Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
Is your HP printer connected wireless?
Is your HP printer connected wireless?
Customer Reply
No.
Ok, so with USB, right?
Customer Reply
Well, now, I can see the old cable coming from the back of the computer, the one that you slot in and screw down.
Sorry, *****, can you tell me how you usually connected your printed to PC?
Customer Reply
By a cable that plugs into the back of the computer and there are two screws on each side that bolts it down.
Got you
Are you sure this is not your monitor connected? Are you on desktop or laptop?
Your printer is usually connects with this cable:
Are you sure this is not your monitor connected? Are you on desktop or laptop?
Your printer is usually connects with this cable:
Customer Reply
Hold on, I may be wrong here. I'm checking something out. You're correct it's usb.
Ok great, can you plug it in and try to print again if it was disconnected?
Customer Reply
Tried to print a test page, but nothing.
Got you
So PC is able to find it?
So PC is able to find it?
Customer Reply
Well, no, it can't find it. I tried printing a test page directly from the printer.
Ok but please do it from your PC now
Customer Reply
Internally, I mean.
We need to know what error message it will show you
Customer Reply
Okay. It just says error with no number.
Can you take me a screenshot of it please?
Customer Reply
How do I get this to you?
To attach your screenshot to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have to choose an image and confirm sending.
Customer Reply
Visitor uploaded: Screenshot- (1730).png
Type: image/png
Size: 169971
Type: image/png
Size: 169971
Ok please now try to run troubleshooter
And make sure the cable is connected to your device
And make sure the cable is connected to your device
Customer Reply
Visitor uploaded: Screenshot- (1731).png
Type: image/png
Size: 183227
Type: image/png
Size: 183227
Got you
Please unplug your Printer and turn it off completely, wait for 60 sec and plug back. And come back to me with update
Please unplug your Printer and turn it off completely, wait for 60 sec and plug back. And come back to me with update
Customer Reply
Okay.
Thanks
Customer Reply
You're a genius! It printed out the test page and then the other document I sent!
Excellent, please check if everything works fine
Customer Reply
Okay. Printing now. Perfect!
I’m glad I was able to get that sorted out for you, *****
Customer Reply
Thank you very much. You have saved my day!
You're welcome! Is there anything else I can assist you with today?
Customer Reply
No, that is it.
Please feel free to contact us at any time. We'll be happy to help you.
Customer Reply
Thanks again.
Have a nice day!
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