Updated: March 18, 2023
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by Judi Perez
Tech Expert & Writer
589 resolved issues

I got a new HP laptop and I’m having trouble getting set up on my internet

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Got it, you need to install Internet drivers, right?

Customer Replay


In Windows, search for and open Device Manager. In the list of devices, select Mice and other pointing devices. Right-click the wireless adapter, select Update driver, and then follow the instructions to install the updated driver. Restart the computer to complete installation of the updates.

Customer Replay

Its asking me for a network security key

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That is your Internet password. You need to enter it

Customer Replay

It will not accept the password

Are you sure you enter the right one?

Customer Replay

Im using the one that I use to get onto my network

Try to check if the Caps Lock isn't on

Customer Replay

thank you for your help,It’s working now

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Great job!
You're welcome!
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?

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