Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
What troubleshooting have you done so far?
Have you tried to restart a kindle?
What troubleshooting have you done so far?
Have you tried to restart a kindle?
Customer Reply
Yes as suggested by the cover page which tells me I have an empty battery
If your Kindle is not charging, one of the first things that you should check is the charger.
If the power adaptor is in working condition, the next thing that you need to check is the charging cable.
Could you try to charge the kindle with another cord or adaptor?
If the power adaptor is in working condition, the next thing that you need to check is the charging cable.
Could you try to charge the kindle with another cord or adaptor?
Customer Reply
Bought a new charger today
And it is not charge, right?
Customer Reply
right
If the power adaptor and charging cable are working fine, then the last thing that you need to check before moving on to other reasons is the charging socket.
The charging socket forms an integral part of the charging assembly. Thus, even if the charging cable and the adaptor are working fine, you need to make sure that the charging socket is also functional.
If you are using some sort of charging extension, it is possible that the wall socket is functioning just fine but the charging extension has gone bad.
The bottom line is that you need to make sure that all the parts of the charging assembly are functioning properly before we begin examining the device itself.
The charging socket forms an integral part of the charging assembly. Thus, even if the charging cable and the adaptor are working fine, you need to make sure that the charging socket is also functional.
If you are using some sort of charging extension, it is possible that the wall socket is functioning just fine but the charging extension has gone bad.
The bottom line is that you need to make sure that all the parts of the charging assembly are functioning properly before we begin examining the device itself.
Customer Reply
all seem to be working
If the charging cable is not inserted correctly either in the power adaptor or in the USB charging port of your Kindle, it will fail to charge your device properly even though all parts may be functioning individually!
A common reason why this may occur is when there is too much dust or dirt in the charging port of your device. This will not allow establishing a proper connection between the USB cable and the charging port of your device; thereby preventing the device from getting charged.
Could you check it?
A common reason why this may occur is when there is too much dust or dirt in the charging port of your device. This will not allow establishing a proper connection between the USB cable and the charging port of your device; thereby preventing the device from getting charged.
Could you check it?
Customer Reply
have blown any dust out, should the kindle indicate when it is charging?
Generally speaking, a consistent orange light on a Kindle signifies that the device is charging in a normal state. The orange light turns green when the Kindle reaches a battery charge of 95% of its capacity.
Customer Reply
there is an orange light
Well, then it seems that is charging
Sometimes, when you forget to charge your Kindle for a long period of time, the battery of the device can get too low to resuscitate the device or even start the charging process.
Unlike most modern-day smartphones, the Kindle does not automatically shut down when the battery capacity approaches a 0% charge level. This causes the battery to deplete below a certain threshold which makes it difficult to begin the charging process.
As a result, the screen of your Kindle may be stuck at a “battery symbol and an exclamation mark!"
Sometimes, when you forget to charge your Kindle for a long period of time, the battery of the device can get too low to resuscitate the device or even start the charging process.
Unlike most modern-day smartphones, the Kindle does not automatically shut down when the battery capacity approaches a 0% charge level. This causes the battery to deplete below a certain threshold which makes it difficult to begin the charging process.
As a result, the screen of your Kindle may be stuck at a “battery symbol and an exclamation mark!"
Customer Reply
I will leave it to charge for 30 mins and see what happens. Thank you
Sure, take your time.
Customer Reply
thanks
Do you have any additional questions I can help you with?
Customer Reply
not at this time thanks
Thank you for reaching out. Please let me know if you have any other questions and I'll be happy to clarify them for you!
Customer Reply
okay cheers
Cheers!
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