Created: November 3, 2022

I am subscribed to Microsoft 365 Personal

Can you take over my computer and see if I have competing microsoft programs?
Last Edit: November 3, 2022
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
Nice to meet you, *****!
Customer Reply
I think I have multiple microsoft editions on my computer that are competing with each other can you take control and check it out?
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
Sorry, our remote experts will be free only after 30-40 minutes. But I can look for the instructions you will do by yourself.
Or you can comeback to us later.
Customer Reply
I doubt if I can follow the instructions you mention, but go ahead and send anyway.
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
Okay. So first of all, why do you think there will be any competing programs?
Do you have something not from Microsoft?
Customer Reply
I can't figure out how to open a word document tht can be saved in my desk top.
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
Double click on it.
What happens after it?
Customer Reply
what is it?
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
Do you see an arrow on your monitor?
Customer Reply
Not now
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
What device do you use? Computer or laptop?
Customer Reply
Computer, desk top
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
Okay, so you use your mouse to open the file.
Click twice on it.
Or click once with the right click and chose Open in the menu.
Customer Reply
When I click the "start" icon in the lower left of the screen, many things pop up. Which one shoud I click next?
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
Wait, why start icon? I thought you have the file on the desktop.
Customer Reply
no, I don't have a file open. How do I open a page in word?
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
Let's go from the other side. Where does your file locate?
In what folder?
Or do you want to create a new one?
Customer Reply
Create a new one
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
Okay.
Click the right mouse button in the empty space on your main screen

Should be something like this.
Did you try it?
Customer Reply
No, I get back, forward, reload save as, print, etc
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
It means you are not in empty space.
Customer Reply
My chat with you fills the screen, how do I get an empty space?
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
Go to your desktop. The place where you see all the icons, folders etc.
Minimize the browser.
Customer Reply
ok, I minized the broswer, right clicked the mouse, got a window with, view, sort, refresh, etc
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
Now, you will need to that again. Choose New and there New Microsoft Word document.
Customer Reply
Yes, there is a NEW, which opens a window with "new microsoft word document, do i click tht?
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
Yeah. Do it and it will open the program.
Customer Reply
I did and it says "configuration progress
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
Okay.
Customer Reply
Then it says 'error
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
Understood, now I will need a couple of minutes to check what happened.
Customer Reply
I've got an icon on my screen that says "Microsoft word 2020"
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
You can try it too.
Right click --> Open
Or Double left click
Customer Reply
I still get this statement about "confurgering"
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
Understood, thank you for trying.
Customer Reply
Now, if I double click left, it did open a word document directly. Is that the way it i supposed to work? And if I type a document I can save it inmy documents?
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
Yeah, it is a faster way to open a file.
Yes, you will click Save there or Save as and choose where to save it.
Customer Reply
So when you say "file" you are saying, in this case, a word document?
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
Yes, but it works with anything you have on your PC.
Folders, programs, files.
You need one click only when you operate inside the programs.
Customer Reply
Well, I guess you showed me how to do what I need to do. But being 79 years old, I'll have to write it down and put it somewhere I won't forget. THANK!!!
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
Yeah, it is good to write useful information. And I am still looking for your error solution.
Customer Reply
When I dbl right clicked on the icon "wicrosoft word 2010 I did not get that configuration window.
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
Did it open properly?
Customer Reply
Yes
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
*****, to find the configuration of the file, you need to make just one right click
Customer Reply
OK, I think I set, a THANK YOU very much, have a great weekend!!!
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
Is there anything else I can do for you today?
Customer Reply
No, not today.
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
Please feel free to contact us at any time. We'll be happy to help you.
Customer Reply
Thank you, goodbye!!!
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
Goodbye, *****!