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I am having problems synchronising my Fitbit to my iPhone
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Is it telling you to download the app on your Fitbit?
Yes
Ok, then you should open the Fitbit app that you have. Can you take me a screenshot of this app's screen when you open it, please?
Yes. Have done thst
To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have either to choose an image on your device or take a photo right away. Then confirm sending.
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Size: 744465
Ok, thanks.
You need to reconnect your Fitbit to your phone once more.
Tap on your profile icon in the top left corner and take me another screenshot from there, please.
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Size: 454019
Ok, I see. Try to get the update for your Versa 3 and check if it is still in that state. If yes, in the menu of Versa 3 you should check for Disconnect or Unpair options to remove them from your Fitbit app, and then you should set them up as a new device from your profile menu.
I'll be here in case you will need any additional help.
Thank you for all your help. Fitbit and phone successfully synchronised 😊
You are most welcome, *****!
Is there anything else I can do for you today?
No thanks. All good. Enjoy your weekend 😊
Thank you for chatting with us today!
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