Updated: March 18, 2023
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by Mia Green
Tech Expert & Writer
612 resolved issues

I changed the toner on my LaserJet P2055D and now it won't print

I ran the troubleshooter and they can't fin d my printer. What happened?

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Is your HP printer connected wireless?


Customer Replay


Ok, so with USB, right?

Customer Replay

Well, now, I can see the old cable coming from the back of the computer, the one that you slot in and screw down.

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Sorry, *****, can you tell me how you usually connected your printed to PC?

Customer Replay

By a cable that plugs into the back of the computer and there are two screws on each side that bolts it down.

Got you
Are you sure this is not your monitor connected? Are you on desktop or laptop?
Your printer is usually connects with this cable:


Customer Replay

Hold on, I may be wrong here. I'm checking something out. You're correct it's usb.

Ok great, can you plug it in and try to print again if it was disconnected?

Customer Replay

Tried to print a test page, but nothing.

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Got you
So PC is able to find it?

Customer Replay

Well, no, it can't find it. I tried printing a test page directly from the printer.

Ok but please do it from your PC now

Customer Replay

Internally, I mean.

We need to know what error message it will show you

Customer Replay

Okay. It just says error with no number.

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Can you take me a screenshot of it please?

Customer Replay

How do I get this to you?

To attach your screenshot to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have to choose an image and confirm sending.

Customer Replay

Visitor uploaded: Screenshot- (1730).png
Type: image/png
Size: 169971

Ok please now try to run troubleshooter
And make sure the cable is connected to your device

Customer Replay

Visitor uploaded: Screenshot- (1731).png
Type: image/png
Size: 183227

Got you
Please unplug your Printer and turn it off completely, wait for 60 sec and plug back. And come back to me with update

Customer Replay



Customer Replay

You're a genius! It printed out the test page and then the other document I sent!

Excellent, please check if everything works fine

Customer Replay

Okay. Printing now. Perfect!

I’m glad I was able to get that sorted out for you, *****

Customer Replay

Thank you very much. You have saved my day!

You're welcome! Is there anything else I can assist you with today?

Customer Replay

No, that is it.

Please feel free to contact us at any time. We'll be happy to help you.

Customer Replay

Thanks again.

Have a nice day!

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