Created: November 25, 2022

I can’t turn on my Samsung TV

can you turn it off or turn it off there’s a light blue light on it even when I unplug it it stays on can you help me
Last Edit: November 25, 2022
Pavlo Mykytas
Pavlo Mykytas Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Pavlo Mykytas
Pavlo Mykytas Tech Expert & Writer
Nice to meet you, *****!
Could you, please, tell what exactly do you see on the TV screen?
Customer Reply
The entire screen has a light blue light to it when I try to turn it off I can’t turn it off I can’t get the power to come back on I can’t do anything with my TV I’ve unplugged it to no avail I was watching the show the show went off the volume continued
Pavlo Mykytas
Pavlo Mykytas Tech Expert & Writer
Got it. Did you unplug every cord there is?
Customer Reply
The entire screen has a light blue light to it when I try to turn it off I can’t turn it off I can’t get the power to come back on I can’t do anything with my TV I’ve unplugged it to no avail I was watching a show the show went off the volume continuedYes
Pavlo Mykytas
Pavlo Mykytas Tech Expert & Writer
Check the question above, please.
Customer Reply
Yes yes I unplugged every cord and then re-plugged every cord in again
Pavlo Mykytas
Pavlo Mykytas Tech Expert & Writer
Could you, please, tell me the model of your TV?
Customer Reply
I’m sorry I don’t know the model number however it is an 80 inch flat screen wall mount a television about one year old connected to a home entertainment system I tried the on off button located under the middle of the television where the small Samsung sign is and I cannot get this light to turn off or the TV to come back on and my remote control has new batteries I can’t get the Samsung remote to do anything
Pavlo Mykytas
Pavlo Mykytas Tech Expert & Writer
Could you, please, tell me if there is any HDMI cord connected to the TV?
Customer Reply
The television is connected to a home entertainment center and there is a Apple TV along with a cable TV so I don’t know if that means there is an HDMI cord into the television but probably so
Pavlo Mykytas
Pavlo Mykytas Tech Expert & Writer
I see, *****.
Could you, please, try out this instruction:
On your remote, press the Home button.
Go to the left menu to access the Settings.
Access the Support option.
Go to Self Diagnosis.
Then choose Reset the Smart Hub.
Tell me if your TV is still unresponsive.
Customer Reply
I don’t know what I did but I was pushing the power button for the Samsung remote and the TV just came back on so I guess it has reset itself thank you for your help how do you
Pavlo Mykytas
Pavlo Mykytas Tech Expert & Writer
I am glad everything is back on track!