Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
What troubleshooting have you done so far?
To remove a paper jam from inside of the printer please do the following:
Open the access door, move the carriage if necessary, and then remove any jammed paper. On some printers, you might need to remove the toner cartridge and/or imaging drum to access the paper jam.
If your printer has a paper path cover behind the carriage, remove the cover, and then remove any jammed paper.
Pull out the input tray, and then remove any jammed paper.
If your printer has a bottom cleanout door, carefully lift the printer and look under it, and then remove any jammed paper from the bottom cleanout.
Rear access door
Remove the paper path cover if necessary.
Try this, please, and tell me the result.
sTILL SAYS JAM IN CARTRIDGE AREA. OPEN FRONT COVER AND CLEAR JAM
Have you checked thoroughly in the front cover area?
Got it, thank you, ma'am.
Please, check the access panel on the back of the unit if you didn't yet.
i CHECKED AND THERE ARE NO SCREWS TO OPEN IT.
Can you try pushing it or trying to slide it down/to the side?
i FOUND THE STUCK PAPER IN THE BACK LATCH.
Do you mean your issue is resolved?
YES...THANK YOU!!
Okay. Please, feel free to contact us anytime, we are available 24/7
Can I ask another question about my printer?
Yes, of course
I will lhave to contact you tomorrow. Thank you.
Okay, we will wait for you
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