer
Alright, so you have to press Agree, Next, Yes if you have these options
Customer Reply
done
Mia Green
Mia Green Tech Expert & Writer
Alright, keep me updated, please
Customer Reply
it is checking for updates
Mia Green
Mia Green Tech Expert & Writer
Alright, thank you
Customer Reply
says copy apps and data
Mia Green
Mia Green Tech Expert & Writer
May I ask you what options can you select there?
Customer Reply
dont copy or next
Mia Green
Mia Green Tech Expert & Writer
Select Don't copy, please
Customer Reply
done
Mia Green
Mia Green Tech Expert & Writer
Alright, keep me updated, please
Customer Reply
asking me to sign in
Mia Green
Mia Green Tech Expert & Writer
Does it say Sign in with your Google Account?
Customer Reply
just signing in i need to create new password
Mia Green
Mia Green Tech Expert & Writer
Hmm, alright, take your time
Customer Reply
just working my way through
Mia Green
Mia Green Tech Expert & Writer
Thank you, *****, keep me updated
Customer Reply
ok im finished
Mia Green
Mia Green Tech Expert & Writer
Great job. May I ask you what does it say on your screen?
Customer Reply
front with camera my files etc
Mia Green
Mia Green Tech Expert & Writer
I'm sorry, are you able to select Next, Skip or OK there?
Customer Reply
no it has the google bar, play store, apps etc
Mia Green
Mia Green Tech Expert & Writer
Hmm, I'm sorry, *****, what does it say on the very top of this page?
Customer Reply
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 168883
Mia Green
Mia Green Tech Expert & Writer
Oh, well, so you are ready to go! As I can see the phone is set up
Customer Reply
yes , thank you for your help
Mia Green
Mia Green Tech Expert & Writer
Great! Thank you for your time, *****
Can we consider this case solved?
Customer Reply
yes i am very happy
Mia Green
Mia Green Tech Expert & Writer
Thank you for your time
Is there anything else I can do for you at the moment, *****?
Customer Reply
No thanks
Mia Green
Mia Green Tech Expert & Writer
Thank you, *****
I am so pleased to see your issue got resolved!