Updated: March 18, 2023
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by Judi Perez
Tech Expert & Writer
589 resolved issues

I got a new HP laptop and I’m having trouble getting set up on my internet

author

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

author

Nice to meet you, *****!
Got it, you need to install Internet drivers, right?

Customer Replay

yes

author

In Windows, search for and open Device Manager. In the list of devices, select Mice and other pointing devices. Right-click the wireless adapter, select Update driver, and then follow the instructions to install the updated driver. Restart the computer to complete installation of the updates.

Customer Replay

Its asking me for a network security key

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author

That is your Internet password. You need to enter it

Customer Replay

It will not accept the password

author

Are you sure you enter the right one?

Customer Replay

Im using the one that I use to get onto my network

author

Try to check if the Caps Lock isn't on

Customer Replay

thank you for your help,It’s working now

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author

Great job!
You're welcome!
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?

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