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*****
Nice to meet you, *****!
Could you, please, tell what exactly do you see on the TV screen?
The entire screen has a light blue light to it when I try to turn it off I can’t turn it off I can’t get the power to come back on I can’t do anything with my TV I’ve unplugged it to no avail I was watching the show the show went off the volume continued
Got it. Did you unplug every cord there is?
The entire screen has a light blue light to it when I try to turn it off I can’t turn it off I can’t get the power to come back on I can’t do anything with my TV I’ve unplugged it to no avail I was watching a show the show went off the volume continuedYes
Check the question above, please.
Yes yes I unplugged every cord and then re-plugged every cord in again
Could you, please, tell me the model of your TV?
I’m sorry I don’t know the model number however it is an 80 inch flat screen wall mount a television about one year old connected to a home entertainment system I tried the on off button located under the middle of the television where the small Samsung sign is and I cannot get this light to turn off or the TV to come back on and my remote control has new batteries I can’t get the Samsung remote to do anything
Could you, please, tell me if there is any HDMI cord connected to the TV?
The television is connected to a home entertainment center and there is a Apple TV along with a cable TV so I don’t know if that means there is an HDMI cord into the television but probably so
I see, *****.
Could you, please, try out this instruction:
On your remote, press the Home button.
Go to the left menu to access the Settings.
Access the Support option.
Go to Self Diagnosis.
Then choose Reset the Smart Hub.
Tell me if your TV is still unresponsive.
I don’t know what I did but I was pushing the power button for the Samsung remote and the TV just came back on so I guess it has reset itself thank you for your help how do you
I am glad everything is back on track!
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