Updated: March 25, 2023
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by Hanna Finley
Tech Expert & Writer
558 resolved issues

I cant find my phone app

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

Nice to meet you, *****!

Customer Replay

i went to make a call and i could not find my phone app

What phone model do you have?

Customer Replay

samsung

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Nice, and what Samsung model is it?

Customer Replay

i went to make a phone call and i could not find my phone app

Please tell me what Samsung model is it?

Customer Replay

im not sure i found it galaxy s21 fe 5g

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Did you try to restart the phone?

Customer Replay

also my home screen changed all on its own.i have not tried restarting my phone. should i?

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Sure, try to restart it.

Customer Replay

this will sound stupid but i dont know how to shut off my phone
figured it out

No worries, *****.
Press and hold the. Side button. and. Volume down button. until the 'Power off' prompt appears then release.
Tap. Restart.
To confirm, tap Restart.  Allow up to 30 seconds for the reset to complete.

Customer Replay

instead of tapping restart i tapped power off

It's fine.
Turn on it now.

Customer Replay

ok

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Customer Replay

i turned it back on.do i do the restart part now

No need. Check please for the phone app now.

Customer Replay

still no phone app

Ok. Please tell me when it disappeared?

Customer Replay

about 1/2 hour ago

Did you install something or delete and it happens?

Customer Replay

i had just recieved a text message and then was going to make a call
should i try the restart part again

Customer Replay

on top of the screen of the phone it saying to enter url

In what app did you see it?

Customer Replay

i just typed in what you said to and a blank screen popped up and said to enter url

Can you make a screenshot?

Customer Replay

just did

To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have either to choose an image on your device or take a photo right away. Then confirm sending.

Customer Replay

i dont know how to do that.what do i take the picture with

I need a screenshot to see this window in Google play.
Press the Side key. At the same time, press and hold the lower part of the Volume key and keep them both pressed to take a screenshot. The picture is saved in the phone gallery.

Customer Replay

my phone app just came back

Very good!
I’m glad I was able to get that sorted out for you. Before you go, is there anything else I can assist you with today?

Customer Replay

no thank you

Thank you for choosing Howly!
If you have any additional questions don't hesitate to contact us anytime.

Customer Replay

ok

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