Updated: May 03, 2023
1023 Views
Was it helpful?
author
by Ivy Davis
Tech Expert & Writer
462 resolved issues

I am getting thick horizonital lines on my printer HP Laserjet M476dn

author

Hello, thank you for contacting Howly! Please specify how long ago you changed your printer cartridges.

HP Laserjet M476dn

Customer Replay

Just changed because I was getting the lines. Then I changed again this morning

author

After you changed them, does the issue persist?

Customer Replay

Yes

author

Understood! Have you changed also the color cartridge?

Customer Replay

I changed the yellow cartridge this morning also and it got worse

banner 3
author
Top answer

Please check if any or all of your color cartridges have a pristine green-looking roller on the bottom or if they look more tan or yellow and scratched around the circumference.

Customer Replay

Yellow and red look good. The blue one does look good
No the blue does not look good

author
Top answer

Could you, please, change this cartridge and check if the issue persists.

Customer Replay

It is recalibrating

author

Understood!

Customer Replay

Why would the blue effect black and white printing

banner 6
author

The problem is that the color cartridges, while not used very much in your everyday printing, can become physically worn out.

Customer Replay

Lines are gone

author

Perfect!

Customer Replay

Thank you!

https://imagedelivery.net/cT5c9Z7JJOphL0SI-n4Eyw/15e9c9f1-490a-4137-d2e6-864516fa3800/width=80
Our expert Ivy is online and ready to resolve your issues
462 resolved issues
Share on:
Copy to clipbord
Was it helpful?

Get answers until you're satisfied

/images/experts/tech/DannisK.webp
/images/experts/tech/StacyS.webp
/images/experts/tech/BorisP.webp

14 verified experts are online now

Elijah C.

Expert's Assistant

Elijah C.
Ask your question here

No comments yet...

What about starting a discussion? Be the first to share your thoughts!

Write a comment

We use cookies to improve your browsing experience on our site, show personalized content and targeted ads, and analyze site traffic.
More info