Updated: April 03, 2023
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by Dmytro Sywyi
Tech Expert & Writer
861 resolved issues

I am subscribed to Microsoft 365 Personal

Can you take over my computer and see if I have competing microsoft programs?

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

Nice to meet you, *****!

Customer Replay

I think I have multiple microsoft editions on my computer that are competing with each other can you take control and check it out?

Sorry, our remote experts will be free only after 30-40 minutes. But I can look for the instructions you will do by yourself.
Or you can comeback to us later.

Customer Replay

I doubt if I can follow the instructions you mention, but go ahead and send anyway.

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Okay. So first of all, why do you think there will be any competing programs?
Do you have something not from Microsoft?

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Customer Replay

I can't figure out how to open a word document tht can be saved in my desk top.

Double click on it.
What happens after it?

Customer Replay

what is it?

Do you see an arrow on your monitor?

Customer Replay

Not now

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What device do you use? Computer or laptop?

Customer Replay

Computer, desk top

Okay, so you use your mouse to open the file.
Click twice on it.
Or click once with the right click and chose Open in the menu.

Customer Replay

When I click the "start" icon in the lower left of the screen, many things pop up. Which one shoud I click next?

Wait, why start icon? I thought you have the file on the desktop.

Customer Replay

no, I don't have a file open. How do I open a page in word?

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Let's go from the other side. Where does your file locate?
In what folder?
Or do you want to create a new one?

Customer Replay

Create a new one

Okay.
Click the right mouse button in the empty space on your main screen

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Should be something like this.
Did you try it?

Customer Replay

No, I get back, forward, reload save as, print, etc

It means you are not in empty space.

Customer Replay

My chat with you fills the screen, how do I get an empty space?

Go to your desktop. The place where you see all the icons, folders etc.
Minimize the browser.

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Customer Replay

ok, I minized the broswer, right clicked the mouse, got a window with, view, sort, refresh, etc

Now, you will need to that again. Choose New and there New Microsoft Word document.

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Customer Replay

Yes, there is a NEW, which opens a window with "new microsoft word document, do i click tht?

Yeah. Do it and it will open the program.

Customer Replay

I did and it says "configuration progress

Customer Replay

Then it says 'error

Understood, now I will need a couple of minutes to check what happened.

Customer Replay

I've got an icon on my screen that says "Microsoft word 2020"

You can try it too.
Right click --> Open
Or Double left click

Customer Replay

I still get this statement about "confurgering"

Understood, thank you for trying.

Customer Replay

Now, if I double click left, it did open a word document directly. Is that the way it i supposed to work? And if I type a document I can save it inmy documents?

Yeah, it is a faster way to open a file.
Yes, you will click Save there or Save as and choose where to save it.

Customer Replay

So when you say "file" you are saying, in this case, a word document?

Yes, but it works with anything you have on your PC.
Folders, programs, files.
You need one click only when you operate inside the programs.

Customer Replay

Well, I guess you showed me how to do what I need to do. But being 79 years old, I'll have to write it down and put it somewhere I won't forget. THANK!!!

Yeah, it is good to write useful information. And I am still looking for your error solution.

Customer Replay

When I dbl right clicked on the icon "wicrosoft word 2010 I did not get that configuration window.

Did it open properly?

Customer Replay

Yes

*****, to find the configuration of the file, you need to make just one right click

Customer Replay

OK, I think I set, a THANK YOU very much, have a great weekend!!!

Is there anything else I can do for you today?

Customer Replay

No, not today.

Please feel free to contact us at any time. We'll be happy to help you.

Customer Replay

Thank you, goodbye!!!

Goodbye, *****!

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