Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
What troubleshooting have you done so far?
What troubleshooting have you done so far?
Customer Reply
checked all places for possible pieces of paper
To remove a paper jam from inside of the printer please do the following:
1. Turn off the printer.
2. Disconnect the power cord and any other cable.
3. Remove jammed paper from the following areas.
- Ink or toner cartridge access area
Open the access door, move the carriage if necessary, and then remove any jammed paper. On some printers, you might need to remove the toner cartridge and/or imaging drum to access the paper jam.
- Under the paper path cover
If your printer has a paper path cover behind the carriage, remove the cover, and then remove any jammed paper.
- Input tray
Pull out the input tray, and then remove any jammed paper.
- Bottom cleanout door
If your printer has a bottom cleanout door, carefully lift the printer and look under it, and then remove any jammed paper from the bottom cleanout.
- Rear access door
Remove the paper path cover if necessary.
4. Replace any parts that were removed, and close any open doors.
5. Reconnect the power cord, and other cables that were disconnected.
6. Turn on the printer.
Try this, please, and tell me the result.
1. Turn off the printer.
2. Disconnect the power cord and any other cable.
3. Remove jammed paper from the following areas.
- Ink or toner cartridge access area
Open the access door, move the carriage if necessary, and then remove any jammed paper. On some printers, you might need to remove the toner cartridge and/or imaging drum to access the paper jam.
- Under the paper path cover
If your printer has a paper path cover behind the carriage, remove the cover, and then remove any jammed paper.
- Input tray
Pull out the input tray, and then remove any jammed paper.
- Bottom cleanout door
If your printer has a bottom cleanout door, carefully lift the printer and look under it, and then remove any jammed paper from the bottom cleanout.
- Rear access door
Remove the paper path cover if necessary.
4. Replace any parts that were removed, and close any open doors.
5. Reconnect the power cord, and other cables that were disconnected.
6. Turn on the printer.
Try this, please, and tell me the result.
Customer Reply
sTILL SAYS JAM IN CARTRIDGE AREA. OPEN FRONT COVER AND CLEAR JAM
Have you checked thoroughly in the front cover area?
Customer Reply
YES
Got it, thank you, ma'am.
Please, check the access panel on the back of the unit if you didn't yet.
Please, check the access panel on the back of the unit if you didn't yet.
Customer Reply
i CHECKED AND THERE ARE NO SCREWS TO OPEN IT.
Can you try pushing it or trying to slide it down/to the side?
Customer Reply
i FOUND THE STUCK PAPER IN THE BACK LATCH.
Do you mean your issue is resolved?
Customer Reply
YES...THANK YOU!!
Okay. Please, feel free to contact us anytime, we are available 24/7
Customer Reply
Can I ask another question about my printer?
Yes, of course
Customer Reply
I will lhave to contact you tomorrow. Thank you.
Okay, we will wait for you
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