Created: January 13, 2023

I am unable to go online with my IPhone 14 Pro

Last Edit: January 13, 2023
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Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
Nice to meet you, *****!
Customer Reply
Same here
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
Did you use Wi-Fi network?
Customer Reply
yes. I checked the router and I have internet connection
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
So, the only problem with your phone?
Customer Reply
Yes, for some reason< I am not able to get online
with my phone
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
Did the phone show that connected to your network?
Customer Reply
it shows that it is connected to the wifi
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
Can you check in the phone Wi-Fi settings what network is connected?
Customer Reply
*****
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
Is it your network?
Customer Reply
my IP is Mediacom but, yes, this is the network name we came up with
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
Did you try to restart your iPhone?
iphone 14
Customer Reply
That's another thing I was going to ask. How do I do that?
i tried pressing the right button but nothing
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
Press and hold the. Side button. and either. Volume Button.
When 'slide to power off' appears, release the release buttons.
Slide the. Power switch. right.
With the device powered off, press and hold the. Side button. until the Apple logo appears then release.
Customer Reply
I press the right button and the siri logo pops up. nothing else
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
Try to press it and hold it at the same time as the volume button.
Customer Reply
okay. That worked. Do I do the same thing to turn it back on?
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
No, just hold the right button.
Customer Reply
okay. everything is working now except Goggle Chrome. it wouldn't come up
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
What is the problem with google chrome?
Customer Reply
it looks like it's downloading but doesn't come up
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
Try to reinstall it.
Customer Reply
I hit the + button and it came up! Thank you so very much! Appreciate it
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
You are welcome.
Is there anything else I can do for you today?
Customer Reply
do you have the winning lotto number? ( just kidding ). Thanks again!
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
Thank you for reaching out. Please let me know if you have any other questions and I'll be happy to clarify them for you!

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