Updated: March 27, 2023
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by Oleksandr Kamennyi
Tech Expert & Writer
961 resolved issues
Verified Expert in:
Smartphones, Gadgets, Computers, Apps

How can i unjam a hp m426fdw printerwhen no paper is present

could it be a false jam
author

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

author

Nice to meet you, *****!
What troubleshooting have you done so far?

Customer Replay
  • checked all places for possible pieces of paper
author

To remove a paper jam from inside of the printer please do the following:

  1. Turn off the printer.
image

Customer Replay
  1. Disconnect the power cord and any other cable.
  2. Remove jammed paper from the following areas.
  • Ink or toner cartridge access area

Open the access door, move the carriage if necessary, and then remove any jammed paper. On some printers, you might need to remove the toner cartridge and/or imaging drum to access the paper jam.

  • Under the paper path cover

If your printer has a paper path cover behind the carriage, remove the cover, and then remove any jammed paper.

  • Input tray

Pull out the input tray, and then remove any jammed paper.

  • Bottom cleanout door

If your printer has a bottom cleanout door, carefully lift the printer and look under it, and then remove any jammed paper from the bottom cleanout.

Rear access door

Remove the paper path cover if necessary.

  1. Replace any parts that were removed, and close any open doors.
  2. Reconnect the power cord, and other cables that were disconnected.
  3. Turn on the printer.

Try this, please, and tell me the result.

banner 3
author

sTILL SAYS JAM IN CARTRIDGE AREA. OPEN FRONT COVER AND CLEAR JAM

Customer Replay

Have you checked thoroughly in the front cover area?

Customer Replay

Got it, thank you, ma'am.
Please, check the access panel on the back of the unit if you didn't yet.

author

i CHECKED AND THERE ARE NO SCREWS TO OPEN IT.

Customer Replay

Can you try pushing it or trying to slide it down/to the side?

banner 6
author

i FOUND THE STUCK PAPER IN THE BACK LATCH.

Customer Replay

Do you mean your issue is resolved?

author

YES...THANK YOU!!

Customer Replay

Okay. Please, feel free to contact us anytime, we are available 24/7

author

Can I ask another question about my printer?

Customer Replay

Yes, of course

banner 9
author

I will lhave to contact you tomorrow. Thank you.

Customer Replay

Okay, we will wait for you

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