Updated: March 13, 2023
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by Anton Hrytsaienko
Tech Expert & Writer
619 resolved issues
Verified Expert in:
Tablets, Apps, Windows issues

How do I reset my mac password?

I recently got a macbook air m2 chip. When setting up I already had and apple ID so I used then when logging in and enabled touch ID, I don't remember setting a pass code. I have tried all the passwords I would have set and it's not coming up with a reset password option after more than 3 failed attempts. I have restarted and shut it down a couple of times.

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

Nice to meet you, *****! After you enter a password up to three times, your Mac should show one of password-reset options Did you receive any of them?

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No, I've tried multiple times hoping it would pop up L

I see
You need to determine whether you're using a Mac with Apple silicon, then follow the appropriate steps to start up from macOS Recovery. Did you know it or you need to know?

Customer Replay

I need to be told how to do that. What is apple silicon? I'm new to Apple products

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I see
On Mac computers with an Apple processor, you can view the processor name and information in the About this computer menu. To open the About this computer window, select Apple Tools > About this computer. Could you do it, please?

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Where on the screen I showed you do I find the apple tools
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Is this what you need

I guess yes
Could you please specify the full device's name?

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That's the only information I can get from my apple ID on my ipad

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I see
I need the mac device's full name, could you please provide it to me?

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How do I find it without being able to get into my mac?

Maybe you have the box of the device?

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Easy thankyou :)

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Turn on your Mac and continue to press and hold the power button until you see the startup options window. Select the gear icon labeled Options, then click Continue.

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Done that

And what did it show to you? Any window opened?

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Then I just follow it from there?

Please, click “Forgot all passwords?” and proceed as described below.

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Now what do I do
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Please, tap the continue button

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Would this be my apple ID password

Could you go back?

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Please, go back again

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I didn't have much on the computer, would it be easier to install a new copy of ventra? All good

Try this one at the first:

  1. From the Utilities menu in the menu bar, choose Terminal.
  2. In the Terminal window, type reset password, then press Return to open the Reset Password assistant.
  3. If you're asked to select an admin user you know the password for, click “Forgot all passwords?”.

And then please tell me, if you see any Reset Password window

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Goes back to this one

Please, enter your Apple ID email and password, then click Next.

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Got there, thankyou!

  1. At the Reset Password window, enter your new password information, then click Next.
  2. When the password reset is completed, click Exit.
  3. Choose Apple menu > Restart, then log in with your new password.
    Keep me posted, please
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Will do!

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It went to a blank black screen, can I shut down and then log in?

Yes, you need just to restart)

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I see
Try to restart your device and then log in using your new password

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I'm in! Thankyou so much for your help! I'm hopeless with technology!

I am so pleased to see your issue got resolved!

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