Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
Customer Reply
likewise
Could you specify what is the account in question?
Customer Reply
i made a new one yesterday but I’m not getting mail from other accounts but my own
Please describe your request with as many details as possible for me to get the whole picture of the situation.
Customer Reply
Ok I made a new email account and Im not sure how to find it so I googled and it said to scroll down and put it in the search bar And put in the account I’m looking for, so I did and was able to find it. Next I sent my myself an email from one of my other accounts and to see it I had to do the same thing in the search bar. Next I had my friend send me an email but Im not receiving it even tho it said sent on his end
Could you tell me how do you access your emails? Do you use the Mail app on your iPhone or maybe the Gmail app?
Customer Reply
The mail app on iPhone
Have you added your new email account to your iPhone's settings?
Customer Reply
Ohhh I didn’t know I had to do that please tell me how
Okay
Please open the Settings app, then scroll down and locate Mail. From the Mail tab you need to click on Accounts and then "Add account"
Please open the Settings app, then scroll down and locate Mail. From the Mail tab you need to click on Accounts and then "Add account"
Customer Reply
ok hold on
Take your time
Customer Reply
Do I hit save
Yes, you need to click on the Save button after you entered your email account login credentials
Customer Reply
I think it’s ok now
Sounds good!
Customer Reply
thank you so much for all your help I’m not very tech savvy 🤷🏾♀️
You are always very welcome!
Feel free to chat back with us if you have any tech-related questions!
Feel free to chat back with us if you have any tech-related questions!
Customer Reply
Ok thank you have a great day
Thank you!
Have a good one and stay safe!
Have a good one and stay safe!
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