Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****! After you enter a password up to three times, your Mac should show one of password-reset options Did you receive any of them?
No, I've tried multiple times hoping it would pop up L
I see
You need to determine whether you're using a Mac with Apple silicon, then follow the appropriate steps to start up from macOS Recovery. Did you know it or you need to know?
I need to be told how to do that. What is apple silicon? I'm new to Apple products
I see
On Mac computers with an Apple processor, you can view the processor name and information in the About this computer menu. To open the About this computer window, select Apple Tools > About this computer. Could you do it, please?
Where on the screen I showed you do I find the apple tools
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Thanks!
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Is this what you need
I guess yes
Could you please specify the full device's name?
That's the only information I can get from my apple ID on my ipad
I see
I need the mac device's full name, could you please provide it to me?
How do I find it without being able to get into my mac?
Maybe you have the box of the device?
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Thanks!
Easy thankyou :)
Turn on your Mac and continue to press and hold the power button until you see the startup options window. Select the gear icon labeled Options, then click Continue.
Done that
And what did it show to you? Any window opened?
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Then I just follow it from there?
Please, click “Forgot all passwords?” and proceed as described below.
Now what do I do
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Please, tap the continue button
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Would this be my apple ID password
Could you go back?
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Please, go back again
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I didn't have much on the computer, would it be easier to install a new copy of ventra? All good
Try this one at the first:
And then please tell me, if you see any Reset Password window
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Goes back to this one
Please, enter your Apple ID email and password, then click Next.
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Got there, thankyou!
Will do!
Thanks!
It went to a blank black screen, can I shut down and then log in?
Yes, you need just to restart)
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I see
Try to restart your device and then log in using your new password
I'm in! Thankyou so much for your help! I'm hopeless with technology!
I am so pleased to see your issue got resolved!
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