Created: December 10, 2022

I had unplugged my computer as I was going away for a week

Have plugged it in again and the computer is working perfectly but my HP Envy Inspire is not connecting to it. Have turned removed it from system preferences on my MAC and added it. What should I do next?
Last Edit: January 6, 2023
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Oleksandr Kamennyi
Oleksandr Kamennyi Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Oleksandr Kamennyi
Oleksandr Kamennyi Tech Expert & Writer
Nice to meet you, *****!
Customer Reply
I don't know if you can see what I originally wrote. Had gone out of town and unplugged my computer. Came home and plugged it in again but the HP Envy Inspire did not connect with my IMAC. Deleted it as one of my printers. and then added it. Still does not print though it says that there are two items to print.
Oleksandr Kamennyi
Oleksandr Kamennyi Tech Expert & Writer
Yes, I saw it. Can You please provide me with the model name of your printer?
Customer Reply
HP Envy Inspire 9700
Oleksandr Kamennyi
Oleksandr Kamennyi Tech Expert & Writer
Thanks. Is this printer connected wired or wireless?
Customer Reply
Wireless. It shows on the IMAC that it is connected and in use.
Oleksandr Kamennyi
Oleksandr Kamennyi Tech Expert & Writer
Can You please unplug your printer from the wall for 2-5 minutes, and plug it back in?
Customer Reply
I will try. Can I just unplug it from the computer rather than from the wall plug?
Oleksandr Kamennyi
Oleksandr Kamennyi Tech Expert & Writer
Is it connected to your computer by wire?
Customer Reply
I was able to unplug it though it is under my desk. The computer is plugged into one of those surge protecters The printer is plugged into the surge protector as well.
Oleksandr Kamennyi
Oleksandr Kamennyi Tech Expert & Writer
Do you have any messages on your printer or MAC now?
Customer Reply
Not really It was may I know your first name and let me review the info you have provided so far.
Oleksandr Kamennyi
Oleksandr Kamennyi Tech Expert & Writer
I mean, do you have any messages on your printer's screen after you plugged it back in?
Customer Reply
not yet. it has the hp and then the line which has a light blue streak which is going across under the hp
Oleksandr Kamennyi
Oleksandr Kamennyi Tech Expert & Writer
Got it
Do you have a possibility to connect your printer to your MAC using the cable?
Customer Reply
Checking the printer and then the couple scan icons. It then printed one of the two items I had in the queue.
Oleksandr Kamennyi
Oleksandr Kamennyi Tech Expert & Writer
So, is everything working now?
Customer Reply
And says that there is nothing left in the queue. I believe that it is fixed. thanks.
Oleksandr Kamennyi
Oleksandr Kamennyi Tech Expert & Writer
You are always welcome
Customer Reply
Goodbye.
Oleksandr Kamennyi
Oleksandr Kamennyi Tech Expert & Writer
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