Updated: April 04, 2023
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by Mia Green
Tech Expert & Writer
612 resolved issues

I have a A20 phone & i want to reset it back to factory settings

author

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

author

Nice to meet you, *****!
Do you mean it's a Samsung A20 phone, is it correct?

image

Customer Replay

yes it was my sisters old phone that she has given me

author

Alright, thank you! May I ask you why you would like to reset it? Or would you like to have it like a new one?

Customer Replay

im not very technical, i wnt to remove all her stuff
want

banner 3
author

Alright, got it, *****
May I ask you, is your phone turned on at the moment?

Customer Replay

yes

author

Alright, in such case, let's try to reset it from Settings
*****, may I ask you to open on this phone:

  1. Settings
  2. Select the General management option
  3. Scroll down till you have Reset option

Take your time, please

Customer Replay

ok done

author

Alright, thank you. Do you have there option Factory Data Reset option?

Customer Replay

yes

banner 6
author

Could you please press on it, then press on Reset option again

Customer Replay

ok done

author

Great! If you have option 'Delete all' press on it, please

Customer Replay

ok it is saying i need to connect to wifi

author

Hmm, alright, could you connect this device to you home Wi-Fi ?

Customer Replay

ok i will try

banner 9
author

Should I guide you, or do you know how to do it, *****?

Customer Replay

i have connected wifi

author

Alright, so is it connected at the moment?

Customer Replay

yes so i have gone back deleted all

author

Alright, so you press on Deleted all options, is it correct?

Customer Replay

it is asking me to verify
but is using my sisters email

author

I'm sorry, is it asking for password or PIN?

Customer Replay

it says

author

Alright, may I know what does it say?

Customer Replay

to continue, use your emil account to verify its you. tap the button below to send a verification email but it has my sisters email addy

author

Alright, because she setup this phone, *****, and its asking for an email. May I ask you, do you know what is the email or could you ask your sister about it?

Customer Replay

yes i will have to ask her tomorrow as it is 12.30 at night

author

Alright, got it! So, we can continue tomorrow, or we can try to reset it using another option. What would you like to try, *****?

Customer Replay

what information will i need from her
BRB

author

You have to ask her for her email, she used to set up this phone. Then, when you enter the email, it will send the code. You or your sister have to open this email and check the code
Or
If you don't want to wait, we may try another option to reset the phone, it may bypass the email
Sure, take your time, please

Customer Replay

ok lets try to bypass first

author

Alright, may I ask you to turn off your phone?

Customer Replay

ok i have done that

author

Alright, may I ask you to press and hold simultaneously the volume up and power button until you see Android Recovery Message on the top ?

Customer Replay

ok i have that

author

Thank you. May I ask you to use the volume down button and select Wipe data/Factory reset ?

Customer Replay

done

author

Alright, may I ask you to press Power button to select Wipe data/Factory reset ?

Customer Replay

done

author

Thank you. Then select Factory data reset with volume down button, then press on Power Button

Customer Replay

done

author

Alright, it should say on the bottom Data wipe complete. Do you have it?

Customer Replay

yes

author

Alright, then select Reboot system now and press Power button, please

Customer Replay

done

author

Alright, keep me updated, please

Customer Replay

ok it is loading...i think

author

Let's wait, please

Customer Replay

ok

author

Thank you

Customer Replay

it says welcome with blue start button

author

Alright, could you press on start, please?

Customer Replay

done

author

Alright, so, what does it say now?

Customer Replay

a few legal items to review

author

Alright, so you have to press Agree, Next, Yes if you have these options

Customer Replay

done

author

Alright, keep me updated, please

Customer Replay

it is checking for updates

author

Alright, thank you

Customer Replay

says copy apps and data

author

May I ask you what options can you select there?

Customer Replay

dont copy or next

author

Select Don't copy, please

Customer Replay

done

author

Alright, keep me updated, please

Customer Replay

asking me to sign in

author

Does it say Sign in with your Google Account?

Customer Replay

just signing in i need to create new password

author

Hmm, alright, take your time

Customer Replay

just working my way through

author

Thank you, *****, keep me updated

Customer Replay

ok im finished

author

Great job. May I ask you what does it say on your screen?

Customer Replay

front with camera my files etc

author

I'm sorry, are you able to select Next, Skip or OK there?

Customer Replay

no it has the google bar, play store, apps etc

author

Hmm, I'm sorry, *****, what does it say on the very top of this page?

Customer Replay

Visitor uploaded: image.jpg
Type: image/jpeg
Size: 168883

author

Oh, well, so you are ready to go! As I can see the phone is set up

Customer Replay

yes , thank you for your help

author

Great! Thank you for your time, *****
Can we consider this case solved?

Customer Replay

yes i am very happy

author

Thank you for your time
Is there anything else I can do for you at the moment, *****?

Customer Replay

No thanks

author

Thank you, *****
I am so pleased to see your issue got resolved!

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