Sorry, our remote experts will be free only after 30-40 minutes. But I can look for the instructions you will do by yourself.
Or you can comeback to us later.

Customer Replay

I doubt if I can follow the instructions you mention, but go ahead and send anyway.

Dmytro Sywyi

Okay. So first of all, why do you think there will be any competing programs?
Do you have something not from Microsoft?

Customer Replay

I can't figure out how to open a word document tht can be saved in my desk top.

Dmytro Sywyi

Double click on it.
What happens after it?

Customer Replay

what is it?

Dmytro Sywyi

Do you see an arrow on your monitor?

Customer Replay

Not now

Dmytro Sywyi

What device do you use? Computer or laptop?

Customer Replay

Computer, desk top

Dmytro Sywyi

Okay, so you use your mouse to open the file.
Click twice on it.
Or click once with the right click and chose Open in the menu.

Customer Replay

When I click the "start" icon in the lower left of the screen, many things pop up. Which one shoud I click next?

Dmytro Sywyi

Wait, why start icon? I thought you have the file on the desktop.

Customer Replay

no, I don't have a file open. How do I open a page in word?

Dmytro Sywyi

Let's go from the other side. Where does your file locate?
In what folder?
Or do you want to create a new one?

Customer Replay

Create a new one

Dmytro Sywyi

Okay.
Click the right mouse button in the empty space on your main screen

Should be something like this.
Did you try it?

Customer Replay

No, I get back, forward, reload save as, print, etc

Dmytro Sywyi

It means you are not in empty space.

Customer Replay

My chat with you fills the screen, how do I get an empty space?

Dmytro Sywyi

Go to your desktop. The place where you see all the icons, folders etc.
Minimize the browser.

Customer Replay

ok, I minized the broswer, right clicked the mouse, got a window with, view, sort, refresh, etc

Dmytro Sywyi

Now, you will need to that again. Choose New and there New Microsoft Word document.

Customer Replay

Yes, there is a NEW, which opens a window with "new microsoft word document, do i click tht?

Dmytro Sywyi

Yeah. Do it and it will open the program.

Customer Replay

I did and it says "configuration progress

Dmytro Sywyi

Okay.

Customer Replay

Then it says 'error

Dmytro Sywyi

Understood, now I will need a couple of minutes to check what happened.

Customer Replay

I've got an icon on my screen that says "Microsoft word 2020"

Dmytro Sywyi

You can try it too.
Right click --> Open
Or Double left click

Customer Replay

I still get this statement about "confurgering"

Dmytro Sywyi

Understood, thank you for trying.

Customer Replay

Now, if I double click left, it did open a word document directly. Is that the way it i supposed to work? And if I type a document I can save it inmy documents?

Dmytro Sywyi

Yeah, it is a faster way to open a file.
Yes, you will click Save there or Save as and choose where to save it.

Customer Replay

So when you say "file" you are saying, in this case, a word document?

Dmytro Sywyi

Yes, but it works with anything you have on your PC.
Folders, programs, files.
You need one click only when you operate inside the programs.

Customer Replay

Well, I guess you showed me how to do what I need to do. But being 79 years old, I'll have to write it down and put it somewhere I won't forget. THANK!!!

Dmytro Sywyi

Yeah, it is good to write useful information. And I am still looking for your error solution.

Customer Replay

When I dbl right clicked on the icon "wicrosoft word 2010 I did not get that configuration window.

Dmytro Sywyi

Did it open properly?

Customer Replay

Yes

Dmytro Sywyi

*****, to find the configuration of the file, you need to make just one right click

Customer Replay

OK, I think I set, a THANK YOU very much, have a great weekend!!!