Updated: March 21, 2023
Was it helpful?
by Dmytro Sywyi
Tech Expert & Writer
861 resolved issues

I am unable to go online with my IPhone 14 Pro

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!

Customer Replay

Same here

Did you use Wi-Fi network?

Customer Replay

yes. I checked the router and I have internet connection

banner 3

So, the only problem with your phone?

Customer Replay

Yes, for some reason< I am not able to get online
with my phone

Did the phone show that connected to your network?

Customer Replay

it shows that it is connected to the wifi

Can you check in the phone Wi-Fi settings what network is connected?

Customer Replay


banner 6

Is it your network?

Customer Replay

my IP is Mediacom but, yes, this is the network name we came up with

Did you try to restart your iPhone?


Customer Replay

That's another thing I was going to ask. How do I do that?
i tried pressing the right button but nothing

Press and hold the. Side button. and either. Volume Button.
When 'slide to power off' appears, release the release buttons.
Slide the. Power switch. right.
With the device powered off, press and hold the. Side button. until the Apple logo appears then release.

Customer Replay

I press the right button and the siri logo pops up. nothing else

banner 9

Try to press it and hold it at the same time as the volume button.

Customer Replay

okay. That worked. Do I do the same thing to turn it back on?

No, just hold the right button.

Customer Replay

okay. everything is working now except Goggle Chrome. it wouldn't come up

What is the problem with google chrome?

Customer Replay

it looks like it's downloading but doesn't come up

Try to reinstall it.

Customer Replay

I hit the + button and it came up! Thank you so very much! Appreciate it

You are welcome.
Is there anything else I can do for you today?

Customer Replay

do you have the winning lotto number? ( just kidding ). Thanks again!

Thank you for reaching out. Please let me know if you have any other questions and I'll be happy to clarify them for you!

Get answers until you're satisfied
14 verified experts are online now
Expert's Assistant
Ask your question here
Share on:
Copy to clipbord
Was it helpful?
Howly expert is ready to help you with your iOS problem

No comments yet...

What about starting a discussion? Be the first to share your thoughts!

Write a comment

We use cookies to improve your browsing experience on our site, show personalized content and targeted ads, and analyze site traffic.
More info