Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
Customer Reply
Likewise
Are you sure that the account has been deleted?
Customer Reply
Yes
My grandson accidentally deleted it
My grandson accidentally deleted it
Have you tried to sign in to it?
Customer Reply
Yeah but they asked you questions I don't remember my username is OG get money
Do you have access to the email address linked to your Instagram account?
Customer Reply
I still have it on my old phone but it's not on how do I retrieve it
Your grandson couldn't delete your account without the password. Most likely, he just signed out of your account.
Customer Reply
I guess he held on delete apps you know how you delete different apps that's what he deleted
It's probably still there but I don't know how to recover it I just pulled my old phone up it's on my old phone how do I get it back to this phone
It's probably still there but I don't know how to recover it I just pulled my old phone up it's on my old phone how do I get it back to this phone
Do you have the Instagram app on your phone?
Customer Reply
Yes I do but the icon is gone to go to it it's still on my old phone cuz I'm looking at it right now on my old phone it's not hooked up there's no service on my old phone I got a new phone
Can you tell me the model of your new phone?
Customer Reply
Android Galaxy 22
Can you open the list of the apps on your phone?
And try to find the Instagram app there,
And try to find the Instagram app there,
Customer Reply
The icon is gone
Then you need to download the Instagram app again.
Customer Reply
I can install a new one but I want to try to connect back to my old one that has all my information on it
You don't have to worry.
First of all, install the Instagram app.
First of all, install the Instagram app.
Customer Reply
I think I'm back in
Did you download the app and sign in to your account?
Customer Reply
Yeah I did and I think it popped back up
Great!
Is there anything else I can do for you today?
Is there anything else I can do for you today?
Customer Reply
Thank you I see it now
No thank you
No thank you
I wish you have a good day!
I am so pleased to see your issue got resolved!
I am so pleased to see your issue got resolved!
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