Updated: April 03, 2023
Was it helpful?
by Denys Kashnytskyi
Tech Expert & Writer
326 resolved issues

I am having problems synchronising my Fitbit to my iPhone

Screen tells me to download app but I already have the app on my phone

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Is it telling you to download the app on your Fitbit?

Fitbit Versa 3

Customer Replay


Ok, then you should open the Fitbit app that you have. Can you take me a screenshot of this app's screen when you open it, please?

Customer Replay

Yes. Have done thst

banner 3

To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have either to choose an image on your device or take a photo right away. Then confirm sending.

Customer Replay

Visitor uploaded: Image.png
Type: image/png
Size: 744465

Ok, thanks.
You need to reconnect your Fitbit to your phone once more.
Tap on your profile icon in the top left corner and take me another screenshot from there, please.

Customer Replay

Visitor uploaded: Image.png
Type: image/png
Size: 454019

Ok, I see. Try to get the update for your Versa 3 and check if it is still in that state. If yes, in the menu of Versa 3 you should check for Disconnect or Unpair options to remove them from your Fitbit app, and then you should set them up as a new device from your profile menu.
I'll be here in case you will need any additional help.

Customer Replay

Thank you for all your help. Fitbit and phone successfully synchronised 😊

banner 6

You are most welcome, *****!
Is there anything else I can do for you today?

Customer Replay

No thanks. All good. Enjoy your weekend 😊

Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime.

Get answers until you're satisfied
14 verified experts are online now
Expert's Assistant
Ask your question here
Share on:
Copy to clipbord
Was it helpful?
Howly expert is ready to help you with your Smart watch problem

No comments yet...

What about starting a discussion? Be the first to share your thoughts!

Write a comment

We use cookies to improve your browsing experience on our site, show personalized content and targeted ads, and analyze site traffic.
More info