Created: November 23, 2022

I am having problems synchronising my Fitbit to my iPhone

Screen tells me to download app but I already have the app on my phone
Last Edit: December 2, 2022
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Nice to meet you, *****!
Is it telling you to download the app on your Fitbit?
Customer Reply
Yes
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Ok, then you should open the Fitbit app that you have. Can you take me a screenshot of this app's screen when you open it, please?
Customer Reply
Yes. Have done thst
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have either to choose an image on your device or take a photo right away. Then confirm sending.
Customer Reply
Visitor uploaded: Image.png
Type: image/png
Size: 744465
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Ok, thanks.
You need to reconnect your Fitbit to your phone once more.
Tap on your profile icon in the top left corner and take me another screenshot from there, please.
Customer Reply
Visitor uploaded: Image.png
Type: image/png
Size: 454019
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Ok, I see. Try to get the update for your Versa 3 and check if it is still in that state. If yes, in the menu of Versa 3 you should check for Disconnect or Unpair options to remove them from your Fitbit app, and then you should set them up as a new device from your profile menu.
I'll be here in case you will need any additional help.
Customer Reply
Thank you for all your help. Fitbit and phone successfully synchronised 😊
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
You are most welcome, *****!
Is there anything else I can do for you today?
Customer Reply
No thanks. All good. Enjoy your weekend 😊
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime.